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Advisory: HP ProLiant Gen8/Gen9 Servers - Using Both HP Dynamic Smart Array (Software RAID) and HP Smart Array (Hardware RAID) Controllers on a Single Server May Cause Unexpected Results When Installing Windows or Linux via HP Intelligent Provisioning

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04584500

Version: 1

Advisory: HP ProLiant Gen8/Gen9 Servers - Using Both HP Dynamic Smart Array (Software RAID) and HP Smart Array (Hardware RAID) Controllers on a Single Server May Cause Unexpected Results When Installing Windows or Linux via HP Intelligent Provisioning
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2015-03-03

Last Updated: 2015-03-03


DESCRIPTION

On HP ProLiant Gen8 and Gen9 servers, enabling both HP Dynamic Smart Array (software RAID) and HP Smart Array (hardware RAID) Controllers may cause unexpected results when installing Windows Server or Linux via HP Intelligent Provisioning.

For example, when the Embedded Smart Array B140i SATA Controller is enabled on an HP ProLiant DL160 Gen9 server and HP Intelligent Provisioning is being used to perform an assisted installation of Windows Server 2008 R2 to a logical volume on the HP H240 FIO Smart HBA (the boot controller), the Windows Server 2008 R2 installation may appear to stop responding while loading drivers during the following sequence:

  1. The operating system installation is started through Intelligent Provisioning from the F10 key prompt during Power-On Self Test (POST).
  2. On the Select Optional Hardware Settings page, System Software Update is selected by default to Update before the Operating System Installation.
  3. The operating system installation starts with the server searching online for updates with the message Retrieving data, this may take few minutes.
  4. The server restarts after copying the files, but halts on the Loading Drivers screen.

Note: This issue may also cause the operating system to be installed to an incorrect volume.

Embedded Smart Array B-series SATA Controllers on HP Gen8 and Gen9 servers are provided in case a hardware-based RAID Smart Array H-series or P-series Controller is not available. Enabling both software RAID based and hardware RAID based Smart Array Controllers may lead to unexpected results.

SCOPE

Any HP ProLiant Gen8 or Gen9 server with both an HP Dynamic Smart Array (software RAID) and HP Smart Array (hardware RAID) Controller enabled on the system when installing an operating system via HP Intelligent Provisioning.

RESOLUTION

Enabling both an HP Dynamic Smart Array (software RAID) and an HP Smart Array (hardware RAID) Controller may lead to unexpected results when installing Windows Server or Linux via HP Intelligent Provisioning.

If unexpected results occur during an HP Intelligent Provisioning assisted operating system installation on a system configured as described in the Description section (above), disable the HP Embedded Dynamic Smart Array Controller ports using the HP ROM-Based Setup Utility (RBSU) by pressing the F9 key during Power-On Self-Test (POST) and selecting BIOS / Platform Configuration -> System Options -> SATA Controller Options -> Embedded SATA Configuration.



RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .

To search for additional advisories related to HP Smart Array B-series SATA Controllers, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +"Smart Array B" +Controller


Hardware Platforms Affected: HPE ProLiant SL230s Gen8 Server, HPE ProLiant SL250s Gen8 Server, HPE ProLiant SL270s Gen8 Server, HPE Smart Array P421 Controller, HPE Smart Array P420 Controller, HPE Smart Array P222 Controller, HPE ProLiant DL160 Gen8 Server, HP H221 Host Bus Adapter, Intelligent Provisioning, HPE ProLiant BL420c Gen8 Server Blade, HPE ProLiant DL320e Gen8 Server, HPE ProLiant DL360e Gen8 Server, HPE ProLiant ML310e Gen8 Server, HPE Smart Array P721m Controller, HPE Smart Array P822 Controller, HPE ProLiant ML350e Gen8 Server, HPE ProLiant DL380e Gen8 Server, HPE H222 Host Bus Adapter, HP H220 Host Bus Adapter, HPE ProLiant SL4540 Gen8 3 Node Server, HP Dynamic Smart Array B320i Controller, HP Dynamic Smart Array B120i Controller, HP Smart Array P420i Controller, HP Smart Array P220i Controller, HPE ProLiant DL320e Gen8 v2 Server, HPE ProLiant ML310e Gen8 v2 Server, HPE ProLiant MicroServer Gen8, HPE Smart Array P430 Controller, HPE Smart Array P431 Controller, HPE Smart Array P731m Controller, HPE ProLiant ML350e Gen8 v2 Server, HPE Smart Array P830 Controller, HPE ProLiant SL2500 Scalable System, HPE ProLiant XL220a Gen8 v2 Server, HPE ProLiant DL160 Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE Smart Array P244br Controller, HPE Smart Array P440 Controller, HPE Smart Array P440ar Controller, HPE Smart Array P441 Controller, HPE Smart Array P840 Controller, HPE H240 Smart Host Bus Adapter, HPE H240ar Smart Host Bus Adapter, HPE H241 Smart Host Bus Adapter, HPE H244br Smart Host Bus Adapter, HPE Dynamic Smart Array B140i Controller, HPE ProLiant XL230a Gen9 Server, HPE ProLiant XL250a Gen9 Server, HPE ProLiant DL120 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant DL60 Gen9 Server, HPE ProLiant DL80 Gen9 Server
Operating Systems Affected: Microsoft Windows Server 2008 R2
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04584500
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Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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Document title: Advisory: HP ProLiant Gen8/Gen9 Servers - Using Both HP Dynamic Smart Array (Software RAID) and HP Smart Array (Hardware RAID) Controllers on a Single Server May Cause Unexpected Results When Installing Windows or Linux via HP Intelligent Provisioning
Document ID: emr_na-c04584500-1
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