Service OS is an operating system that the customer only uses to fix filesystem corruption, download and update firmware, and other support related issues. HPE Service OS is a Linux distribution that acts as a standalone bootloader and recovery OS for ArubaOS-CX-based switches. It is only accessible if the user is consoled into the switch. The main high level features provided include:
  • Access to file system partitions for retrieval of logs, coredumps, and configuration for supportability purposes.

  • Filesystem utilities to format and partition a corrupted storage disk.

  • Management interface networking with TFTP to download and update a product image.

  • Ability to boot primary and secondary firmware images (.SWI file) on the storage disk.

  • Support for clearing the ArubaOS-CX startup-config.

  • Support for securely erasing the storage devices on the management module (zeroization). It clears chassis information associated with the management module that is stored on part of the rear display module.

  • Ability to not only clear the admin password for ArubaOS-CX, but also change it in SVOS.

  • Ability to set the secure mode to enhanced or standard.

This document covers the customer CLI commands available in Service OS, as well as a few non-CLI features.