Setting up Alerts
Alerts are triggered by the system when an unusual activity is observed with the network devices on the site.
To view the page, click > .
Types of alerts
There are four types of alerts:
Connection problem (
) — Alerts that are sent when problems accessing the Internet are detected.
Device problem () — Alerts that are sent when a problem with the device is detected.
Overload (
) — Alerts that are sent when the number of clients reaches the set limit.
New software available (
) — Alerts that are sent when a new version of the software is available to be installed.
Enabling or Disable Alerts
To enable or disable alerts for registered mobile devices, follow these steps :
1. Click the (
) icon in the title bar of the Aruba OfficeConnect Wi-Fi Portal home page.
2. Click the icon located at the extreme right of the Alert title bar. The four available alert types are displayed and enabled by default.
3. Move the slider to the left if you wish to disable an alert or move the slider to the right against the alert you wish to enable.
Viewing Pending Alerts
The () icon appears on the title bar of the mobile app or web application when there is a pending alert. The number of alerts in the system is displayed as a colored badge on top of the alert icon. The color of the badge determines the severity of the alert present in the system. When there are no alerts present in the system or all the alerts have been acknowledged, the icon will not appear in any of the title bars on the app or the application.
To view the Alert history, follow these steps:
1. Click the module on the Aruba OfficeConnect Wi-Fi Portal home page.
2. On the System Health main page, you will see the details of the latest alert. Click the . The page is displayed which lists all the alerts received by the app, including the active alerts and the ones that have been cleared.
3. Click the alert you want to acknowledge. The page is displayed.
Acknowledging Alerts
When there are multiple active alerts received by the application, the summary box in the page displays the active alerts with the highest severity in the system along with their color codes. For example: Major active alert takes the highest priority and is displayed in a red summary box.
To acknowledge the alerts, follow these steps:
1. Click the summary box.
2. The page displays a list of active alerts in descending order of the alert severity and the order by which they should be acknowledged.
3. Click the alert to view the page. Follow the recommended actions to clear the alert.
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