Update or downgrade fails due to missing files

Symptom

The update or downgrade fails with a message that states the installation files are missing.

Cause
The management console searches for the installation files in the HPE StoreEasy Storage system. The management console displays a message when:

  • The installation files are not available.

  • The version of the management console that you want to update or downgrade was not installed using the management console.

Action
Access the system and manually update or downgrade using the installer file. Or, retry the update or downgrade using the management console by uploading the installation package again.