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Advisory: HPE Networking - HPE OfficeConnect 1950 and HPE FlexNetwork 5130 BootWare Failure to Find Startup Image Files

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c05366090

Version: 2

Advisory: (Revision) HPE Networking - HPE OfficeConnect 1950 and HPE FlexNetwork 5130 BootWare Failure to Find Startup Image Files
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-01-09

Last Updated: 2017-09-12


DESCRIPTION

Document Version
Release Date
Detail
2
09/12/2017
Updated the advisory's Description, Scope and Resolution with more detail.
1
01/09/2017
Original Document Release.

Certain models of the HPE OfficeConnect 1950 and HPE FlexNetwork 5130 EI switches manufactured between April 2015 and April 2016 may experience boot up issues caused by corrupted startup image files. When this occurs, the switch will either fail to start or enter into basic boot level CLI (Command Line Interface) prompt.

The 4-bit and 8-bit NAND flash memory were introduced during 2015 to replace the original 1-bit flash. It has recently been discovered, when read errors occur on the multi-bit flash, there is a low probability that the ECC feature will not function properly in recovering the error. As a result, the symptoms boot up issues described above may be experienced. Note this issue only occurs when both of the following conditions below are met:

1. Error is detected during read operation
2. ECC fails to correct the bit error

Below are examples of possible symptoms during the bootup process.

1. Invalid system image file.

********************************************************************************
*
* HP 5130-48G-2SFP+-2XGT EI Switch BOOTROM, Version 112
*
********************************************************************************
Copyright (c) 2010-2014 Hewlett-Packard Development Company, L.P.

Creation Date : Sep 10 2014, 17:28:17
CPU Clock Speed : 1000MHz
Memory Size : 1024MB
Flash Size : 512MB
CPLD Version : 001
PCB Version : Ver.D
Mac Address : 5c8a3868f707

Press Ctrl+B to access EXTENDED BOOT MENU...0 Loading the main image files...
Loading file flash:/5130ei-cmw710-system-r3108p01.bin...........................
................................Done.
Image file flash:/5130ei-cmw710-system-r3108p01.bin is invalid!
Loading the backup image files...
The image does not exist!
Loading images fails.
Loading the main boot and system image files...
Loading file flash:/5130ei-cmw710-system-r3108p01.bin...........................
................................Done.
Image file flash:/5130ei-cmw710-system-r3108p01.bin is invalid!
Loading the backup boot and system image files...
The image does not exist!
Loading images fails.
Loading the main boot image...
Loading file flash:/5130ei-cmw710-boot-r3108p01.bin...........Done.
Image file flash:/5130ei-cmw710-boot-r3108p01.bin is self-decompressing.........
................................................................................
................................................................................
................................................................................
................................................................................
................................................................................
................................................................................
................................................................................
................................................................................
................................................................................
................................................................................
........................Done.
System is starting...
<boot>

2. Failure to find the startup image files:

Starting......

Press Ctrl+D to access BASIC BOOT MENU

******************************************************************************
*
* H3C S5130-52TP-PWR-EI BOOTROM, Version 144
*
******************************************************************************

Copyright (c) 2004-2016 Hangzhou H3C Technologies Co., Ltd.

Creation Date : Mar 23 2016, 11:45:34
CPU Clock Speed : 1000MHz
Memory Size : 1024MB
Flash Size : 512MB
CPLD Version : 001
PCB Version : Ver.C
Mac Address : 3897d634303c

PEX mode is disabled.

Image program does not exist.

Password recovery capability is enabled.

3. BootWare menu fails to display any files in the flash memory:

EXTENDED BOOT MENU

1. Download image to flash
2. Select image to boot
3. Display all files in flash
4. Delete file from flash
5. Restore to factory default configuration
6. Enter BootRom upgrade menu
7. Skip current system configuration
8. Set switch startup mode
0. Reboot

Ctrl+Z: Access EXTENDED ASSISTANT MENU
Ctrl+F: Format file system
Ctrl+P: Change authentication for console login
Ctrl+R: Download image to SDRAM and run
Ctrl+Y: Change Work Mode
Ctrl+C: Display Copyright

Enter your choice(0-8): 3

Display all file(s) in flash:
Display file failed!

SCOPE

CODE AFFECTED

All Software releases prior to and including R3115P06.

The table below shows the models of the HPE OfficeConnect 1950 and HPE FlexNetwork 5130 EI switches potentially impacted by this issue:

Product Number
Product Name
JG960A
HPE OfficeConnect 1950 24G 2SFP+ 2XGT Switch
JG961A
HPE OfficeConnect 1950 48G 2SFP+ 2XGT Switch
JG962A
HPE OfficeConnect 1950 24G 2SFP+ 2XGT PoE+(370W) Switch
JG963A
HPE OfficeConnect 1950 48G 2SFP+ 2XGT PoE+(370W) Switch
JG938A
HPE FlexNetwork 5130 24G 2SFP+ 2XGT EI Switch
JG939A
HPE FlexNetwork 5130 48G 2SFP+ 2XGT EI Switch
JG940A
HPE FlexNetwork 5130 24G PoE+ 2SFP+ 2XGT (370W) EI Switch
JG941A
HPE FlexNetwork 5130 48G PoE+ 2SFP+ 2XGT (370W) EI Switch

Only units manufactured between April 2015 and April 2016 are affected.

To identify the manufacturing date of a switch, use the display device manuinfo command. Below is a sample output of the command:

[HPE]display device manuinfo
DEVICE_NAME : 1950 24G 2SFP+ 2XGT JG960A
DEVICE_SERIAL_NUMBER : CN59GQ109B
MAC_ADDRESS : 3897-D699-202B
MANUFACTURING_DATE : 2015-09-18
VENDOR_NAME : HPE

NOTE: Any switch models not listed in the table above are unaffected by this issue.

RESOLUTION

Perform the following steps to resolve this issue:

  1. Backup the current configuration.
  2. Upgrade the BootWare version to 500. (This version is used temporarily to repair and format the flash memory.)
  3. Upgrade the software version to R3115P07 or later. (During the software upgrade, the BootWare is automatically restored to the matching version for the software, which is BootWare 146 for R3115P07.)

Important Note:

  • During the upgrade of BootWare version to 500, the flash memory will be repaired and formatted. This step takes about 35 minutes. Plan and allow enough downtime to minimize service interruption.
  • After the flash memory is repaired, it is automatically formatted. Backup the configuration and data before the upgrade to avoid data loss.
  • The BootWare file named S5130EI-BTM-500.btw can be obtained by contacting HPE Technical Support; it is used in step 2 above.
  • For the switch models listed in the SCOPE section, the software cannot be downgraded to earlier versions after it is upgraded to R3115P07 or later version.
  • If step 1 is performed on switch models NOT listed in the SCOPE section, the flash memory will NOT be repaired, and startup process will continue without formatting of the flash memory.

The example below shows the procedure for a 5130 EI switch; the steps are similar for 1950 switches to use as a guide.

1. Before the upgrade, backup the current configuration.

<HP>save
The current configuration will be written to the device. Are you sure? [Y/N]:y
Please input the file name(*.cfg)[flash:/startup.cfg]
(To leave the existing filename unchanged, press the enter key):
Validating file. Please wait…..........
The current configuration is saved to the active main board successfully.
Configuration is saved to device successfully.
<HP>
<HP>ftp 192.168.1.100
Trying 192.168.1.100 ...
Press CTRL+K to abort
Connected to 192.168.1.100.
220 WFTPD 2.0 service (by Texas Imperial Software) ready for new user
User(192.168.1.100:(none)):xw
331 Give me your password, please
Password:
230 Logged in successfully
[ftp]bin
200 Type is Image (Binary)
[ftp]put startup.cfg
227 Entering Passive Mode (192,168,1,100,6,242)
125 Data connection already open; Transfer starting.
226 Transfer complete.
FTP: 7914 byte(s) sent in 0.100 second(s), 79.00Kbyte(s)/sec.
[ftp]bye
221 Windows FTP Server (WFTPD, by Texas Imperial Software) says goodbye
<HP>

2. Upgrade the Bootware version to 500.

# Press Ctrl+B after the "Press Ctrl+B to access EXTENDED BOOT MENU..." prompt message appears.

Starting......
Press Ctrl+B to access EXTENDED BOOT MENU...0
Password recovery capability is enabled.
EXTENDED BOOT MENU 1. Download image to flash
2. Select image to boot
3. Display all files in flash
4. Delete file from flash
5. Restore to factory default configuration
6. Enter BootRom upgrade menu 7. Skip current system configuration 8. Set switch startup mode
0. Reboot
Ctrl+Z: Access EXTENDED ASSISTANT MENU
Ctrl+F: Format file system
Ctrl+P: Change authentication for console login
Ctrl+R: Download image to SDRAM and run
Ctrl+Y: Change Work Mode
Ctrl+C: Display Copyright

Enter your choice(0-8):6

# Enter 6 to upgrade the BootWare image.

1. Update full BootRom
2. Update extended BootRom
3. Update basic BootRom
0. Return to boot menu
Enter your choice(0-3):1

# Enter 1 to upgrade the entire BootWare image.

1. Set TFTP protocol parameters
2. Set FTP protocol parameters
3. Set XMODEM protocol parameters
0. Return to boot menu
Enter your choice(0-3):1

# Enter 1 or 2 to set TFTP or FTP parameters. Enter the name of the BootWare file for upgrade in this step.

Load File Name :5130EI.ipe
:S5130EI-BTM-500.btw //Enter the name of the BootWare file for upgrade.
Server IP Address :192.168.1.100
Local IP Address :192.168.1.1
Subnet Mask :255.0.0.0
Gateway IP Address :192.168.1.254

Loading................Done.
Will you Update Basic BootRom? (Y/N):Y
Updating Basic BootRom..........................................................
..................................Done.
Updating extended BootRom? (Y/N):Y
Updating extended BootRom.......................................................
..................................Done.
Updating extended BootRom? (Y/N):Y
Updating extended BootRom....................................................... ..................................Done.
1. Update full BootRom
2. Update extended BootRom
3. Update basic BootRom
0. Return to boot menu

Enter your choice(0-3):0

# Enter 0 to return to the extended BootWare menu.

EXTENDED BOOT MENU

1. Download image to flash
2. Select image to boot
3. Display all files in flash
4. Delete file from flash
5. Restore to factory default configuration
6. Enter BootRom upgrade menu
7. Skip current system configuration
8. Set switch startup mode
0. Reboot
Ctrl+Z: Access EXTENDED ASSISTANT MENU
Ctrl+F: Format file system
Ctrl+P: Change authentication for console login
Ctrl+R: Download image to SDRAM and run
Ctrl+Y: Change Work Mode
Ctrl+C: Display Copyright

Enter your choice(0-8):0

# Enter 0 to reboot the switch. Press Ctrl+S when you see "Starting…" to detect and repair the flash memory. After the flash memory is repaired, it is automatically formatted.

Starting......
Press Ctrl+D to access BASIC BOOT MENU
********************************************************************************
*
* HPE 1950-48G-2SFP+-2XGT-PoE+, Version 500
*
********************************************************************************
Copyright (c) 2010-2017 Hewlett Packard Enterprise Development LP Creation Date : Feb 21 2017, 10:56:07
CPU Clock Speed : 1000MHz
Memory Size : 1024MB
Flash Size : 512MB
CPLD Version : 001
PCB Version : Ver.D
Mac Address : 3897d633e646

PEX mode is disabled.

Test and Mark begin(This operation will take a long time,please wait).

NandFlash repair successful!

Formatting flash................................................................
.....................................................................
.....................................................................
.....................................................................
.....................................................................
.....................................................................
................................................................Done.

If you are upgrading the BootWare of a switch that is not an affected product, BootWare 500 prompts that the repair is not necessary, and then continues with the startup process without formatting the flash memory.

Starting......
Press Ctrl+D to access BASIC BOOT MENU


********************************************************************************
*
* HPE 1950-48G-2SFP+-2XGT-PoE+, Version 500
*
********************************************************************************
Copyright (c) 2010-2017 Hewlett Packard Enterprise Development LP

Creation Date : Feb 21 2017, 10:56:07
CPU Clock Speed : 400MHz
Memory Size : 1024MB
Flash Size : 512MB
CPLD Version : 001
PCB Version : Ver.D
Mac Address : 00e0fc005100

This nandflash is not suggested to do this!

Press Ctrl+B to access EXTENDED BOOT MENU...0

Loading the main image files...

3. Upgrade the software version to R3115P07 or later.

EXTENDED BOOT MENU

1. Download image to flash
2. Select image to boot
3. Display all files in flash
4. Delete file from flash
5. Restore to factory default configuration
6. Enter BootRom upgrade menu
7. Skip current system configuration
8. Set switch startup mode
0. Reboot
Ctrl+Z: Access EXTENDED ASSISTANT MENU
Ctrl+F: Format file system
Ctrl+P: Change authentication for console login
Ctrl+R: Download image to SDRAM and run
Ctrl+C: Display Copyright

Enter your choice(0-8): 1

# Enter 1 to download startup image to flash to upgrade the software version.

1. Set TFTP protocol parameters

2. Set FTP protocol parameters

3. Set XMODEM protocol parameters

0. Return to boot menu

Enter your choice(0-3): 2

# Enter 1 or 2 to set TFTP or FTP parameters. Enter the name of the startup image file for the upgrade in this step.

Load File Name :5130EI-CMW710-R3113P05.ipe
:5130EI-CMW710-R3115P07.ipe //Input the file name of the image file
Server IP Address :192.168.1.100
Local IP Address :192.168.1.1
Subnet Mask :255.0.0.0
Gateway IP Address :192.168.1.254
Are you sure to download file to flash? Yes or No (Y/N):Y
Loading.........................................................................
................................................................................
................................................................................
................................................................................
................................................................................
................................................................................
.................Done.
Please input the file attribute (Main/Backup/None) m
Image file 5130ei-cmw710-system-r3115p07.bin is self-decompressing...
Free space: 535689216 bytes
Writing flash...................................................................
................................................................................
.................................Done.
Image file 5130ei-cmw710-boot-r3115p07.bin is self-decompressing...
Free space: 474087424 bytes
Writing flash..............................Done.

EXTENDED BOOT MENU

1. Download image to flash
2. Select image to boot
3. Display all files in flash
4. Delete file from flash
5. Restore to factory default configuration
6. Enter BootRom upgrade menu
7. Skip current system configuration
8. Set switch startup mode
0. Reboot
Ctrl+Z: Access EXTENDED ASSISTANT MENU
Ctrl+F: Format file system
Ctrl+P: Change authentication for console login
Ctrl+R: Download image to SDRAM and run
Ctrl+C: Display Copyright

Enter your choice(0-8): 0 //Reboot the switch

The switch will now bootup into version R3115P07.

The software is available for download from the HPE My Networking portal and the following URLs link to the specific web download pages:

For FlexNet 5130 EI switch series:

https://h10145.www1.hpe.com/downloads/SoftwareReleases.aspx?ProductNumber=JG938A

https://h10145.www1.hpe.com/downloads/SoftwareReleases.aspx?ProductNumber=JG939A

https://h10145.www1.hpe.com/downloads/SoftwareReleases.aspx?ProductNumber=JG940A

https://h10145.www1.hpe.com/downloads/SoftwareReleases.aspx?ProductNumber=JG941A

For OfficeConnect 1950 switch series:

https://h10145.www1.hpe.com/downloads/SoftwareReleases.aspx?ProductNumber=JG960A

https://h10145.www1.hpe.com/downloads/SoftwareReleases.aspx?ProductNumber=JG961A

https://h10145.www1.hpe.com/downloads/SoftwareReleases.aspx?ProductNumber=JG962A

https://h10145.www1.hpe.com/downloads/SoftwareReleases.aspx?ProductNumber=JG963A




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Hardware Platforms Affected: HPE FlexNetwork 5130 24G 2SFP+ 2XGT EI Switch, HPE FlexNetwork 5130 48G 2SFP+ 2XGT EI Switch, HPE FlexNetwork 5130 24G POE+ 2SFP+ 2XGT (370W) EI Switch, HPE FlexNetwork 5130 48G POE+ 2SFP+ 2XGT (370W) EI Switch, HPE OfficeConnect 1950 24G 2SFP+ 2XGT Switch, HPE OfficeConnect 1950 48G 2SFP+ 2XGT Switch, HPE OfficeConnect 1950 24G 2SFP+ 2XGT PoE+ Switch, HPE OfficeConnect 1950 48G 2SFP+ 2XGT PoE+ Switch
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA05366090
©Copyright 2018 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Legal Disclaimer: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

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Document title: Advisory: HPE Networking - HPE OfficeConnect 1950 and HPE FlexNetwork 5130 BootWare Failure to Find Startup Image Files
Document ID: emr_na-c05366090-2
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