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HP Integrity WBEM Providers for Windows Server 2008 SP2 and Windows Server 2008 R2 on Itanium-based systems

By downloading, you agree to the terms and conditions of the Hewlett Packard Enterprise Software License Agreement.
Note:  Some software requires a valid warranty, current Hewlett Packard Enterprise support contract, or a license fee.

Type: Software - System Management
Version: 6.5.0.0(26 Oct 2009)
Operating System(s): Microsoft Windows Server 2008 Itanium
Microsoft Windows Server 2008 R2 for Itanium-Based Systems
File name: cp010621.exe (77 MB)
WBEM Providers build 16.1. WBEM Providers are WMI providers that obtain information on the status of various server subsystems and display this information at the System Management Home Page (SMH). This component provides management agents for Windows Server 2008 SP2 and Windows Server 2008 R2 on HP Integrity servers. The HP Insight Management WBEM providers for Integrity servers extend the industry-standard CIM data model to support information that is specific to Integrity platforms. The providers collect data from sources such as drivers and firmware to populate the data model.

The Integrity WBEM Providers implement the following instrumentation:

  • Storage provider
  • Network provider
  • Server provider to support the following information:
    • Processor
    • Memory
    • PCI Devices and Slots
    • Computer System 
    • Sensor
    • Indications for IPMI SEL

  • Blade Enclosure Provider
  • Management Processor Provider
  • Software Inventory Provider

This release has the following new changes:

  • WBEM Providers 6.5 are not supported when HP Insight Management Agents are installed. If the system has HP Insight Management Agents previously installed, manually uninstall these Agents before starting WBEM Providers 6.5 installation. In case the system has HP Insight Management Agents version 6.2 and an upgrade from WBEM Providers 6.2 to 6.5 is performed, then the upgrade process will automatically uninstall Agents 6.2, however WMI service must be manually restarted from the Services window, otherwise the WBEM indications may not be generated.
  • Added hpRegMonEx service to monitor the SYSTEM registry hive size to generate alerts for some action to prevent the registry size from growing past 32MB; Windows 2008 SP2 will not boot successfully when the SYSTEM hive exceeds 32MB.
  • Improved SMH SEL viewer GUI and ASR page.
  • Improved SMH performance on large config systems.
  • Added enhancements to the SMH System Report page as well as Sysreportwmi.exe tool to display more data.

Prerequisites:

  • The HP WBEM Providers installation program requires approximately 90 MB of free space.
  • HP SMH (System Management Homepage) v3.0.0 or above installed.
    • When Windows Firewall is ON, it prevents SMH browsing from being processed over the network (and with IP Addresses). Implement the following steps to exclude ports 2381 and 2301 from the firewall-
      • For Windows 2008-SP1, 2008-SP2:
              1. Click Start->Settings->Control Panel.
              2. Double Click on Windows Firewall -> Allow a Program or Feature through Windows Firewall.
              3. Click on Add Program...
              4. Locate C:\hp\hpsmh\bin\hpsmhd.exe and add to allow through Windows Firewall.
      • For Windows 2008-R2:
              1. Click Start->Control Panel.
              2. Click on System and Security,  Windows Firewall -> Allow a Program or Feature through Windows Firewall.
              3. Click on Allow another program...
              4. Locate C:\hp\hpsmh\bin\hpsmhd.exe and add to allow through Windows Firewall.

To ensure the integrity of your download, HP recommends verifying your results with this MD5 Checksum value:

e1377ddb4410f9e871880ea5a7cca738 cp010621.exe

Installation:

  1. Download the Smart Component to a directory on your hard drive and change to that directory.  The downloaded file is a self-extracting executable with a filename based on the Smart Component Number.
  2. From that drive and directory, execute the downloaded file.
  3. Click the "Install" button to proceed with the installation.

Notes:

  • All provider files are installed under c:\Programs Files\HPWBEM and all web apps are installed under c:\hp.
  • The installer creates a log file located at:  %SystemRoot%\system32\wbem\logs\HP_WMI_Providers.log.
  • The following services are started after installing this package:
    • HP Insight Management Ex service       
    • HP Insight MCA Monitor Ex service 
    • HP WMI Health Mapper service 
    • HP WMI Storage Providers service
    • IPMI Baseboard Management Controller Device Driver 

End User License Agreements:
Hewlett-Packard End User License Agreement


Important:

Known Issues:

  1. On systems with a large I/O configuration, SMH can take up to several minutes to finish loading all property pages.
  2. Under the Windows Application log, there are multiple warning messages with source "WinMgmt" or "WMI" and event ID 63, indicating various providers were registered to use the LocalSystem account. These messages are logged by Windows as a precautionary warning. For example:

    "A provider, HPSMHCpuThreshProv, has been registered in the WMI namespace, root\HPQ\default, to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests."
  3. The values returned in the "HP_WinEthernetPort.AutoSense",  HP_WinEthernetPortStatistics.BytesReceived", and "HP_WinEthernetPortStatistics.BytesTransmitted" properties are not always accurate for the embedded LoM Gigabit Ethernet adapters and the Win/Linux dual-port 1000Base-T/SX Gigabit adapters. You can ignore these values. Consequently, you can also ignore the "Autosense", "Bytes transmitted", and "Bytes received" fields on the SMH NIC property page.
  4. When the System Management Homepage is launched using Internet Explorer version 8, a pop-up window opens stating that the current browser (Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727)) is not supported by System Management Homepage. To prevent this pop-up window, follow these steps:
    1. Click the Internet Explorer "Tools" button.
    2. Select "Compatibility View Settings". The "Compatibility View Settings" window displays.
    3. Make sure that "Display all websites in Compatibility View" option box is checked.
    4. Click "Close" button.
  5. In Windows 2008 R2, SMH SEL viewer cannot display the advisory text successfully if the IE7 security setting is above medium. To resolve this problem, reset internet and intranet to default level in the security tab, and set them back to medium.
  6. An error entry is logged every polling cycle (usually every 4 minutes) to the file %ProgramFiles%\HPWBEM\health\healthmapper.log. The error logged is “GetStatusGroupOperationalStatus() - retCode = ffffffffh”. It is being logged only when there is no Smart Array or Fibre Channel Controller installed in a system. This error can be safely ignored because it merely indicates that it is not possible for HP WMI Health Mapper Service to communicate with any of those optional storage controllers when they are not present.
  7. Fibre Channel HBA location will intermittently be shown as all zeroes. If it happens, please wait for about 5 minutes and reload the page. This issue will be fixed in the future version of WBEM provider. 
  8. On rx7640 and rx8640 servers with internal drives connected to Smart Array controllers, the following behavior will be observed:
    1. When Smart Array WBEM provider data is accessed via System Management Homepage (SMH), via HP System Insight Manager (HP SIM), or by using any other WBEM/WMI tool:
      1. Multiple log entries in the Windows System Log with Event ID 129 under "hpcisss" source with the following event description: "Reset to device, \Device\RaidPortXX, was issued", where XX is the port number.
      2. The system gets very slow in case of Windows 2008 SP2 and appears to freeze on Windows 2008 R2 for two minutes.
      3. On SMH homepage, Smart Array status will always be shown as unknown, but Smart Array property page will show complete data along with status.
      4. To avoid having multiple log entries of Event ID 129 as well as the temporary sluggishness upon accessing Smart Array WBEM Provider data,you may want to consider disabling the Smart Array WBEM Provider by running the Smart Component cp011559.exe which is on the Smart Setup CD. However, once the Smart Array WBEM Provider is disabled, the Smart Array SMH and HP SIM links and pages will not be available.To re-enable the Smart Array WBEM Provider, uninstall the Insight WBEM Providers 6.5 from Control Panel, then re-install the Smart Component (cp010621.exe).
    2. When the Array Configuration Utility (ACU) is run, it will exhibit the same behaviour described in a) and b) above, regardless of the Smart Array WBEM Provider being enabled or disabled.
    3. There's no issue if the servers have external drives connected to Smart Array controllers.

Notes:

Tips and Tricks

  • Installation:
    • After you install the WBEM Providers component in the system, you can uninstall it through the Control Panel >Add or Remove Programs menu. However, if the Control Panel > Add or Remove Programs menu does not contain an entry for HP Insight Management WBEM Providers for Integrity Servers 6.2 (even though they were installed), uninstall the HP WBEM Providers 6.2 as follows:
  1. Search HP-{AB7821803-71A6-5F1B-A6C3-5A330750A58B} key from the HKLM\software\microsoft\windows\currentversion\uninstall registry.
  2. Copy value data in value name "UninstallString" to windows command prompt.
  3. Press Enter in the command prompt to uninstall this package.
  • The file hpMgtSvcEx.ini under \Program Files\hpwbem\health will not be preserved upon upgrading from WBEM Providers 6.2 to 6.5.  If there had been changes in the previous hpMgtSvcEx.ini file, then the same changes will need to be made after WBEM Providers 6.5 upgrade is completed. For example, if there was a semicolon previously added in front of ASR=AsrSrvcEx.exe to disable the ASR feature, then a semicolon would need to be added again after the upgrade.
  • System Management Homepage:
    • If there is a timeout when trying to log into SMH homepage, increase the SMH timeout value using one of the following methods:
    1. Login to SMH with administrative privilege. Click on ‘Settings’. In the ‘System Management Homepage’ box, and click ‘Security’->’Timeouts’. Increase the value in the field ‘UI timeout’. Its default is 300 seconds. HP recommends 3600, which is the maximum. Click ‘Apply’.
    2. As a precautionary measure, copy the existing smhpd.xml file into a different directory. Open the smhpd.xml in the \hp\hpsmh\conf directory on the boot drive with a text editor. Change the value enclosed in tags <ui-timeout>300</ui-timeout>. Its default is 300 seconds. HP recommends 3600, which is the maximum. Save and close the file. Then restart the HP System Management Homepage service.
    3. When uninstalling System Management Homepage, if its icon is missing in Control Panel’s Add/Remove Programs (Programs and Features in Windows 2008), follow these steps:
      1. Obtain the installation package of System Management Homepage.
      2. At a command prompt, change to the folder of the installation package and type the following:
        cp00XXXXX.exe /f ... replacing the XXXXXX with the component number of the installer package.
      3. Continue the installation until it is finished.
      4. Open Control Panel’s Add/Remove Programs (Programs and Features in Windows 2008).
      5. If the icon of System Management Homepage is there, perform the uninstallation.
    4. On cellular systems, the asset tag and unit identification LED cannot be set when partition configuration is restricted. To unrestrict partition configuration, log in to the system’s Management Processor interface and execute “parperm” in CM prompt. If nPartition Configuration Privilege is currently restricted, enter “Y” to unrestrict it.
    5. System Event Log:
      • On cellular systems, the IPMI SEL contains events from multiple sources. When reviewing the SEL on cellular systems, you can view the SEL in two modes: Complex-wide (contains events from all possible sources) or Local (contains events specific to the partition).
      • Selected events are deemed to be "repairable." The aggregation of these events is reflected in the overall status of the "Local System Event Log" item in the navigation panel. An event is repaired by logging in as administrator, navigating to the Local System Event Log, selecting items to be repaired, and clicking "Mark Selected Items Repaired". An event can be repaired only from the impacted partition.
    6. ASR (Auto Server Recovery) Service:
      • When HP Management Service Ex is started, or when the server starts, ASR Service automatically starts the watchdog timer, even if the ASR timer is set to Disabled on SMH. To keep the ASR timer disabled at all times, disable the ASR Service by adding a semicolon before SR=AsrSrvcEx.exe" inside HpMgtSvcEx.ini configuration file (under Program Files\HPWBEM\health folder), then restart the HP Management Service Ex service.
    7. HPIPMI Driver:
      • The "HP Baseboard Management Controller IPMI Device" driver uses a default timeout value of 10 seconds when waiting for completion of an IPMI command. This timeout is more than sufficient in normal operations. Under rare circumstances, the IPMI communication can be stressed beyond normal, resulting in intermittent IPMI communication errors logged to the Windows System Log by the IPMI driver (Source=hpipmi,Event ID=1004) or by HP Insight Management Providers  (Source=HpInsightMgmtProvs,Event ID=120 or 121). In this case, override the default timeout by adding a DWORD entry to the registry location at \HKLM\SYSTEM\CurrentControlSet\Control\IPMI. Add the Name "CommandWaitTimeoutPeriod" with a DWORD value. The integer value in this registry represents the IPMI timeout in microseconds, and can be set between 5000000 (5 seconds) to 30000000 (30 seconds). If you are having errors, set "CommandWaitTimeOutPeriod" to be longer than 10 seconds. The system must be rebooted for the values to take effect.
      • After installing the "HP Baseboard Management Controller IPMI Device" driver, you may get a invalid registry parameter error logged to the Windows System Log by the IPMI driver  (Source=hpipmi,Event ID=1002).  This error maybe logged each time the system is rebooted. This is just a warning and can be ignored. The IPMI driver is setting its timeout value to a default of 10 seconds  because it found that the timeout value in the registry location at \HKLM\SYSTEM\CurrentControlSet\Control\IPMI with the name "CommandWaitTimeoutPeriod" had a DWORD value of less than 10000000 (10 seconds).
    8. Log file startup time error
      • During startup, the following message will be logged in all the log files located under C:\Program Files\HPWBEM\Health\*.log,"An error occurred: GetRegFilePathWithName. Error: 2"
        Please ignore this error.  This normally happens the first time before creating a log file, when the log file name could not be found yet in the registry.

      Known Issues:

      1. On systems with a large I/O configuration, SMH can take up to several minutes to finish loading all property pages.
      2. Under the Windows Application log, there are multiple warning messages with source "WinMgmt" or "WMI" and event ID 63, indicating various providers were registered to use the LocalSystem account. These messages are logged by Windows as a precautionary warning. For example:

        "A provider, HPSMHCpuThreshProv, has been registered in the WMI namespace, root\HPQ\default, to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests."
      3. The values returned in the "HP_WinEthernetPort.AutoSense",  HP_WinEthernetPortStatistics.BytesReceived", and "HP_WinEthernetPortStatistics.BytesTransmitted" properties are not always accurate for the embedded LoM Gigabit Ethernet adapters and the Win/Linux dual-port 1000Base-T/SX Gigabit adapters. You can ignore these values. Consequently, you can also ignore the "Autosense", "Bytes transmitted", and "Bytes received" fields on the SMH NIC property page.
      4. When the System Management Homepage is launched using Internet Explorer version 8, a pop-up window opens stating that the current browser (Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727)) is not supported by System Management Homepage. To prevent this pop-up window, follow these steps:
        1. Click the Internet Explorer "Tools" button.
        2. Select "Compatibility View Settings". The "Compatibility View Settings" window displays.
        3. Make sure that "Display all websites in Compatibility View" option box is checked.
        4. Click "Close" button.
      5. In Windows 2008 R2, SMH SEL viewer cannot display the advisory text successfully if the IE7 security setting is above medium. To resolve this problem, reset internet and intranet to default level in the security tab, and set them back to medium.
      6. An error entry is logged every polling cycle (usually every 4 minutes) to the file %ProgramFiles%\HPWBEM\health\healthmapper.log. The error logged is “GetStatusGroupOperationalStatus() - retCode = ffffffffh”. It is being logged only when there is no Smart Array or Fibre Channel Controller installed in a system. This error can be safely ignored because it merely indicates that it is not possible for HP WMI Health Mapper Service to communicate with any of those optional storage controllers when they are not present.
      7. Fibre Channel HBA location will intermittently be shown as all zeroes. If it happens, please wait for about 5 minutes and reload the page. This issue will be fixed in the future version of WBEM provider. 
      8. On rx7640 and rx8640 servers with internal drives connected to Smart Array controllers, the following behavior will be observed:
        1. When Smart Array WBEM provider data is accessed via System Management Homepage (SMH), via HP System Insight Manager (HP SIM), or by using any other WBEM/WMI tool:
          1. Multiple log entries in the Windows System Log with Event ID 129 under "hpcisss" source with the following event description: "Reset to device, \Device\RaidPortXX, was issued", where XX is the port number.
          2. The system gets very slow in case of Windows 2008 SP2 and appears to freeze on Windows 2008 R2 for two minutes.
          3. On SMH homepage, Smart Array status will always be shown as unknown, but Smart Array property page will show complete data along with status.
          4. To avoid having multiple log entries of Event ID 129 as well as the temporary sluggishness upon accessing Smart Array WBEM Provider data,you may want to consider disabling the Smart Array WBEM Provider by running the Smart Component cp011559.exe which is on the Smart Setup CD. However, once the Smart Array WBEM Provider is disabled, the Smart Array SMH and HP SIM links and pages will not be available.To re-enable the Smart Array WBEM Provider, uninstall the Insight WBEM Providers 6.5 from Control Panel, then re-install the Smart Component (cp010621.exe).
        2. When the Array Configuration Utility (ACU) is run, it will exhibit the same behaviour described in a) and b) above, regardless of the Smart Array WBEM Provider being enabled or disabled.
        3. There's no issue if the servers have external drives connected to Smart Array controllers.
      Version:7.1.0.0 (1 Apr 2011)
      Fixes

      Upgrade Requirement:
      Recommended - HP recommends users update to this version at their earliest convenience.


      • Embedded NIC location strings on Integrity BL860c/BL870c/BL890c i2 systems now correctly contain unique port numbers along with correct physical blade number and slot number.
      • Server inventory info is now correctly reported for relocated blades.
      Enhancements

      The Integrity WBEM Providers implement the following instrumentation:

      • Storage provider
      • Network provider
      • Server provider to support the following information:
        • Processor
        • Memory
        • PCI Devices and Slots
        • Computer System 
        • Sensor
        • Indications for IPMI SEL

      • Blade Enclosure Provider
      • Management Processor Provider
      • Software Inventory Provider

      This release has the following new changes: 

        • Predictive Failure status for processor and memory events is now reflected on the processor and memory SMH web pages.
        • IML Storage events are now logged as IPMI SEL entries with blade number.
        • Automatic Server Restart (ASR) setting change on SMH is now reflected instantly.
        • Improved storage info in System Report output.

      Version:7.0.0.0 (15 Jul 2010)
      Enhancements

      Upgrade Requirement:
      Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version.


      The Integrity WBEM Providers implement the following instrumentation:

      • Storage provider
      • Network provider
      • Server provider to support the following information:
        • Processor
        • Memory
        • PCI Devices and Slots
        • Computer System 
        • Sensor
        • Indications for IPMI SEL

      • Blade Enclosure Provider
      • Management Processor Provider
      • Software Inventory Provider

      This release has the following new changes: 

        • Added support for HP Integrity BL860c i2, BL870c i2, and BL890c i2 server blades.
        • Aligns the SMH Overall Server Health status icon with the HP System Insight Manager Server Health icon.
        • SMH System Summary page now displays logical-to-physical processor mapping under Processor Group Information section.
        • If there is a large enough pagefile on a non-system drive under Windows Server 2008 R2, the Health Mapper provider no longer generates the "Windows paging file size or the free space of the memory dump target volume is too small" event because Windows Server 2008 R2 no longer requires the pagefile to reside in %systemdrive%.

      Version:6.5.2.0 (24 Feb 2010)
      Fixes

      Upgrade Requirement:
      Critical - HP requires users update to this version immediately.


      This release has the following new changes:

      1. Improved SA provider performance on all systems, which ultimately fixes the KMIX performance issue.
      2. Fixed the issue on HP Integrity rx7640 and HP Integrity rx8640 with internal drives connected to Smart Array controllers where the following behavior was observed when the Smart Array WBEM provider data is accessed via System Management Homepage (SMH), via HP System Insight Manager (HP SIM), or by using any other WBEM/WMI tool:
          1. Multiple log entries in the Windows System Log with Event ID 129 under "hpcisss" source with the following event description: "Reset to device, \Device\RaidPortXX, was issued", where XX is the port number.
          2. The system gets very slow in case of Windows 2008 SP2 and appears to freeze on Windows 2008 R2 for two minutes.
          3. On SMH homepage, Smart Array status will always be shown as unknown, but Smart Array property page will show complete data along with status.   

              There was no issue if the servers had external drives connected to Smart Array controllers.

      Enhancements

      The Integrity WBEM Providers implement the following instrumentation:

      • Storage provider
      • Network provider
      • Server provider to support the following information:
        • Processor
        • Memory
        • PCI Devices and Slots
        • Computer System 
        • Sensor
        • Indications for IPMI SEL

      • Blade Enclosure Provider
      • Management Processor Provider
      • Software Inventory Provider

       

      • WBEM Providers 6.5.2 are not supported when HP Insight Management Agents are installed. If the system has HP Insight Management Agents previously installed, manually uninstall these Agents before starting WBEM Providers 6.5.2 installation. In case the system has HP Insight Management Agents version 6.2 and an upgrade from WBEM Providers 6.2 to 6.5.2 is performed, then the upgrade process will automatically uninstall Agents 6.2, however WMI service must be manually restarted from the Services window, otherwise the WBEM indications may not be generated.

      Version:6.5.0.0 (26 Oct 2009)
      Enhancements

      The Integrity WBEM Providers implement the following instrumentation:

      • Storage provider
      • Network provider
      • Server provider to support the following information:
        • Processor
        • Memory
        • PCI Devices and Slots
        • Computer System 
        • Sensor
        • Indications for IPMI SEL

      • Blade Enclosure Provider
      • Management Processor Provider
      • Software Inventory Provider

      This release has the following new changes:

      • WBEM Providers 6.5 are not supported when HP Insight Management Agents are installed. If the system has HP Insight Management Agents previously installed, manually uninstall these Agents before starting WBEM Providers 6.5 installation. In case the system has HP Insight Management Agents version 6.2 and an upgrade from WBEM Providers 6.2 to 6.5 is performed, then the upgrade process will automatically uninstall Agents 6.2, however WMI service must be manually restarted from the Services window, otherwise the WBEM indications may not be generated.
      • Added hpRegMonEx service to monitor the SYSTEM registry hive size to generate alerts for some action to prevent the registry size from growing past 32MB; Windows 2008 SP2 will not boot successfully when the SYSTEM hive exceeds 32MB.
      • Improved SMH SEL viewer GUI and ASR page.
      • Improved SMH performance on large config systems.
      • Added enhancements to the SMH System Report page as well as Sysreportwmi.exe tool to display more data.

      Type: Software - System Management
      Version: 6.5.0.0(26 Oct 2009)
      Operating System(s):
      Microsoft Windows Server 2008 Itanium
      Microsoft Windows Server 2008 R2 for Itanium-Based Systems

      Description

      WBEM Providers build 16.1. WBEM Providers are WMI providers that obtain information on the status of various server subsystems and display this information at the System Management Home Page (SMH). This component provides management agents for Windows Server 2008 SP2 and Windows Server 2008 R2 on HP Integrity servers. The HP Insight Management WBEM providers for Integrity servers extend the industry-standard CIM data model to support information that is specific to Integrity platforms. The providers collect data from sources such as drivers and firmware to populate the data model.

      Enhancements

      The Integrity WBEM Providers implement the following instrumentation:

      • Storage provider
      • Network provider
      • Server provider to support the following information:
        • Processor
        • Memory
        • PCI Devices and Slots
        • Computer System 
        • Sensor
        • Indications for IPMI SEL

      • Blade Enclosure Provider
      • Management Processor Provider
      • Software Inventory Provider

      This release has the following new changes:

      • WBEM Providers 6.5 are not supported when HP Insight Management Agents are installed. If the system has HP Insight Management Agents previously installed, manually uninstall these Agents before starting WBEM Providers 6.5 installation. In case the system has HP Insight Management Agents version 6.2 and an upgrade from WBEM Providers 6.2 to 6.5 is performed, then the upgrade process will automatically uninstall Agents 6.2, however WMI service must be manually restarted from the Services window, otherwise the WBEM indications may not be generated.
      • Added hpRegMonEx service to monitor the SYSTEM registry hive size to generate alerts for some action to prevent the registry size from growing past 32MB; Windows 2008 SP2 will not boot successfully when the SYSTEM hive exceeds 32MB.
      • Improved SMH SEL viewer GUI and ASR page.
      • Improved SMH performance on large config systems.
      • Added enhancements to the SMH System Report page as well as Sysreportwmi.exe tool to display more data.

      Installation Instructions

      Prerequisites:

      • The HP WBEM Providers installation program requires approximately 90 MB of free space.
      • HP SMH (System Management Homepage) v3.0.0 or above installed.
        • When Windows Firewall is ON, it prevents SMH browsing from being processed over the network (and with IP Addresses). Implement the following steps to exclude ports 2381 and 2301 from the firewall-
          • For Windows 2008-SP1, 2008-SP2:
                  1. Click Start->Settings->Control Panel.
                  2. Double Click on Windows Firewall -> Allow a Program or Feature through Windows Firewall.
                  3. Click on Add Program...
                  4. Locate C:\hp\hpsmh\bin\hpsmhd.exe and add to allow through Windows Firewall.
          • For Windows 2008-R2:
                  1. Click Start->Control Panel.
                  2. Click on System and Security,  Windows Firewall -> Allow a Program or Feature through Windows Firewall.
                  3. Click on Allow another program...
                  4. Locate C:\hp\hpsmh\bin\hpsmhd.exe and add to allow through Windows Firewall.

      To ensure the integrity of your download, HP recommends verifying your results with this MD5 Checksum value:

      e1377ddb4410f9e871880ea5a7cca738 cp010621.exe

      Installation:

      1. Download the Smart Component to a directory on your hard drive and change to that directory.  The downloaded file is a self-extracting executable with a filename based on the Smart Component Number.
      2. From that drive and directory, execute the downloaded file.
      3. Click the "Install" button to proceed with the installation.

      Notes:

      • All provider files are installed under c:\Programs Files\HPWBEM and all web apps are installed under c:\hp.
      • The installer creates a log file located at:  %SystemRoot%\system32\wbem\logs\HP_WMI_Providers.log.
      • The following services are started after installing this package:
        • HP Insight Management Ex service       
        • HP Insight MCA Monitor Ex service 
        • HP WMI Health Mapper service 
        • HP WMI Storage Providers service
        • IPMI Baseboard Management Controller Device Driver 

      Release Notes

      End User License Agreements:
      Hewlett-Packard End User License Agreement


      Important:

      Known Issues:

      1. On systems with a large I/O configuration, SMH can take up to several minutes to finish loading all property pages.
      2. Under the Windows Application log, there are multiple warning messages with source "WinMgmt" or "WMI" and event ID 63, indicating various providers were registered to use the LocalSystem account. These messages are logged by Windows as a precautionary warning. For example:

        "A provider, HPSMHCpuThreshProv, has been registered in the WMI namespace, root\HPQ\default, to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests."
      3. The values returned in the "HP_WinEthernetPort.AutoSense",  HP_WinEthernetPortStatistics.BytesReceived", and "HP_WinEthernetPortStatistics.BytesTransmitted" properties are not always accurate for the embedded LoM Gigabit Ethernet adapters and the Win/Linux dual-port 1000Base-T/SX Gigabit adapters. You can ignore these values. Consequently, you can also ignore the "Autosense", "Bytes transmitted", and "Bytes received" fields on the SMH NIC property page.
      4. When the System Management Homepage is launched using Internet Explorer version 8, a pop-up window opens stating that the current browser (Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727)) is not supported by System Management Homepage. To prevent this pop-up window, follow these steps:
        1. Click the Internet Explorer "Tools" button.
        2. Select "Compatibility View Settings". The "Compatibility View Settings" window displays.
        3. Make sure that "Display all websites in Compatibility View" option box is checked.
        4. Click "Close" button.
      5. In Windows 2008 R2, SMH SEL viewer cannot display the advisory text successfully if the IE7 security setting is above medium. To resolve this problem, reset internet and intranet to default level in the security tab, and set them back to medium.
      6. An error entry is logged every polling cycle (usually every 4 minutes) to the file %ProgramFiles%\HPWBEM\health\healthmapper.log. The error logged is “GetStatusGroupOperationalStatus() - retCode = ffffffffh”. It is being logged only when there is no Smart Array or Fibre Channel Controller installed in a system. This error can be safely ignored because it merely indicates that it is not possible for HP WMI Health Mapper Service to communicate with any of those optional storage controllers when they are not present.
      7. Fibre Channel HBA location will intermittently be shown as all zeroes. If it happens, please wait for about 5 minutes and reload the page. This issue will be fixed in the future version of WBEM provider. 
      8. On rx7640 and rx8640 servers with internal drives connected to Smart Array controllers, the following behavior will be observed:
        1. When Smart Array WBEM provider data is accessed via System Management Homepage (SMH), via HP System Insight Manager (HP SIM), or by using any other WBEM/WMI tool:
          1. Multiple log entries in the Windows System Log with Event ID 129 under "hpcisss" source with the following event description: "Reset to device, \Device\RaidPortXX, was issued", where XX is the port number.
          2. The system gets very slow in case of Windows 2008 SP2 and appears to freeze on Windows 2008 R2 for two minutes.
          3. On SMH homepage, Smart Array status will always be shown as unknown, but Smart Array property page will show complete data along with status.
          4. To avoid having multiple log entries of Event ID 129 as well as the temporary sluggishness upon accessing Smart Array WBEM Provider data,you may want to consider disabling the Smart Array WBEM Provider by running the Smart Component cp011559.exe which is on the Smart Setup CD. However, once the Smart Array WBEM Provider is disabled, the Smart Array SMH and HP SIM links and pages will not be available.To re-enable the Smart Array WBEM Provider, uninstall the Insight WBEM Providers 6.5 from Control Panel, then re-install the Smart Component (cp010621.exe).
        2. When the Array Configuration Utility (ACU) is run, it will exhibit the same behaviour described in a) and b) above, regardless of the Smart Array WBEM Provider being enabled or disabled.
        3. There's no issue if the servers have external drives connected to Smart Array controllers.

      Notes:

      Tips and Tricks

      • Installation:
        • After you install the WBEM Providers component in the system, you can uninstall it through the Control Panel >Add or Remove Programs menu. However, if the Control Panel > Add or Remove Programs menu does not contain an entry for HP Insight Management WBEM Providers for Integrity Servers 6.2 (even though they were installed), uninstall the HP WBEM Providers 6.2 as follows:
      1. Search HP-{AB7821803-71A6-5F1B-A6C3-5A330750A58B} key from the HKLM\software\microsoft\windows\currentversion\uninstall registry.
      2. Copy value data in value name "UninstallString" to windows command prompt.
      3. Press Enter in the command prompt to uninstall this package.
    9. The file hpMgtSvcEx.ini under \Program Files\hpwbem\health will not be preserved upon upgrading from WBEM Providers 6.2 to 6.5.  If there had been changes in the previous hpMgtSvcEx.ini file, then the same changes will need to be made after WBEM Providers 6.5 upgrade is completed. For example, if there was a semicolon previously added in front of ASR=AsrSrvcEx.exe to disable the ASR feature, then a semicolon would need to be added again after the upgrade.
    10. System Management Homepage:
      • If there is a timeout when trying to log into SMH homepage, increase the SMH timeout value using one of the following methods:
      1. Login to SMH with administrative privilege. Click on ‘Settings’. In the ‘System Management Homepage’ box, and click ‘Security’->’Timeouts’. Increase the value in the field ‘UI timeout’. Its default is 300 seconds. HP recommends 3600, which is the maximum. Click ‘Apply’.
      2. As a precautionary measure, copy the existing smhpd.xml file into a different directory. Open the smhpd.xml in the \hp\hpsmh\conf directory on the boot drive with a text editor. Change the value enclosed in tags <ui-timeout>300</ui-timeout>. Its default is 300 seconds. HP recommends 3600, which is the maximum. Save and close the file. Then restart the HP System Management Homepage service.
      3. When uninstalling System Management Homepage, if its icon is missing in Control Panel’s Add/Remove Programs (Programs and Features in Windows 2008), follow these steps:
        1. Obtain the installation package of System Management Homepage.
        2. At a command prompt, change to the folder of the installation package and type the following:
          cp00XXXXX.exe /f ... replacing the XXXXXX with the component number of the installer package.
        3. Continue the installation until it is finished.
        4. Open Control Panel’s Add/Remove Programs (Programs and Features in Windows 2008).
        5. If the icon of System Management Homepage is there, perform the uninstallation.
      4. On cellular systems, the asset tag and unit identification LED cannot be set when partition configuration is restricted. To unrestrict partition configuration, log in to the system’s Management Processor interface and execute “parperm” in CM prompt. If nPartition Configuration Privilege is currently restricted, enter “Y” to unrestrict it.
      5. System Event Log:
        • On cellular systems, the IPMI SEL contains events from multiple sources. When reviewing the SEL on cellular systems, you can view the SEL in two modes: Complex-wide (contains events from all possible sources) or Local (contains events specific to the partition).
        • Selected events are deemed to be "repairable." The aggregation of these events is reflected in the overall status of the "Local System Event Log" item in the navigation panel. An event is repaired by logging in as administrator, navigating to the Local System Event Log, selecting items to be repaired, and clicking "Mark Selected Items Repaired". An event can be repaired only from the impacted partition.
      6. ASR (Auto Server Recovery) Service:
        • When HP Management Service Ex is started, or when the server starts, ASR Service automatically starts the watchdog timer, even if the ASR timer is set to Disabled on SMH. To keep the ASR timer disabled at all times, disable the ASR Service by adding a semicolon before SR=AsrSrvcEx.exe" inside HpMgtSvcEx.ini configuration file (under Program Files\HPWBEM\health folder), then restart the HP Management Service Ex service.
      7. HPIPMI Driver:
        • The "HP Baseboard Management Controller IPMI Device" driver uses a default timeout value of 10 seconds when waiting for completion of an IPMI command. This timeout is more than sufficient in normal operations. Under rare circumstances, the IPMI communication can be stressed beyond normal, resulting in intermittent IPMI communication errors logged to the Windows System Log by the IPMI driver (Source=hpipmi,Event ID=1004) or by HP Insight Management Providers  (Source=HpInsightMgmtProvs,Event ID=120 or 121). In this case, override the default timeout by adding a DWORD entry to the registry location at \HKLM\SYSTEM\CurrentControlSet\Control\IPMI. Add the Name "CommandWaitTimeoutPeriod" with a DWORD value. The integer value in this registry represents the IPMI timeout in microseconds, and can be set between 5000000 (5 seconds) to 30000000 (30 seconds). If you are having errors, set "CommandWaitTimeOutPeriod" to be longer than 10 seconds. The system must be rebooted for the values to take effect.
        • After installing the "HP Baseboard Management Controller IPMI Device" driver, you may get a invalid registry parameter error logged to the Windows System Log by the IPMI driver  (Source=hpipmi,Event ID=1002).  This error maybe logged each time the system is rebooted. This is just a warning and can be ignored. The IPMI driver is setting its timeout value to a default of 10 seconds  because it found that the timeout value in the registry location at \HKLM\SYSTEM\CurrentControlSet\Control\IPMI with the name "CommandWaitTimeoutPeriod" had a DWORD value of less than 10000000 (10 seconds).
      8. Log file startup time error
        • During startup, the following message will be logged in all the log files located under C:\Program Files\HPWBEM\Health\*.log,"An error occurred: GetRegFilePathWithName. Error: 2"
          Please ignore this error.  This normally happens the first time before creating a log file, when the log file name could not be found yet in the registry.

        Important

        Known Issues:

        1. On systems with a large I/O configuration, SMH can take up to several minutes to finish loading all property pages.
        2. Under the Windows Application log, there are multiple warning messages with source "WinMgmt" or "WMI" and event ID 63, indicating various providers were registered to use the LocalSystem account. These messages are logged by Windows as a precautionary warning. For example:

          "A provider, HPSMHCpuThreshProv, has been registered in the WMI namespace, root\HPQ\default, to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests."
        3. The values returned in the "HP_WinEthernetPort.AutoSense",  HP_WinEthernetPortStatistics.BytesReceived", and "HP_WinEthernetPortStatistics.BytesTransmitted" properties are not always accurate for the embedded LoM Gigabit Ethernet adapters and the Win/Linux dual-port 1000Base-T/SX Gigabit adapters. You can ignore these values. Consequently, you can also ignore the "Autosense", "Bytes transmitted", and "Bytes received" fields on the SMH NIC property page.
        4. When the System Management Homepage is launched using Internet Explorer version 8, a pop-up window opens stating that the current browser (Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727)) is not supported by System Management Homepage. To prevent this pop-up window, follow these steps:
          1. Click the Internet Explorer "Tools" button.
          2. Select "Compatibility View Settings". The "Compatibility View Settings" window displays.
          3. Make sure that "Display all websites in Compatibility View" option box is checked.
          4. Click "Close" button.
        5. In Windows 2008 R2, SMH SEL viewer cannot display the advisory text successfully if the IE7 security setting is above medium. To resolve this problem, reset internet and intranet to default level in the security tab, and set them back to medium.
        6. An error entry is logged every polling cycle (usually every 4 minutes) to the file %ProgramFiles%\HPWBEM\health\healthmapper.log. The error logged is “GetStatusGroupOperationalStatus() - retCode = ffffffffh”. It is being logged only when there is no Smart Array or Fibre Channel Controller installed in a system. This error can be safely ignored because it merely indicates that it is not possible for HP WMI Health Mapper Service to communicate with any of those optional storage controllers when they are not present.
        7. Fibre Channel HBA location will intermittently be shown as all zeroes. If it happens, please wait for about 5 minutes and reload the page. This issue will be fixed in the future version of WBEM provider. 
        8. On rx7640 and rx8640 servers with internal drives connected to Smart Array controllers, the following behavior will be observed:
          1. When Smart Array WBEM provider data is accessed via System Management Homepage (SMH), via HP System Insight Manager (HP SIM), or by using any other WBEM/WMI tool:
            1. Multiple log entries in the Windows System Log with Event ID 129 under "hpcisss" source with the following event description: "Reset to device, \Device\RaidPortXX, was issued", where XX is the port number.
            2. The system gets very slow in case of Windows 2008 SP2 and appears to freeze on Windows 2008 R2 for two minutes.
            3. On SMH homepage, Smart Array status will always be shown as unknown, but Smart Array property page will show complete data along with status.
            4. To avoid having multiple log entries of Event ID 129 as well as the temporary sluggishness upon accessing Smart Array WBEM Provider data,you may want to consider disabling the Smart Array WBEM Provider by running the Smart Component cp011559.exe which is on the Smart Setup CD. However, once the Smart Array WBEM Provider is disabled, the Smart Array SMH and HP SIM links and pages will not be available.To re-enable the Smart Array WBEM Provider, uninstall the Insight WBEM Providers 6.5 from Control Panel, then re-install the Smart Component (cp010621.exe).
          2. When the Array Configuration Utility (ACU) is run, it will exhibit the same behaviour described in a) and b) above, regardless of the Smart Array WBEM Provider being enabled or disabled.
          3. There's no issue if the servers have external drives connected to Smart Array controllers.

        Revision History

        Version:7.1.0.0 (1 Apr 2011)
        Fixes

        Upgrade Requirement:
        Recommended - HP recommends users update to this version at their earliest convenience.


        • Embedded NIC location strings on Integrity BL860c/BL870c/BL890c i2 systems now correctly contain unique port numbers along with correct physical blade number and slot number.
        • Server inventory info is now correctly reported for relocated blades.
        Enhancements

        The Integrity WBEM Providers implement the following instrumentation:

        • Storage provider
        • Network provider
        • Server provider to support the following information:
          • Processor
          • Memory
          • PCI Devices and Slots
          • Computer System 
          • Sensor
          • Indications for IPMI SEL

        • Blade Enclosure Provider
        • Management Processor Provider
        • Software Inventory Provider

        This release has the following new changes: 

          • Predictive Failure status for processor and memory events is now reflected on the processor and memory SMH web pages.
          • IML Storage events are now logged as IPMI SEL entries with blade number.
          • Automatic Server Restart (ASR) setting change on SMH is now reflected instantly.
          • Improved storage info in System Report output.

        Version:7.0.0.0 (15 Jul 2010)
        Enhancements

        Upgrade Requirement:
        Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version.


        The Integrity WBEM Providers implement the following instrumentation:

        • Storage provider
        • Network provider
        • Server provider to support the following information:
          • Processor
          • Memory
          • PCI Devices and Slots
          • Computer System 
          • Sensor
          • Indications for IPMI SEL

        • Blade Enclosure Provider
        • Management Processor Provider
        • Software Inventory Provider

        This release has the following new changes: 

          • Added support for HP Integrity BL860c i2, BL870c i2, and BL890c i2 server blades.
          • Aligns the SMH Overall Server Health status icon with the HP System Insight Manager Server Health icon.
          • SMH System Summary page now displays logical-to-physical processor mapping under Processor Group Information section.
          • If there is a large enough pagefile on a non-system drive under Windows Server 2008 R2, the Health Mapper provider no longer generates the "Windows paging file size or the free space of the memory dump target volume is too small" event because Windows Server 2008 R2 no longer requires the pagefile to reside in %systemdrive%.

        Version:6.5.2.0 (24 Feb 2010)
        Fixes

        Upgrade Requirement:
        Critical - HP requires users update to this version immediately.


        This release has the following new changes:

        1. Improved SA provider performance on all systems, which ultimately fixes the KMIX performance issue.
        2. Fixed the issue on HP Integrity rx7640 and HP Integrity rx8640 with internal drives connected to Smart Array controllers where the following behavior was observed when the Smart Array WBEM provider data is accessed via System Management Homepage (SMH), via HP System Insight Manager (HP SIM), or by using any other WBEM/WMI tool:
            1. Multiple log entries in the Windows System Log with Event ID 129 under "hpcisss" source with the following event description: "Reset to device, \Device\RaidPortXX, was issued", where XX is the port number.
            2. The system gets very slow in case of Windows 2008 SP2 and appears to freeze on Windows 2008 R2 for two minutes.
            3. On SMH homepage, Smart Array status will always be shown as unknown, but Smart Array property page will show complete data along with status.   

                There was no issue if the servers had external drives connected to Smart Array controllers.

        Enhancements

        The Integrity WBEM Providers implement the following instrumentation:

        • Storage provider
        • Network provider
        • Server provider to support the following information:
          • Processor
          • Memory
          • PCI Devices and Slots
          • Computer System 
          • Sensor
          • Indications for IPMI SEL

        • Blade Enclosure Provider
        • Management Processor Provider
        • Software Inventory Provider

         

        • WBEM Providers 6.5.2 are not supported when HP Insight Management Agents are installed. If the system has HP Insight Management Agents previously installed, manually uninstall these Agents before starting WBEM Providers 6.5.2 installation. In case the system has HP Insight Management Agents version 6.2 and an upgrade from WBEM Providers 6.2 to 6.5.2 is performed, then the upgrade process will automatically uninstall Agents 6.2, however WMI service must be manually restarted from the Services window, otherwise the WBEM indications may not be generated.

        Version:6.5.0.0 (26 Oct 2009)
        Enhancements

        The Integrity WBEM Providers implement the following instrumentation:

        • Storage provider
        • Network provider
        • Server provider to support the following information:
          • Processor
          • Memory
          • PCI Devices and Slots
          • Computer System 
          • Sensor
          • Indications for IPMI SEL

        • Blade Enclosure Provider
        • Management Processor Provider
        • Software Inventory Provider

        This release has the following new changes:

        • WBEM Providers 6.5 are not supported when HP Insight Management Agents are installed. If the system has HP Insight Management Agents previously installed, manually uninstall these Agents before starting WBEM Providers 6.5 installation. In case the system has HP Insight Management Agents version 6.2 and an upgrade from WBEM Providers 6.2 to 6.5 is performed, then the upgrade process will automatically uninstall Agents 6.2, however WMI service must be manually restarted from the Services window, otherwise the WBEM indications may not be generated.
        • Added hpRegMonEx service to monitor the SYSTEM registry hive size to generate alerts for some action to prevent the registry size from growing past 32MB; Windows 2008 SP2 will not boot successfully when the SYSTEM hive exceeds 32MB.
        • Improved SMH SEL viewer GUI and ASR page.
        • Improved SMH performance on large config systems.
        • Added enhancements to the SMH System Report page as well as Sysreportwmi.exe tool to display more data.

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