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Advisory: HPE ProLiant m300 or m350 Server Cartridge - Intel C2000 Atom Processor Clock Signal Issue

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00017479en_us

Version: 2

Advisory: HPE ProLiant m300 or m350 Server Cartridge - Intel C2000 Atom Processor Clock Signal Issue
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-06-14

Last Updated: 2017-06-15


DESCRIPTION

Information regarding a defect in the Intel C2000 Atom C2000 Processor was provided to HPE, which uses this component in a limited number of products. This defect was described as the failure of a clock signal component of the CPU, after significant time. This failure, results in a system's inability to boot or a system ceasing operation.

To the best of our knowledge, there have been no failures of any HPE product due to this issue.

SCOPE

Any HPE ProLiant m300 Server Cartridge or ProLiant m350 Server Cartridge.

RESOLUTION

HPE will replace any cartridge that fails due to this component issue during the standard product warranty period or under the terms of an applicable extended hardware support contract.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .


Hardware Platforms Affected: HPE ProLiant m300 Server Cartridge, HPE ProLiant m350 Server Cartridge
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK1972
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Legal Disclaimer: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

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Document title: Advisory: HPE ProLiant m300 or m350 Server Cartridge - Intel C2000 Atom Processor Clock Signal Issue
Document ID: emr_na-a00017479en_us-2
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