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Advisory: HPE OneView - Firmware and Drivers Being Updated Using Smart Update Tools (SUT) for VMware ESXi Will Not Be Successful if More Than 32 Servers Are Being Managed by HPE OneView

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c05361151

Version: 1

Advisory: HPE OneView - Firmware and Drivers Being Updated Using Smart Update Tools (SUT) for VMware ESXi Will Not Be Successful if More Than 32 Servers Are Being Managed by HPE OneView
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2016-12-27

Last Updated: 2017-01-03


DESCRIPTION

Online updates of ESXi servers managed by HPE OneView utilize Smart Update Tools SUT) for VMware ESXi, which retrieves the list of server hardware using REST APIs.

The response from the REST APIs is paginated (divided into discrete pages of 32 each) when the number of servers exceeds a count of 32.

Since the SUT for VMware ESXi does not handle pagination, any server that is not present as part of the first page is not listed. As a result, the server profile will stay in a "Waiting for smart update tools" state indefinitely.

Note: This issue does not occur for Windows/Linux Operating Systems, or for updating VMware ESXi systems in offline mode.

SCOPE

Any ProLiant server updating firmware and drivers using Smart Update Tools (SUT) for VMware ESXi where HPE OneView is managing more than 32 servers.

RESOLUTION

A future patch of the Smart Update Tools for VMware ESXi will enable pagination and therefore any number of servers being managed by HPE OneView.

As a workaround until the patch is available, update firmware and drivers using the offline method on systems being managed by HPE OneView where more than 32 servers are present.

This advisory will be updated when additional solutions become available.

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .


Hardware Platforms Affected: HPE OneView Software
Operating Systems Affected: VMware ESXi 4.0
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA05361151
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Document title: Advisory: HPE OneView - Firmware and Drivers Being Updated Using Smart Update Tools (SUT) for VMware ESXi Will Not Be Successful if More Than 32 Servers Are Being Managed by HPE OneView
Document ID: emr_na-c05361151-1
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