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Notice: (Revision) Verification of Authentic HPE Memory Modules


Document ID: c00691020

Version: 12

Notice: (Revision) Verification of Authentic HPE Memory Modules
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2016-11-10

Last Updated: 2019-05-07


Document Version
Release Date
Updated with the latest security labels.
Updated with the latest security labels.
Updated products affected.
Update with the latest security labels and company name.
Updated with additional examples of security labels.
Updated with the latest security features.
Updated the Details section concerning the validation of HP Secure Shift.
Replaced a security label with an image that more clearly shows the primary security features.
Modified the Description to emphasize that this document does not cover non-public means of ascertaining product authenticity. In some cases, further investigation by HP will be required to determine whether product is genuine HP product or counterfeit product.
Added the Price as an Indicator of Authenticity section.
Updated with information on new security labeling and packaging.
Updated HP Security Labels #304351, #305557, #305556, #305558 and #408741.
Supersedes CN0112W (Revision 1).

Around the world, a number of fraudulent HPE memory modules are being represented as genuine new HPE products. These memory modules are packaged as HPE Memory Option Kits and Spares Kits. HPE is providing the following information to allow verification of authentic HPE memory.

The information provided in this document regarding some of the typical means used to differentiate genuine from counterfeit HPE products is not all-inclusive, as there are also non-public means that HPE uses to determine authenticity. You should be aware that, just because a product has certain features referenced in this advisory, it does not prove that the product is, in fact, genuine. Authentication by HPE may be the only way to determine whether a product is genuine or not, and details of that authentication process will not be made public.


To verify that HPE memory modules are authentic, use the information provided in the following PDF:

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document.

SEARCH TIP : For hints on locating similar documents on, refer to the Search Tips document.

To search for additional advisories related to counterfeit product, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +counterfeit

KEYWORDS: forgery, false,fake, phony, illegal

Hardware Platforms Affected: ProLiant DL Servers, ProLiant ML Servers, HPE 9000 Superdome Servers, Integrity NonStop NS-series Servers, Integrity NonStop BladeSystem Servers, Integrity NonStop Servers, ProLiant SE Multi Node Servers, ProLiant SE Single Node Servers, Integrity Superdome X Servers, Apollo Systems, Cloudline CL Servers
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK637
©Copyright 2019 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Legal Disclaimer: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

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Document title: Notice: (Revision) Verification of Authentic HPE Memory Modules
Document ID: emr_na-c00691020-59
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