Bluetooth is not connected

Symptom

Your mobile device cannot establish a Bluetooth connection to the switch.

Solution 1
Cause

Bluetooth is not enabled on your mobile device.

Action
  1. Use your mobile device settings application to enable Bluetooth.
  2. Use the Bluetooth settings on your mobile device to pair and connect the switch to your mobile device.

    If you are in range of multiple Bluetooth devices, more than one device is displayed on the list of available devices. Switches running the ArubaOS-CX operating system are displayed in the following format:

    Switch_model-Serial_number

    For example: 8325-987654X1234567 or 8320-AB12CDE123

    A switch supports one active Bluetooth connection at a time.

    On some Android devices, you might need to change the settings of the paired device to specify that it be used for Internet access.

Solution 2
Cause

Your mobile device is not within the broadcast range of the Bluetooth adapter.

Action
Move closer to the switch.

Devices can communicate through Bluetooth when they are close, typically within a few feet of each other.

Solution 3
Cause

Your mobile device is not paired with the switch.

Action
Use the Bluetooth settings on your mobile device to pair and connect the switch to your mobile device.

If you are in range of multiple Bluetooth devices, more than one device is displayed on the list of available devices. Switches running the ArubaOS-CX operating system are displayed in the following format:

Switch_model-Serial_number

For example: 8325-987654X1234567 or 8320-AB12CDE123

A switch supports one active Bluetooth connection at a time.

On some Android devices, you might need to change the settings of the paired device to specify that it be used for Internet access.

Solution 4
Cause

Bluetooth is not enabled on the switch.

New switches are shipped from the factory with the USB port and Bluetooth enabled. However, an installed switch might have been configured to disable Bluetooth or disable the USB port, which the USB Bluetooth adapter uses.

Action
Use a different CLI connection to enable Bluetooth on the switch.

  • Use the show bluetooth CLI command to show the Bluetooth configuration and the status of the Bluetooth adapter.

  • To enable the USB port, enter the CLI command: usb

  • An inserted USB drive must be mounted each time the switch boots or fails over to a different management module. To mount the drive, enter the CLI command: usb mount

  • To enable Bluetooth, enter the CLI command: bluetooth enable

Solution 5
Cause

Another mobile device has already connected to the switch through Bluetooth. This cause is likely if your device is repeatedly disconnected within 1-2 seconds of establishing a connection.

Action
  1. Use a different CLI connection to see if there is another device connected:

    Use the show bluetooth CLI command to show the Bluetooth configuration and the status of the Bluetooth adapter.

  2. Either disconnect the other device or use that device to communicate with the switch.

    A switch can use Bluetooth to connect to one mobile device at a time.

Solution 6
Cause

The switch has been restarted since the mobile device was last paired with the switch, and the device is having difficulty establishing the Bluetooth connection.

Action
  1. Use the Bluetooth mobile device settings to forget the switch device.
  2. Use your mobile device settings application to disable Bluetooth.
  3. Use your mobile device settings application to enable Bluetooth.
  4. Use the Bluetooth settings on your mobile device to pair and connect the switch to your mobile device.

    If you are in range of multiple Bluetooth devices, more than one device is displayed on the list of available devices. Switches running the ArubaOS-CX operating system are displayed in the following format:

    Switch_model-Serial_number

    For example: 8325-987654X1234567 or 8320-AB12CDE123

    A switch supports one active Bluetooth connection at a time.

    On some Android devices, you might need to change the settings of the paired device to specify that it be used for Internet access.

Solution 7
Cause

The USB Bluetooth adapter is not installed in the switch.

If the switch has multiple management modules, the USB Bluetooth adapter might be installed in the management module that is not the active management module.

Action
Install the USB Bluetooth adapter in the USB port of the switch.

For switches that have multiple management modules, you must install the USB Bluetooth adapter in the USB port of the active management module. Typically, for new switches, the active management module is the module in slot 5 (Aruba 8400 switches) or slot 1 (Aruba 6400 switches).

For information about the location of the USB port on the switch, see the Installation Guide for the switch.

Solution 8
Cause

A problem occurred with the Bluetooth feature on the switch. For example, the software daemon was stopped and then restarted.

Action
  1. Use a different connection to the switch CLI to disable and then enable Bluetooth. 
    switch(config)# bluetooth disable
switch(config)# bluetooth enable
  2. Use the Bluetooth mobile device settings to forget the switch device.
  3. Use your mobile device settings application to disable Bluetooth.
  4. Use your mobile device settings application to enable Bluetooth.
  5. Use the Bluetooth settings on your mobile device to pair and connect the switch to your mobile device.

    If you are in range of multiple Bluetooth devices, more than one device is displayed on the list of available devices. Switches running the ArubaOS-CX operating system are displayed in the following format:

    Switch_model-Serial_number

    For example: 8325-987654X1234567 or 8320-AB12CDE123

    A switch supports one active Bluetooth connection at a time.

    On some Android devices, you might need to change the settings of the paired device to specify that it be used for Internet access.

Solution 9
Cause

A switch that is member of a stack (but is not the master switch), has a USB Bluetooth adapter installed, but mobile application has lost contact with that switch.

Action
Remove and then reinstall the USB Bluetooth adapter.

Do not remove the USB Bluetooth adapter from the master switch.