This document addresses performance-related network problems that can be caused by topology, switch configuration, and the effects of other devices or their configurations on switch operation. (For switch-specific information on hardware problems indicated by LED behavior, cabling requirements, and other potential hardware-related problems, see the Installation Guide you received with the switch.)
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NOTE: HP periodically places switch software updates on the HP Switch Networking website. HP Switch recommends that you check this website for software updates that may have fixed a problem you are experiencing. |
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For information on support and warranty provisions, see the Support and Warranty booklet shipped with the switch.
Use these approaches to diagnose switch problems:
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Check the HP website for software updates that may have solved your problem:
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Check the switch LEDs for indications of proper switch operation:
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Each switch port has a Link LED that should light whenever an active network device is connected to the port.
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Problems with the switch hardware and software are indicated by flashing the Fault and other switch LEDs.
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Check cables for damage, correct type, and proper connections. You should also use a cable tester to check your cables for compliance to the relevant IEEE 802.3 specification.
For more information, see the Installation Guide shipped with the switch.
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Use the Port Utilization Graph and Alert Log in the WebAgent included in the switch to help isolate problems. These tools are available through the WebAgent:
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Alert log
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Port Status and Port Counters screens
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Diagnostic tools (Link test, Ping test, configuration file browser)
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For help in isolating problems, use the easy-to-access switch console built into the switch or Telnet to the switch console. These tools are available through the switch console: