Device fingerprinting client details is blank

Symptom

The show device-fingerprinting client-details command displays empty client detail table.

Action
  1. Make sure that the ClearPass is reachable.
  2. Make sure that the valid username and password are used.
  3. Verify the client mac-address present in show mac-address for ports where device fingerprinting is enabled.
  4. Run the client status output and see the client fingerprint state. If the clients are not in completed state, then the fingerprinting has not been successfully completed.
  5. Make sure that the profile is applied on the ports.