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Advisory: (Revision) HPE Smart Storage Battery (SSB) - Smart Array Gen9 Controllers May Indicate a Cache Module Failure

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c05302924

Version: 2

Advisory: (Revision) HPE Smart Storage Battery (SSB) - Smart Array Gen9 Controllers May Indicate a Cache Module Failure
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2018-06-28

Last Updated: 2018-06-29


DESCRIPTION

Document Version
Release Date
Details
2
06/28/2018
Resolution updated, issue fixed in Smart Array firmware version 6.60.
1
10/07/2016
Original Document Release.

In some instances, on HPE Proliant Gen9 servers that use HPE Smart Array Gen9 Controllers with Smart Storage Battery (SSB) backup for the Smart Array Cache Module, a failure of the SSB may result in indications that the smart array cache is permanently disabled if the Smart Array firmware version is older than 6.60. This can result in an incorrect component being replaced. In addition, the SSB status may be displayed as "OK" even when it has failed.

A failed SSB will result in the smart array write cache being disabled. This will not prevent the system from operating, but it will operate at a reduced performance level. This issue will be indicated by the following symptoms:

  • The system health LED will blink amber, indicating the server is in a degraded condition.
  • The Integrated Lights-Out (iLO) utilities (web page and CLI) will show the smart array cache module status as "failed" and the SSB status as "OK."
  • The HP Smart Storage Administrator (HPSSA) and HP Smart Storage Administrator CLI (HP SSACLI) will show the status of the smart array cache as "permanently disabled."

SCOPE

Any of the following HPE Smart Array Gen9 Controllers running with firmware version 6.30 (or earlier):

  • HPE Smart Array P240nr Controller
  • HPE Smart Array P244br Controller
  • HPE Smart Array P246br Controller
  • HPE Smart Array P440ar Controller
  • HPE Smart Array P542D Controller
  • HPE Smart Array P741m Controller
  • HPE Smart Array P840ar Controller

RESOLUTION

To resolve this issue, update the Smart Array Firmware to version 6.60, which has been modified to indicate that the smart array cache is "temporarily" disabled if the Smart Storage Battery fails. Follow the steps below to obtain the latest Smart Array firmware:

1. Click the following link: https://support.hpe.com/hpesc/public/home

2.Enter a product name (e.g., "P840ar Controller") in the text search field and wait for a list of products to populate. From the products displayed, identify the desired product and click on the Drivers & software icon to the right of the product.

3.From the Drivers & software dropdown menus on the left side of the page:

-Select the Software Type - (Firmware)
-Select the Software Sub Type - (Storage Controller)

4. Select the latest release of RECOMMENDED * Supplemental Update / Online ROM Flash Component - Smart Array Version 6.60 (or later). Note: To ensure the latest version will be downloaded, click on the Revision History tab to check if a new version of the firmware/driver is available.

5. Click Download.

The excerpt below from HPE SSA illustrates how the Smart Array cache status will be displayed if a Smart Storage Battery fails with Smart Array firmware version 6.60 (or later):

Perform the actions stated in this Resolution to determine if the SSB is faulty. As demonstrated above, a failed SSB may be indicated as a "cable error" when reported by the cache module. If the SSB is faulty, replace the part.

NOTE: If the status for the items indicated does not match what is shown in this advisory, but a failure of the cache module or SSB is occurring, then troubleshoot or parts replacements should occur per normal methods.

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .


Hardware Platforms Affected: HPE Smart Array P240nr Controller, HPE Smart Array P542D Controller, HPE Smart Array P244br Controller, HPE Smart Array P246br Controller, HPE Smart Array P741m Controller
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK1343
©Copyright 2018 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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Document title: Advisory: (Revision) HPE Smart Storage Battery (SSB) - Smart Array Gen9 Controllers May Indicate a Cache Module Failure
Document ID: emr_na-c05302924-3
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