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Microsoft Exchange Server 2010 - Unable to Add New Mailboxes Using the Exchange Management Console

Title: Microsoft Exchange Server 2010 - Unable to Add New Mailboxes Using the Exchange Management Console
Object Name: mmr_kc-0122973
Document Type: Support Information
Original owner: KCS - Microsoft Messaging
Disclosure level: Public
Version state: final
Environment
FACT:HP E5000 Messaging System for Microsoft Exchange
Questions/Symptoms
GOAL:
SYMPTOM:Active directory operation failed
SYMPTOM:Global catalog verification failed
SYMPTOM:000020E1: SvcErr: DSID-03200C14, problem 5002
Cause
CAUSE:After an upgrade of the Domain Controllers and Global Catalog Server, the Exchange Management Console (EMC) generates the following error when attempting to create new mailboxes:

Active Directory operation failed on server. This error could have been caused by user input or by the Active Directory server being unavailable. Please retry at a later time. Additional information: Additional information: The global catalog verification failed. The global catalog is not available or does not support the operation. Some part of the directory is currently not available.Active directory response: 000020E1: SvcErr: DSID-03200C14, problem 5002 (UNAVAILABLE), data 0.

Although, creating mailboxes using the EMC fails, you can still successfully create mailboxes using the Exchange Management Shell. 
Answer/Solution
FIX:To resolve the issue do the following:

1. Close the Exchange Management Console. 
2. Navigate to: C:\Users\administrator.mc-mc\AppData\Roaming\Microsoft\MMC
3. Locate a file called: Exchange Management Console --- Delete it.
4. Reopen the Exchange Management Console.

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