FAQs

The Aruba OfficeConnect Solution offers the following benefits:

Smart-managed access points (APs) and switches to improve the wired and wireless networking experience for customers

Quick provisioning through the Aruba OfficeConnect Wi-Fi Portal mobile app or web application, and ease of bringing UP the initial network

Simple device and network monitoring using the Aruba OfficeConnect Wi-Fi Portal mobile app or web application

Simple statistics to view the network health and usage

Simple health checks and monitoring capabilities for seamless connectivity and user experience

Remote access capabilities that allow administrators to monitor and troubleshoot the Aruba OfficeConnect Wi-Fi Portal deployments at remote sites

The Aruba OfficeConnect Wi-Fi Portal is an application in the Aruba OfficeConnect Solution suite for provisioning, monitoring, and managing your networks. Aruba OfficeConnect Wi-Fi Portal offers the following benefits:

Mobile app-based quick setup and faster network bring-up

Ease of use and right-sized feature set

Simple statistics to view the network health and usage

Remote monitoring capabilities

Simple troubleshooting methods

The Aruba OfficeConnect Wi-Fi Portal supports the following APs and switches:

Access Points

Aruba OfficeConnect OC20

Switches

Aruba OfficeConnect 1920S 8G Switch

Aruba OfficeConnect 1920S 8G PPoE+ 65W Switch

Aruba OfficeConnect 1920S 24G 2SFP Switch

Aruba OfficeConnect 1920S 24G 2SFP PPoE+ 185W Switch

Aruba OfficeConnect 1920S 24G 2SFP PoE+ 370W Switch

Aruba OfficeConnect 1920S 48G 4SFP Switch

Aruba OfficeConnect 1920S 48G 4SFP PPoE+ 370W Switch

The technology used in the Aruba OfficeConnect Solution is simple and is aimed at carrying out the basic day-to-day operations for small businesses. Consider using the Aruba OfficeConnect Wi-Fi Portal in one of the following scenarios:

You do not have IT staff; your company networks are usually designed by IT volunteers or by outside consultants or partners.

You are looking for a reliable network with the following capabilities:

Ease of use

Quick setup

Simple network statistics to view the network health and usage

Remote monitoring capabilities

Your technology requirements are simple.

Your budget for the networking equipment is small.

You will be automatically signed up for Aruba OfficeConnect Wi-Fi Portal when you associate an email address to a site and if the same email address is not linked to another existing account. You can view the sign-up information in the Administration page:

In the Aruba OfficeConnect Wi-Fi Portal web application, select Settings from the advanced drop-down menu on the Aruba OfficeConnect Wi-Fi Portal header. The Settings page opens. From the Settings page, click Administration to open the Administration page.

In the Aruba OfficeConnect Wi-Fi Portal mobile app, tap the advanced menu icon, and then select Settings to open the Settings screen. From the Settings screen, tap Administration to open the Administration screen.

Following are the power options for the Aruba OfficeConnect OC20 AP:

The Aruba OfficeConnect OC20 AP can be powered with an optional local power adapter. This is recommended for a single unit. Below are the parts:

Universal power adapter: JX990A

US style power cord: JW124A

A compatible Power over Ethernet injector can be used.

The Aruba OfficeConnect OC20 AP can be powered with a Power over Ethernet switch. This just requires PoE 802.3af and not the higher wattage, more expensive PoE+ 802.3at. While any PoE-compatible switch will do, here are three great smart-managed or web-managed choices from the Aruba OfficeConnect portfolio:

1920S 8G PPoE+ (65W) Switch JL383A – Eight Gigabit ports total with four supporting PoE / PoE+. Good for powering up to four Aruba OfficeConnect OC20 APs. This device was used in the demonstration.

1920S 24G PPoE+ (185W) Switch JL384A – 24x Gigabit ports total with 12 supporting PoE / PoE+. Good for powering up to eight Aruba OfficeConnect OC20 APs, up to four other PoE / PoE+ / non-PoE devices, and up to 12 non-PoE devices.

1920S 24G PoE+ (370W) Switch JL385A – 24x Gigabit ports total with 24 supporting PoE / PoE+. Good for powering up to eight Aruba OfficeConnect OC20 APs, and up to 16x other PoE / PoE+ / non-PoE devices.

The Aruba OfficeConnect Wi-Fi Portal is available as a web application and also as a mobile app.

The Aruba OfficeConnect Wi-Fi Portal app is supported both on iOS and Android devices. You can download the Aruba OfficeConnect Wi-Fi Portal app from the Apple App Store and the Google Play Store.

The app is required for initial setup. After setting it up, one can use a desktop browser to manage the Aruba OfficeConnect OC20 AP. This can be local on the network or remote through the Aruba OfficeConnect OC20’s cloud capabilities.

The Aruba OfficeConnect OC20 AP or a configured cluster of Aruba OfficeConnect OC20 APs is secured using an email address and a password. The same credentials are required to access the site either from the app, the web browser, or remotely via the cloud. The app automatically stores the credentials for quick access.

This account ID must be in the form of an email, with a standard xxx@yyy.zzz format. However, the validity of the email address is currently not verified, and is not used for marketing or other purposes. In the future, we may consider using the email for notifications.

The Aruba OfficeConnect Wi-Fi Portal mobile app displays its contents based on the language setting in your mobile device. To view the Aruba OfficeConnect Wi-Fi Portal mobile app in a different language, set your preferred language in the mobile device settings.

NOTE: If the language you selected on your mobile device is supported by the Aruba OfficeConnect Wi-Fi Portal mobile app, the app will automatically switch to the selected language. Otherwise, the app will keep English as its default language setting. Currently, the Aruba OfficeConnect Wi-Fi Portal mobile app supports English, Japanese, and Spanish languages.

On Android Devices

1. Go to Settings.

2. Select General Management from the Settings menu.

3. Select Language and Input.

4. Select your preferred language from the drop-down list.

On iOS Devices

1. Go to Settings.

2. Select General from the Settings menu.

3. Select Language & Region.

4. Select your preferred language from the drop-down list.

NOTE: The terminology of the options and menu items in the above procedures may slightly vary depending on the software version used in the Android or iOS devices.

The following outbound ports should be opened on the customer’s firewall to access the internet:

HTTP – TCP:80

HTTPS – TCP:443

NTP – UDP:123

You can pre-stage a network configuration in one location and then install it in its permanent location. The initial configuration must be done through the app and will require internet access. It is not possible to pre-stage a network configuration via the cloud ahead of the installation.

Currently, there is only one model of the Aruba OfficeConnect OC20 AP.

There are two regional variants:

JZ073A HPE OC20 802.11ac (US) Access Point

JZ074A HPE OC20 802.11ac (RW) Access Point

US is the model for the United States and Puerto Rico.

RW is the model for rest of the world—most other countries around the globe. In the Americas, use the RW model for Canada, countries of Latin America, and the Caribbean outside of Puerto Rico.

Countries can have different wireless regulations impacting channels and signal strength. The US model complies with the rules of the United States. With the RW model, you must make the initial country selection and the unit will then comply with the regulations of the chosen country.

If you were to order the wrong unit, say the US model for use in Canada, the unit would function but may not comply with local regulations. We highly advise deploying the US model only in the United States and deploying the RW model for other locations.

Should there be any confusion with the order, consult with your supplier on swapping out to get the correct model.

Following are the pre-requisites for installing the Aruba OfficeConnect OC20 AP:

There must be a router on the network to provide an IP address via DHCP.

There must be internet access so the cloud management capability can be set up.

You can deploy up to 8 Aruba OfficeConnect OC20 APs in a management cluster.

The Aruba OfficeConnect OC20 will not allow a cluster of more than 8 APs. This is a hard built-in limit.

While it is technically possible to set up two networks in one location, each one with up to 8 APs and managed separately, this is not recommended. They would need to be on separate subnets. The two clusters would operate independently so that there would be no network Wi-Fi optimization across both Wi-Fi networks.

The enterprise Aruba brand portfolio provides support to even hundreds of APs. Consider models such as Aruba Instant for these larger network needs.

There is no hard limit. Our practical advice is no more than 25 clients per AP.

There is no hard limit. In general, we target our Aruba OfficeConnect product line to small business networks of up to 100 clients.

To form a cluster, Aruba OfficeConnect OC20 APs must be on the same subnet. They can be on the same switch or on different switches.

The Aruba OfficeConnect OC20 AP comes with a mounting bracket that can be attached to a rail-based drop ceiling or can be used as a stand for desktop operation.

Following are some of the other available mounting options:

JW045A—AP-220-MNT-C2 2x Ceiling Grid Rail Adapter for Interlude and Silhouette Mount Kit

JX961A—AP-MNT-CM1 Industrial Grade Indoor Access Point Metal Suspended Ceiling Rail Mount Kit

JW046A—AP-220-MNT-W1 Flat Surface Wall/Ceiling Black AP Basic Flat Surface Mount Kit

JW047A—AP-220-MNT-W1W Flat Surface Wall/Ceiling White AP Basic Flat Surface Mount Kit

JY705A—AP-200-MNT-W3 White Low Profile Box Style Secure Small AP Flat Surface Mount Kit

No. An Aruba OfficeConnect OC20 cluster or network operates in a controllerless mode with the control being handled by the APs themselves. The switch in the network is not a controller for the wireless network.

The Aruba OfficeConnect OC20 AP is an 802.11ac 2x2 Wave 1 access point

802.11ac is the latest standards-compliant Wi-Fi bringing faster performance and greater reach than the older 802.11n technology

2x2 refers to the number of radios for transmit and receive. As you add radios, the cost goes up and so does performance. As a 2x2 AP, the Aruba OfficeConnect OC20 AP is quite affordable and will perform well for small businesses

Wave 1 refers to the earlier of two variations of 802.11ac. Its technology is MIMO which is Multiple In Multiple Out, essentially allowing the AP to communicate on multiple paths in parallel to a client for improving performance

Wave 1 refers to the earlier of two variations of 802.11ac. The technology used is MIMO which is Multiple In Multiple Out, and allows the AP to communicate on multiple paths in parallel to a client thus improving the performance

Wave 2 is a newer variation of 802.11ac with Multi User MIMO. This technology is available on higher-end APs offered by Aruba Networks, and allows for communicating on multiple paths in parallel to multiple clients thus improving the performance even better

Yes. Wave 2 Aruba OfficeConnect APs are being planned for the future.

The Aruba OfficeConnect OC20 AP supports up to 867 Mbps in the 5 GHz band (with 2SS/VHT80 clients) and up to 400 Mbps in the 2.4 GHz band (with 2SS/VHT40 clients).

This is not very relevant in most applications as most of the communication depends on the transmit power of the client devices. Smart Air software automatically assigns channel and power settings.

The range is highly variable based on the environment. A typical office setting with 8-10 ft ceiling height with an area of approximately 2500 square feet.

Not necessarily; however, more APs equate to less available non-overlapping channels or bumping down from a 40 MHz to a 20 MHz channel.

The Aruba OfficeConnect OC20 AP does not support wireless mesh configurations.

Note that the wireless mesh is not an ideal configuration. With mesh networking, AP radios are used not only for communicating to clients but also for communicating between APs. There is convenience of not needing cabling. However, wireless networking is suboptimal because the radios are handling dual roles. Highest Wi-Fi performance comes from using hard-wired APs and by avoiding mesh networking. In consumer environments, mesh can be acceptable. We do not recommend this for business networks.

No. The Aruba OfficeConnect OC20 AP does not support any QoS features.

You can configure two SSIDs on an Aruba OfficeConnect OC20 AP. A quick and easy setup for a main, employee or internal network and a guest network.

The Aruba OfficeConnect OC20 AP does not allow an administrator to configure VLANs. The Aruba OfficeConnect OC20 AP does enforce a strict separation of traffic between the main network and the guest network, which is done internal to the cluster using VLAN technology. However, to simplify the operation, this is done automatically without administrative access. It is not possible to make adjustments to these VLANs.

Aruba OfficeConnect OC20 APs do not support Captive Portal.

It does support Facebook login into the network. This functionality is set up from the web browser, not from the Aruba OfficeConnect Wi-Fi Portal app.

Currently, you cannot configure a static IP address for the APs using the Aruba OfficeConnect Wi-Fi Portal app.

The Aruba OfficeConnect OC20 AP currently does not support non-broadcast of the SSID.

Note that various experts discourage this because non-broadcast is not secure from devices that can sniff for SSIDs.

This issue does not impact the Aruba OfficeConnect OC20 AP.

Below is the link to our public-facing FAQ:

http://www.arubanetworks.com/assets/alert/ARUBA-PSA-2017-007_FAQ_Rev-1.pdf

A wireless network is a telecommunications network that uses radio signals to connect devices, such as laptops and tablets, to the Internet. Wireless networks provide network connectivity without the use of cables, allowing users to access network resources from anywhere within the network coverage area.

There are two types of Aruba OfficeConnect Wi-Fi Portal networks:

Main network

Guest network

To view the Networks page, click Networks on the Aruba OfficeConnect Wi-Fi Portal home page.

A main network is the primary network to which admin users and employees connect in order to access the Internet and internal network resources. All network management and monitoring tools can only be accessed from the main network.

A guest network is a secondary network that provides Internet access to visiting clients without compromising internal network resources and security. The SSID and password of guest networks are different from the SSID and password of the main network. This prevents unknown clients from accessing internal information that is only available on the main network.

An active network is a running network that provides Internet access to users. An inactive network is a network that has been disabled. The Aruba OfficeConnect Wi-Fi Portal only displays the networks that are currently active. Networks that are currently inactive are not displayed.

As the main network must always be available for network management, only the guest network can be set to Inactive. See Configuring a Guest Network for more information on setting the guest network to Active or Inactive.

A client is a wireless device, such as a computer, tablet, or phone, that is connected to your Wi-Fi network.

The Clients page shows the list of all clients connected to the network.

To view the Clients page, click Clients on the Aruba OfficeConnect Wi-Fi Portal home page.

The Client Details page shows details of a specific client.

An application is a program or group of programs that allows end users to perform specific tasks or activities on devices such as computers and smartphones.

Desktop Applications—Programs that allow users to perform specific tasks or activities on computers and laptops. Examples include Microsoft Word and Paint.

Mobile Applications—Programs that allow users to perform specific tasks or activities on mobile devices such as smartphones and tablets. Examples include Google Maps and Instagram.

Web Applications—Programs that allow users to perform specific tasks or activities through web browsers such as Chrome or Internet Explorer. Examples include Yahoo! Mail and Chase Online Banking.

Application categories are used to classify and group applications together based on shared characteristics.

Applications are grouped into the following categories:

Recreational

Recreational applications include websites on personal activities and interests. For example, sports and traveling.

Enterprise

Enterprise applications include websites on professional and information services that are helpful for working environments. For example, financial and legal services.

Internet Tools

Internet tool applications include tools and services for Internet navigation and usage. For example, search engines and cloud storage.

Shopping

Shopping applications include websites for online shopping. For example, online retailers and online auctions.

Restricted Content

Restricted content applications include websites with sensitive information or graphic content. For example, weapons or gambling.

Adult Content

Adult content applications include websites with graphic adult content or illegal subjects. For example, pornography and drugs.

Military & Government

Military and government applications include websites on military and government information and services. For example, federal agencies and local governments.

Social

Social applications include websites for social networking and media. For example, blogs and news publications.

Games & Streaming

Game and streaming applications include websites for online gaming and video streaming.

Local network

The Local network category includes the internal sites hosted locally in your private network.

High Security Risk

High security risk applications include websites that contain known malicious Internet tools that can harm devices and damage the internal network. For example, botnets and torrents.

Uncategorized

Uncategorized applications include websites that cannot be grouped under any of the categories described in this list. For example, dead sites and parked domain names.

One of the following messages is displayed at the bottom of the System Health icon:

Table 1: System Health Messages

Message	Description
	This information alert indicates that there are no issues with the system health. The color code is green.
	This minor alert indicates one or several potential issues detected in the system. The color code is yellow.
	This major alert indicates one or several issues detected in the system that require immediate attention. These alerts have the highest severity level. The color code is red.

The alerts are classified based on the severity. The Setting up Alerts page in the Aruba OfficeConnect Wi-Fi Portal prioritizes the alert that requires immediate attention by placing it at the top of the list. The alerts are classified as follows:

Major active alert () — The alerts classified as major are considered as the most severe by the system and prompt the user to take an immediate action. These alerts are triggered when there is a definite downtime of a device, synchronization failure, or when the Internet connectivity is down.

Minor active alert () — The alerts are classified as minor when a degradation in performance is observed, but without any downtime. These alerts are triggered when a system or device is overloaded, or a device MAC address is unauthorized.

Information active alert () — An information alert indicates that a new version of the software is available for installation. These alerts have the least severity and do not affect the current working status of the system.

The Aruba OfficeConnect Wi-Fi Portal triggers an alert when an unusual activity occurs on the site and requires timely action to be taken by the administrator.

Registered devices send or receive notifications when an alert is triggered by the Aruba OfficeConnect Wi-Fi Portal due to an unusual activity on the site. For information on how to enable or disable notifications for alerts, refer to Notification Settings.

The Viewing and Updating Inventory page displays a list of all the devices in the network along with their operational status.

Yes. The Aruba OfficeConnect OC20 capability is available for free.

No. There is no limit on the number of networks that can be managed remotely by a single account.

Each administrator account displays all the sites or network locations associated with that account. Click on a particular site to view the site details and perform administration activities.

The warranty of the Aruba OfficeConnect OC20 AP is 3 years. For support, you get 90 days phone support followed by available chat support in English language from our HPE Aruba support experts.

There is no visual RF integrated to HPE OfficeConnect portal App or Web interface.

Aruba offers a software called Visual RF that is free to our partners after an Aruba SE runs the partner through a quick walk through on how to use the software. This software is also a feature that is built into. Please note that Visual RF is purely predictive. If the customer or partner is looking for a tool or software to do on site surveys we typically recommend vendors like Ekahau or Air Magnet.

The following guidelines should be considered when installing additional Aruba OfficeConnect OC30 APs in the wireless network:

Interfering sources or obstacles—Check for interfering sources or obstacles and follow the instructions to properly install the APs on a ceiling or a wall.

Line of sight—If you can clearly see the wired Aruba OfficeConnect OC30 AP from where you stand, it is likely that the AP will offer a strong signal and good coverage.

No line of sight—When line of sight is not possible, the Aruba OfficeConnect OC30 APs should be placed in a close range to each other. The number of obstacles and type of materials heavily influence and attenuate the RF signal. In this scenario, a minimum distance of 16 feet (5 meters) and a maximum distance of 60 feet (18.25 meters) is recommended between the APs.

Wireless access points are placed on different floors—If you place the Aruba OfficeConnect OC30 APs on different floors, try to align them along a vertical line.

NOTE: These are general guidelines and you may need to experiment with the placement of your Aruba OfficeConnect OC30 APs before settling down on a permanent location. For a more detailed assistance with installing the Aruba OfficeConnect OC30 APs, refer to OfficeConnect OC30 Access Point Installation Guide.