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Advisory: ProLiant DL380 G6 Servers - System Information Temperature for Some I/O Board Zones Becomes "N/A" After a System ROM Update

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c03659941

Version: 1

Advisory: ProLiant DL380 G6 Servers - System Information Temperature for Some I/O Board Zones Becomes "N/A" After a System ROM Update
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2013-02-01

Last Updated: 2013-02-04


DESCRIPTION

The System Information Temperature for some I/O Board Zones on a ProLiant DL380 G6 server may be reported as "N/A" after updating the P62 System ROM to a version dated 2010.12.01 (or later).

In the example below, there are two riser cards installed for I/O Board Zone number 18 and 27, but HP Integrated Lights-Out 2 (iLO 2) and the System Management Homepage (SMH) System Information Temperature display these temperature zones as normal with an "N/A" reading:

For example, the iLO 2 System Information Temperature with P62 System ROM version 05/05/2011 displays as follows:

SCOPE

Any ProLiant DL380 G6 server with a System ROM version dated 2010.12.01 (or later).

RESOLUTION

This "N/A" reading occurs by design and does not affect the operation or functionality of the system. System ROM P62 Version: 2010.12.01 (or later) has updated Sensors Data Record tables where both riser cards must have physical devices installed before temperature readings are displayed.

In the example below, there are two riser cards installed for I/O Board Zone number 18 and 27, and each riser card has a physical device installed. HP Integrated Lights-Out 2 (iLO 2) and the System Management Homepage (SMH) System Information Temperature displays the aforementioned temperature zones as normal with the actual temperature readings:



RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .


Hardware Platforms Affected: HPE ProLiant DL380 G6 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA03659941
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Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Haftungsausschluss: Produkte, die vor dem 1. November 2015 (Datum der Trennung der Hewlett-Packard Company in Hewlett Packard Enterprise Company und HP Inc.) verkauft wurden, tragen möglicherweise ältere Produktnamen und Modellnummern, die von den aktuellen Modellen abweichen.

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Titel des Dokuments: Advisory: ProLiant DL380 G6 Servers - System Information Temperature for Some I/O Board Zones Becomes "N/A" After a System ROM Update
Dokumentkennnummer: emr_na-c03659941-1
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