RADIUS packet delivery failure

RADIUS packets cannot reach the RADIUS server.

Possible reasons include:

• A communication failure exists between the NAS and the RADIUS server.

• The NAS is not configured with the IP address of the RADIUS server.

• The authentication and accounting UDP ports configured on the NAS are incorrect.

• The RADIUS server's authentication and accounting port numbers are being used by other applications.

To resolve the problem:

1. Verify the following items:

   • The link between the NAS and the RADIUS server works well at both the physical and data link layers.

   • The IP address of the RADIUS server is correctly configured on the NAS.

   • The authentication and accounting UDP port numbers configured on the NAS are the same as those of the RADIUS server.

   • The RADIUS server's authentication and accounting port numbers are available.

2. If the problem persists, contact Hewlett Packard Enterprise Support.