Generate Support Packages
You need administrator privileges to generate and manage support packages.
You can use the Administrator or Operator roles to generate and manage the support packages.
To generate support packages, click .
Support packages consist of logs and system reports. Data in the logs is used by support engineering team to resolve product issues and support requests. All the logs or reports (selected by the user) are packaged into a single folder.
The files are available in
C:\ProgramData\HPE StoreEasy management console\HPETelemetryService \supportPackages
The naming convention used is
SerialNum_STOREEASY_timestamp.zip
You can download the support package to your local client system (from where the browser is being used) using HPE StoreEasy management console.
Navigate to . It displays the list of support packages on the appliance.
Select the package you want to download and click Download icon.
The HPE StoreEasy Storage system retains previously generated support packages. HPE recommends that you delete older packages as they consume space on the system drive.
To delete support packages:
Navigate to . It displays the list of support packages on the appliance.
Select the package you want to delete and click Delete icon.
To delete the packages in bulk, select multiple packages and click Delete icon.
Deleted packages get removed from your appliance and cannot be recovered.
Content of support packages
HPE StoreEasy application logs
HPE StoreEasy AHS (Active Health System) reports