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Advisory: (Revision) VMware - ProLiant Gen9 Smart Array Controller Battery Status May Be Displayed as "Unknown" in the VMware ESXi 6.0 vSphere Client

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04760589

Version: 4

Advisory: (Revision) VMware - ProLiant Gen9 Smart Array Controller Battery Status May Be Displayed as "Unknown" in the VMware ESXi 6.0 vSphere Client
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2015-07-30

Last Updated: 2016-07-08


DESCRIPTION

Document Version
Release Date
Details
4
07/08/2016
Updated Resolution section with additional solution and information.
3
05/26/2016
Updated advisory with links to a permanent fix for VMware 5.5 and 6.0
2
04/04/2016
Updated advisory to include VMware ESXi 5.1 and 5.5
1
10/06/2015
Original document release

On a ProLiant Gen9 series server running VMware ESXi 5.0, 5.1, 5.5, or 6.0, the Battery Status for the Smart Array Controller may be displayed as "Unknown" in the ESXi 6.0 vSphere Client.

The following vSphere Client pages may display "Battery Status : Unknown:"

  • Configuration
  • Hardware
  • Health Status

SCOPE

Any ProLiant server configured with any HP Smart Array Controller utilizing the Megacell battery and running VMware ESXi 5.0, 5.1, 5.5, or 6.0.

RESOLUTION

A solution for VMware 5.5 and 6.0 that will enable battery status to be obtained is available by navigating to the following URL: http://vibsdepot.hpe.com/private/

For VMware 5.0 or 5.1, to obtain the actual status of the Smart Array Controller battery, refer to the HP Integrated Lights-Out (iLO) Management System Information.

HPE Custom ISO images, 5.5 and 6.0, that will be released in August of 2016, will also include the fixes.

This advisory will be updated when additional solutions become available.



RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .


Hardware Platforms Affected: HPE ProLiant DL160 Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE Smart Array P440ar Controller, HPE ProLiant DL388 Gen9 Server, HPE ProLiant DL120 Gen9 Server, HPE ProLiant DL580 Gen9 Server, HPE ProLiant BL660c Gen9 Server Blade, HPE ProLiant DL560 Gen9 Server
Operating Systems Affected: VMware ESXi 6.0
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04760589
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Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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Document title: Advisory: (Revision) VMware - ProLiant Gen9 Smart Array Controller Battery Status May Be Displayed as "Unknown" in the VMware ESXi 6.0 vSphere Client
Document ID: emr_na-c04760589-5
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