EAD assistant URL redirection failure

Symptom

Unauthenticated users are not redirected to the specified redirect URL after they enter external website addresses in their Web browsers.

Analysis

Redirection will not happen for one of the following reasons:

Solution

To resolve the issue:

  1. Enter a dotted decimal IP address that is not in any free IP segments.

  2. Verify that the access device and the server are configured correctly.

  3. If the issue persists, contact Hewlett Packard Enterprise Support.