RADIUS authentication failure
Symptom
User authentication always fails.
Analysis
Possible reasons include:
A communication failure exists between the NAS and the RADIUS server.
The username is not in the userid@isp-name format, or the ISP domain is not correctly configured on the NAS.
The user is not configured on the RADIUS server.
The password entered by the user is incorrect.
The RADIUS server and the NAS are configured with different shared keys.
Solution
To resolve the problem:
Verify the following items:
The NAS and the RADIUS server can ping each other.
The username is in the userid@isp-name format and the ISP domain is correctly configured on the NAS.
The user is configured on the RADIUS server.
The correct password is entered.
The same shared key is configured on both the RADIUS server and the NAS.
If the problem persists, contact Hewlett Packard Enterprise Support.