Generating a support ticket
To troubleshoot issues with RMC and application plug-ins, generate a support ticket.
Prerequisites
Ensure that your browser security settings allow files to be transferred from RMC appliance to your host machine.
Procedure
To download the support ticket, click the
icon or to delete the ticket, click the
icon.
Support ticket contents
Extract the ticket to a file.
ticket_id\logs\catalogue
for viewing RMC-S application-related log files.ticket_id\logs\var\log
for viewing RMC-related log files.