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Advisory: HP Integrated Lights-Out 2 (iLO 2) Resetting iLO 2 Versions 2.00 or 2.01 to Factory Defaults May Cause iLO 2 to Lose the Default Username and Password, iLO 2 DNS Name, and Display Zeroes for the MAC Address

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c02837034

Version: REQUIRED FIELD INADVERTENTLY LEFT BLANK

Advisory: HP Integrated Lights-Out 2 (iLO 2) Resetting iLO 2 Versions 2.00 or 2.01 to Factory Defaults May Cause iLO 2 to Lose the Default Username and Password, iLO 2 DNS Name, and Display Zeroes for the MAC Address
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2011-05-13

Last Updated: 2011-05-13


DESCRIPTION

There are several methods in which HP Integrated Lights-Out 2 (iLO 2) can be set to factory defaults. However, resetting to factory defaults using either of the following methods could potentially cause iLO 2 to lose the default username and password, iLO 2 DNS name, and to display zeroes for the MAC Address:

Removing power from the server and clearing the NVRAM by removing and re-inserting the battery on the system board. This will cause iLO 2 versions 2.00 and 2.01 to fail to re-populate the NVRAM with the factory default values when iLO 2 boots up.

OR

Using an XML script called Factory_Defaults.xml. This script could intermittently cause iLO 2 versions 2.00 and 2.01 to fail to re-populate the NVRAM with factory defaults when iLO 2 reboots.

There are four methods available to reset iLO 2 to factory defaults:

  • Removing power and clearing NVRAM by removing the battery
  • Using XML script called Factory_Defaults.xml
  • Navigating to the iLO 2 RBSU and selecting Factory Defaults
  • Using HPONCFG.exe with /RESET parameter

Only the first two methods can cause this issue, and only if the iLO 2 firmware is at version 2.00 or 2.01.

SCOPE

Any ProLiant server with HP Integrated Lights-Out 2 (iLO 2) Firmware Version 2.00 or 2.01.

RESOLUTION

To correct the issue if it occurs, reboot the server, press F8 to enter to iLO 2 RBSU and restore the factory defaults from there.

HP Integrated Lights-Out 2 (iLO 2) Firmware Version 2.05 (or later) will prevent this issue from occurring.

Perform the following steps to obtain the latest iLO 2 firmware version:

  1. Click on the following URL:

    http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers

  2. Type "iLO 2" in the product box and thenpress the ENTER key.
  3. Select the appropriate operating system.
  4. Click on "Firmware - Lights-Out Management."
  5. Select the desired firmware upgrade method.



RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .


Hardware Platforms Affected: HPE ProLiant ML310 G3 Server, HPE ProLiant ML370 G5 Server, HPE ProLiant DL360 G5 Server, HPE ProLiant DL380 G5 Server, HPE ProLiant ML350 G5 Server, HPE ProLiant BL20p G4 Server Blade, HPE Integrated Lights-Out 2 (iLO 2) Firmware for ProLiant G6 Servers, HPE ProLiant DL580 G4 Server, HP Integrity BL60p Server, HPE Integrated Lights-Out 2 (iLO 2) Advanced Pack SW, HPE ProLiant ML310 G3 Storage Server, HPE ProLiant BL460c Server Blade, HP ProLiant BL480c Server Blade, HPE ProLiant ML570 G4 Server, HPE iLO Select Pack Software, HPE ProLiant BL465c Server Blade, HPE ProLiant BL685c Server Blade, HPE ProLiant DL365 Server, HPE ProLiant BL25p G2 Server Blade, HPE ProLiant ML310 G4 Server, HPE ProLiant DL320 G5 Server, HPE ProLiant BL45p G2 Server series, HPE ProLiant DL385 G2 Server, HPE ProLiant DL585 G2 Server, HPE ProLiant DL320s Server, HPE ProLiant ML350 G5 Storage Server, HPE ProLiant DL380 G5 Storage Server, HPE ProLiant ML310 G4 Storage Server, HP iLO Power Management Pack & HP iLO Power Management Pack for BladeSystem, HPE iLO Advanced, HP Integrity BL860c Server Blade, HPE ProLiant DL320s Storage Server, HPE ProLiant DL585 G2 Storage Server, HPE ProLiant DL580 G5 Server, HPE ProLiant BL680c G5 Server Blade, HPE ProLiant DL365 G5 Server, HPE ProLiant DL320 G5p Server, HPE ProLiant ML310 G5 Server, HPE ProLiant BL465c G5 Server Blade, HPE ProLiant BL685c G5 Server Blade, HPE ProLiant DL585 G5 Server, HPE ProLiant DL385 G5 Server, HPE ProLiant BL260c G5 Server Blade, HPE ProLiant BL2x220c G5 Server Blade, HPE ProLiant DL785 G5 Server, HPE ProLiant BL495c G5 Server Blade, HPE ProLiant BL460c G5 Server Blade, HPE ProLiant DL385 G5p Server, HPE ProLiant ML310 G5p Server, HPE ProLiant DL380 G6 Server, HPE ProLiant BL460c G6 Server Blade, HPE ProLiant BL490c G6 Server Blade, HPE ProLiant ML370 G6 Server, HPE ProLiant ML350 G6 Server, HPE ProLiant DL360 G6 Server, HPE ProLiant DL370 G6 Server, HPE ProLiant BL280c G6 Server Blade, HPE ProLiant BL685c G6 Server Blade, HPE ProLiant DL320 G6 Server, HPE ProLiant ML330 G6 Server, HPE ProLiant BL465c G6 Server Blade, HPE ProLiant BL495c G6 Server Blade, HPE ProLiant DL585 G6 Server, HPE ProLiant DL385 G6 Server, HPE ProLiant DL785 G6 Server, HPE ProLiant BL2x220c G6 Server Blade, HPE Integrated Lights-Out 3 (iLO 3) Firmware for ProLiant G7 Servers, HPE ProLiant DL320 G4 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA02837034
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Document title: Advisory: HP Integrated Lights-Out 2 (iLO 2) Resetting iLO 2 Versions 2.00 or 2.01 to Factory Defaults May Cause iLO 2 to Lose the Default Username and Password, iLO 2 DNS Name, and Display Zeroes for the MAC Address
Document ID: emr_na-c02837034-1
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