Failed to obtain the CA certificate

Symptom

The CA certificate cannot be obtained.

Analysis

Solution

  1. Fix the network connection problems, if any.

  2. Configure the trusted CA and all other required parameters in the PKI domain.

  3. Use the ping command to verify that the CA server is reachable.

  4. Synchronize the system time of the device with the CA server.

  5. Specify the correct source IP address that the CA server can accept. For the correct settings, contact the CA administrator.

  6. Verify the fingerprint of the CA certificate on the CA server.

  7. If the problem persists, contact Hewlett Packard Enterprise Support.