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Advisory: HPE ProLiant BL460c Gen9 Server Blade or HPE ProLiant WS460c Gen9 Graphics Server Blade - Server Blade with HP FlexFabric 20Gb 2-Port 650FLB Adapter May Experience a Red Screen of Death (RSOD) During Server Boot

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c05190479

Version: REQUIRED FIELD INADVERTENTLY LEFT BLANK

Advisory: HPE ProLiant BL460c Gen9 Server Blade or HPE ProLiant WS460c Gen9 Graphics Server Blade - Server Blade with HP FlexFabric 20Gb 2-Port 650FLB Adapter May Experience a Red Screen of Death (RSOD) During Server Boot
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2016-06-29

Last Updated: 2016-06-29


DESCRIPTION

An HPE ProLiant BL460c Gen9 server blade or an HPE ProLiant WS460c Gen9 Graphics server blade running System ROM Version 2.00 and configured with an HP FlexFabric 20Gb 2-port 650FLB Adapter may stop responding during the Power-On Self-Test (POST) with a Red Screen of Death (RSOD). This has been observed under the following conditions:

  • An HPE ProLiant BL460c Gen9 Server Blade or an HPE ProLiant WS460c Gen9 Graphics Server Blade is running System ROM Version 2.00.
  • The server is configured with an HP FlexFabric 20Gb 2-port 650FLB adapter with firmware Version 10.7.110.31/34.
  • LUNs are presented.
  • The Fibre Channel/FCoE Scan Policy is set to "Scan All Targets" in the ROM-Based Setup Utility (RBSU) Storage Options setting as follows:

During POST, the server will RSOD as follows:

SCOPE

Any HPE ProLiant BL460c Gen9 server blade or HPE ProLiant WS460c Gen9 Graphics server blade.

Although this has been observed on the HPE ProLiant BL460c Gen9 server blade and HPE ProLiant WS460c Gen9 Graphics server blade configured with an HP FlexFabric 20Gb 2-port 650FLB adapter, this can occur on any HPE ProLiant Gen9-series server configured with any Fibre Channel adapter.

RESOLUTION

This is targeted to be resolved in a future version of the System ROM. This advisory will be updated when additional information is available.

As a workaround, set Fibre Channel/FCoE Scan Policy to "Scan Configured Targets Only" as follows:




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .

To search for additional advisories related to Fibre Channel controllers, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +Fibre Channel controllers


Hardware Platforms Affected: HPE ProLiant BL460c Gen9 Server Blade, HPE FlexFabric 20Gb 2-port 650FLB Adapter, HPE ProLiant WS460c Gen9 Graphics Server Blade
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA05190479
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Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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Document title: Advisory: HPE ProLiant BL460c Gen9 Server Blade or HPE ProLiant WS460c Gen9 Graphics Server Blade - Server Blade with HP FlexFabric 20Gb 2-Port 650FLB Adapter May Experience a Red Screen of Death (RSOD) During Server Boot
Document ID: emr_na-c05190479-1
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