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HPE Smart Update Tools for VMware ESXi - SUT Troubleshooting

SUT cannot access synergy IPv6 local host

Symptom

A Synergy local address using IPv6 cannot be accessed

Cause

Synergy enclosure blade iLOs are configured with only an IPv6 local address by default. SUT uses an IPv4 address.

Action

  1. Configure a local IPv4/IPv6 address for the local iLOs on compute nodes inside Synergy enclosures.

    The new address must be reachable from a system outside the Synergy enclosure.

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SUT baseline validation failed

Symptom

Downloaded SUM baseline components failed.

Cause

The staging directory is read-only or the component download failed due to network issues.

Action

  1. Make sure the staging directory has write permissions.

  2. Make sure that the network connection is stable during the download.

  3. Resubmit the firmware deployment request.

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SUM binary download failed

Symptom

Downloading SUM files failed.

Cause

The network connection is not stable.

Action

  1. Make sure that the network connection is stable during the download.

  2. Resubmit the firmware deployment request.

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SUT did not create an SPP folder

Symptom

SUT was unable to create an SPP folder.

Cause

The staging directory does not have write permissions.

Action

  1. Make sure that the staging directory has write permissions.

  2. Resubmit the firmware deployment request.

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SUT reboot request did not execute

Symptom

SUT was unable to reboot a server.

Action

  1. Reboot the server using another method.

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iLO version mismatch

Symptom

SUT reports an iLO version mismatch

Cause

The iLO4 version is lower than the minimum version, 2.30.

Action

  1. Upgrade the iLO4 firmware to version 2.30 or later.

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SUT reports an install failed state

Symptom

The ESXi target moves to install failed state when updating SUT through HPE OneView.

Cause

SUT gets stuck when installing if user has HPE QLogic NX2 Online Firmware Upgrade Utility for VMware.

Action

  1. Create a custom baseline using corresponding versions of SUM and SPP supported by SUT. For example, SUM 7.6.0, and SPP 2017.04.0.

  2. Remove the existing HPE QLogic card component.

    If using the extracted path, remove the HPE QLogic NX2 Online Firmware Upgrade Utility for VMware component (CP026245.zip) from the temporary directory before launching SUM.

    If using the mount location, deselect the CP026245.zip component.

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Document title: HPE Smart Update Tools for VMware ESXi - SUT Troubleshooting
Document ID: emr_na-a00028414en_us-4
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