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HPE ProLiant Servers - Self Solve Resources

Title: HPE ProLiant Servers - Self Solve Resources
Object Name: mmr_kc-0125555
Document Type: Support Information
Original owner: KCS - ProLiant Servers
Disclosure level: Public
Version state: final
Environment
FACT:BladeSystem
FACT:ProLiant Servers
FACT:Moonshot Systems
FACT:ProLiant MicroServer
FACT:ProLiant Scalable Systems
Questions/Symptoms
GOAL:Self Solve
GOAL:Self Resolve
GOAL:CSR, Customer Self Repair
GOAL:SML, Service Media Library
GOAL:DIY, Do It Yourself
GOAL:Web self-service
GOAL:Install Operating System, Firmwares, Drivers, SPP and Intelligent Provisioning in a ProLiant Server
Cause
CAUSE:Do It Yourself
CAUSE:Become Known
Answer/Solution
FIX:
Why Self Solve?
Self Solve or Web self-service (WSS), is used for customer self-service that is delivered specifically through a support site like HPE Support.  These service tasks can be performed by the customer at their own discretion when it is convenient.  Its also called Do It Yourself (DIY). Click here to visit HPE Support.

					

					
What is CSR?
Customer Self Repair (CSR) is the term used where customer will be able to replace the hardware parts himself without the help of a HPE Technician. Click here to read more on CSR.

					

					
What is SML?
Service Media Library (SML) contains removal and replacement videos or animations to provide instructions on how to repair your system. If available, the interactive part locator helps you identify system components.  Click here to visit SML page.

					

					
What is QuickSpecs?
QuickSpecs provide technical overviews and specifications for HPE hardware and software.  It provides information on hardware to hardware compatibility for a particular product.  Click here for QuickSpecs.

					

					
What is ProLiant Operating System Matrix?
ProLiant Operating System Matrix provides information on Operating System compatibility with ProLiant Servers.  Click here for HPE ProLiant Operating System Matrix.

					

					
How to create Raid, Install Operating System, Drivers and Software in ProLiant generation G7 and below?
HPE SmartStart CD (SSCD) can be used to boot, create raid, install supported operating system and drivers.  Click here for SSCD and Click here for SSCD Manuals.

HPE ProLiant Support Pack (PSP) to update drivers and ProLiant software for supported operating system and servers.  Click here for PSP Software and Click here for PSP Manuals.

HPE Service Pack for ProLiant may also be used in few supported servers, refer to server compatibility.  Click here for SPP Software and Click here for SPP Manuals.

					

					
How to create Raid, Install Operating System, Drivers and Software in ProLiant Gen8 and Gen9?
Use Intelligent Provisioning (IP) during Post.  Click here for IP and Click here for IP Manuals.
HPE Service Pack for ProLiant (SPP) to install drivers, software and firmware. Click here for SPP Software and Click here for SPP Manuals.


					

					
How to perform Diagnostics or Tests on ProLiant Server?
For G7 and below, use Insight Diagnostics. Click here for the user guide.
For Gen8 and Gen9, use Insight Diagnostics from IP (Page#13). Click here for the user guide.
For Windows operating system, use HPS Report. Click here for HPS Report.

How to find the Hard Disk Drive and DIMM Module spare part number from the available Option/Assembly/Model number?
• Click here for Hard Drive Model Number Matrix.
• Click here for SCSI Hard Drive Model Number Matrix.
• Click here for Memory Assembly to Spare Part Number Cross Reference.
• Click here for ProLiant Gen8 Servers Part Number Memory Matrix.
• Click here for ProLiant Gen9 Servers Part Number Memory Matrix.



Self Solve:
• Click here for QuickSpecs.
• Click here for PartSurfer Page.
• Click here for Drivers Download Page.
• Click here for Service Media Library.
• Click here for Warranty Status Check.
• Click here for Hewlett Packard Enterprise Information Library.



HPE ProLiant BL/DL/ML/SL Self Solve:
• Click here for ProLiant Useful Links.
• Click here for ProLiant G1 to G7 Troubleshooting Guide.
• Click here for ProLiant Gen8 Guide I: Troubleshooting.
• Click here for ProLiant Gen8 Guide II: Error Messages.
• Click here for ProLiant Gen9 Guide I: Troubleshooting.
• Click here for ProLiant Gen9 Guide II: Error Messages.
• Click here for Moonshot Systems Troubleshooting Guide.
• Click here for How to install Operating System, Firmwares, Drivers, SPP and Intelligent Provisioning in a ProLiant Server?
• Click here for BladeSystem c3000 Enclosure Resources.
• Click here for BladeSystem c7000 Enclosure Resources.
• Click here for Onboard Administrator Resources.
• Click here for Virtual Connect Resources.
• Click here for Virtual Connect Firmware.
• Click here for Virtual Connect Enterprise Manager Manuals.


					

					

				HPE MicroServer, IP and iLO Self Solve:
• Click here for MicroServer Manuals.
• Click here for MicroServer Gen8 Manuals.
• Click here for Intelligent Provisioning Manuals.
• Click here for iLO 2 Manuals.
• Click here for iLO 3 Manuals.
• Click here for iLO 4 Manuals.

					

					

					
HPE Community and Blogs:
• Click here for HPE Servers and Operating Systems Community.
• Click here for HPE Video Gallery.



If you were unable to perform Self-Solve with the above links, guides and manuals, you may contact HPE Support through available channels.
• Click here for HPE Support.


THIS ARTICLE APPLIES TO: HPE BladeSystem c3000 Enclosure, HPE BladeSystem c7000 Enclosure, HPE Insight Diagnostics Software, HPE Integrated Lights Out (iLO 2), HPE Integrated Lights Out (iLO 3), HPE Integrated Lights Out (iLO 4), HPE Intelligent Provisioning, HPE Onboard Administrator, HPE ProLiant BL20p G2 Server, HPE ProLiant BL20p G3 Server, HPE ProLiant BL20p G4 Server, HPE ProLiant BL20p Server, HPE ProLiant BL25p G2 Server, HPE ProLiant BL25p Server, HPE ProLiant BL260c G5 Server, HPE ProLiant BL280c G6 Server, HPE ProLiant BL2x220c G5 Server, HPE ProLiant BL2x220c G6 Server, HPE ProLiant BL2x220c G7 Server, HPE ProLiant BL30p Server, HPE ProLiant BL35p Server, HPE ProLiant BL420c Gen8 Server, HPE ProLiant BL45p G2 Server, HPE ProLiant BL460c G5 Server, HPE ProLiant BL460c G6 Server, HPE ProLiant BL460c G7 Server, HPE ProLiant BL460c Gen8 Server, HPE ProLiant BL460c Gen9 Server, HPE ProLiant BL460c Server, HPE ProLiant BL465c G5 Server, HPE ProLiant BL465c G6 Server, HPE ProLiant BL465c G7 Server, HPE ProLiant BL465c Gen8 Server, HPE ProLiant BL465c Server, HPE ProLiant BL480c Server, HPE ProLiant BL490c G6 Server, HPE ProLiant BL490c G7 Server, HPE ProLiant BL495c G5 Server, HPE ProLiant BL495c G6 Server, HPE ProLiant BL620c G7 Server, HPE ProLiant BL660c Gen8 Server, HPE ProLiant BL680c G5 Server, HPE ProLiant BL680c G7 Server, HPE ProLiant BL685c G5 Server, HPE ProLiant BL685c G6 Server, HPE ProLiant BL685c G7 Server, HPE ProLiant BL685c Server, HPE ProLiant DL120 G5 Server, HPE ProLiant DL120 G6 Server, HPE ProLiant DL120 G7 Server, HPE ProLiant DL120 Gen9 Server, HPE ProLiant DL140 G2 Server, HPE ProLiant DL140 G3 Server, HPE ProLiant DL145 G2 Server, HPE ProLiant DL145 G3 Server, HPE ProLiant DL160 G5 Server, HPE ProLiant DL160 G6 Server, HPE ProLiant DL160 Gen8 Server, HPE ProLiant DL160 Gen9 Server, HPE ProLiant DL160se G6 Server, HPE ProLiant DL165 G5 Server, HPE ProLiant DL165 G6 Server, HPE ProLiant DL165 G7 Server, HPE ProLiant DL170e G6 Server, HPE ProLiant DL170h G6 Server, HPE ProLiant DL180 G5 Server, HPE ProLiant DL180 G6 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL185 G5 Server, HPE ProLiant DL320 G2 Server, HPE ProLiant DL320 G3 Server, HPE ProLiant DL320 G4 Server, HPE ProLiant DL320 G5 Server, HPE ProLiant DL320 G6 Server, HPE ProLiant DL320e Gen8 Server, HPE ProLiant DL360 G2 Server, HPE ProLiant DL360 G3 Server, HPE ProLiant DL360 G4 Server, HPE ProLiant DL360 G5 Server, HPE ProLiant DL360 G6 Server, HPE ProLiant DL360 G7 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant DL360e Gen8 Server, HPE ProLiant DL360p Gen8 Server, HPE ProLiant DL365 G5 Server, HPE ProLiant DL370 G6 Server, HPE ProLiant DL380 G2 Server, HPE ProLiant DL380 G3 Server, HPE ProLiant DL380 G4 Server, HPE ProLiant DL380 G5 Server, HPE ProLiant DL380 G6 Server, HPE ProLiant DL380 G7 Server, HPE ProLiant DL380 Gen9 Server, HPE ProLiant DL380e Gen8 Server, HPE ProLiant DL380p Gen8 Server, HPE ProLiant DL385 G2 Server, HPE ProLiant DL385 G5 Server, HPE ProLiant DL385 G6 Server, HPE ProLiant DL385 G7 Server, HPE ProLiant DL385p Gen8 Server, HPE ProLiant DL388e Gen8 Server, HPE ProLiant DL388p Gen8 Server, HPE ProLiant DL560 Gen8 Server, HPE ProLiant DL580 G2 Server, HPE ProLiant DL580 G3 Server, HPE ProLiant DL580 G4 Server, HPE ProLiant DL580 G5 Server, HPE ProLiant DL580 G7 Server, HPE ProLiant DL580 Gen8 Server, HPE ProLiant DL585 G2 Server, HPE ProLiant DL585 G5 Server, HPE ProLiant DL585 G6 Server, HPE ProLiant DL585 G7 Server, HPE ProLiant DL60 Gen9 Server, HPE ProLiant DL760 G2 Server, HPE ProLiant DL785 G5 Server, HPE ProLiant DL785 G6 Server, HPE ProLiant DL80 Gen9 Server, HPE ProLiant DL980 G7 Server, HPE ProLiant MicroServer Gen8, HPE ProLiant ML110 G2 Server, HPE ProLiant ML110 G3 Server, HPE ProLiant ML110 G4 Server, HPE ProLiant ML110 G5 Server, HPE ProLiant ML110 G6 Server, HPE ProLiant ML110 G7 Server, HPE ProLiant ML115 G5 Server, HPE ProLiant ML150 G2 Server, HPE ProLiant ML150 G3 Server, HPE ProLiant ML150 G5 Server, HPE ProLiant ML150 G6 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant ML310 G2 Server, HPE ProLiant ML310 G3 Server, HPE ProLiant ML310 G4 Server, HPE ProLiant ML310 G5 Server, HPE ProLiant ML310e Gen8 Server, HPE ProLiant ML330 G2 Server, HPE ProLiant ML330 G3 Server, HPE ProLiant ML330 G6 Server, HPE ProLiant ML350 G2 Server, HPE ProLiant ML350 G3 Server, HPE ProLiant ML350 G4 Server, HPE ProLiant ML350 G5 Server, HPE ProLiant ML350 G6 Server, HPE ProLiant ML350 Gen9 Server, HPE ProLiant ML350e Gen8 Server, HPE ProLiant ML350p Gen8 Server, HPE ProLiant ML370 G2 Server, HPE ProLiant ML370 G3 Server, HPE ProLiant ML370 G4 Server, HPE ProLiant ML370 G5 Server, HPE ProLiant ML370 G6 Server, HPE ProLiant ML530 G2 Server, HPE ProLiant ML570 G2 Server, HPE ProLiant ML570 G3 Server, HPE ProLiant ML570 G4 Server, HPE ProLiant SL160s G6 Server, HPE ProLiant SL160z G6 Server, HPE ProLiant SL165s G7 Server, HPE ProLiant SL165z G6 Server, HPE ProLiant SL165z G7 Server, HPE ProLiant SL170s G6 Server, HPE ProLiant SL170z G6 Server, HPE ProLiant SL210t Gen8 Server, HPE ProLiant SL230s Gen8 Server, HPE ProLiant SL250s Gen8 Server, HPE ProLiant SL270s Gen8 Server, HPE ProLiant SL2x170z G6 Server, HPE ProLiant SL335s G7 Server, HPE ProLiant SL390s G7 Server, HPE ProLiant SL4540 Gen8 Server,HPE ProLiant SL4545 G7 Server, HPE ProLiant Support Pack, HPE Service Pack for ProLiant, HPE SmartDrive, HPE SmartStart Software, HPE System Management Homepage Software, HPE Virtual Connect Enterprise Manager Software, HPE Virtual Connect FlexFabric, HPE Virtual Connect Module and All other ProLiant Family of Products.

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