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Advisory: HPE Smart Array Controllers - VMware ESXi Storage Support Configuration With HPE Smart Array Controllers

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c05178933

Version: 3

Advisory: (Revision) HPE Smart Array Controllers - VMware ESXi Storage Support Configuration With HPE Smart Array Controllers
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2016-06-17

Last Updated: 2017-09-19


DESCRIPTION

Document Version
Release Date
Details
3
09/18/2017
VMware ESXi 6.5 is not affected.
2
09/08/2017
VMware ESXi 6.5 is also affected.
1
07/17/2016
Original Document Release.

On any HPE ProLiant server running VMware vSphere ESXi 5.5 or VMware vSphere ESXi 6.0 , and configured with any of the Smart Array controllers listed in the Scope section below, the supported drive count is as follows:

  • RAID Mode: drive limit is ~ 60 drives
  • HBA Mode: driver limit is ~ 20 drives

Note: If using dual domain mode in the storage configuration, then the HBA mode limitations are as follows:

  • HBA Mode: drive limit is ~ 10 drives

If an unsupported Storage configuration that exceeds the limits is used, any of the following may occur:

  • Timeout errors when working with VMware vSphere client:

‘vSphere client could not connect…’

  • Python errors when trying to open the OS CLI shell: ‘python: res_query … failed’

  • Host issues when using esxcli commands such as ‘Connection Failures’


These issues occur because the VMware lsu-hp-hpsa-plugin does not correctly close out processes of the HPE hpssacli component when the ‘get drive’ command fails. This happens only when the storage configurations are higher than what the VMware plugin supports.

SCOPE

Any HPE ProLiant server running VMware vSphere ESXi 5.5 or VMware vSphere ESXi 6.0, and configured with any of the following Smart Array controllers:

  • HP H240 12Gb 2-ports Int Smart Host Bus Adapter
  • HP H240ar 12Gb 2-ports Int Smart Host Bus Adapter
  • HP H241 12Gb 2-ports Ext Smart Host Bus Adapter
  • HP H244br 12Gb 2-ports Int Smart Host Bus Adapter
  • HP Smart Array P244br/1GB FBWC 12Gb 2-ports Int SAS Controller
  • HP Smart Array P246br/1GB FBWC 12Gb 4-ports Int SAS Controller
  • HP Smart Array P440/4GB FBWC 12Gb 1-port Int SAS Controller
  • HP Smart Array P440ar/2GB FBWC 12Gb 1-port Int SAS Controller
  • HP Smart Array P441/4GB FBWC 12Gb 2-ports Ext SAS Controller
  • HP Smart Array P840/4GB FBWC 12Gb 2-ports Int SAS Controller
  • HP Smart Array P841/4GB FBWC 12Gb 4-ports Ext SAS Controller
  • HPE H240nr 12Gb 1-port Internal Smart Host Bus Adapter
  • HPE Smart Array P240nr/1GB FBWC 12Gb 1-port Internal SAS Controller
  • HPE Smart Array P542D/2GB Controller for ProLiant XL270d Gen9 Server
  • HPE Smart Array P741m/2GB FBWC 12Gb 4-ports Ext Mezzanine SAS Controller
  • HPE Smart Array P840ar/2GB FBWC 12Gb 2-port Internal SAS Controller

RESOLUTION

Enhanced drive support with VMware ESXi Custom Images is planned for future support. Once enhanced support is available, this advisory will be updated.

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .


Hardware Platforms Affected: HPE Smart Array P240nr/1GB FBWC 12Gb 1-port Internal SAS Controller, HPE H240nr 12Gb 1-port Internal Smart Host Bus Adapter, HPE Smart Array P840ar/2GB FBWC 12Gb 2-port Internal SAS Controller, HPE Smart Array P542D/2GB Controller for ProLiant XL270d Gen9 Server, HPE Smart Array P440/4GB FBWC 12Gb 1-port Int SAS Controller, HPE Smart Array P440ar/2GB FBWC 12Gb 2-port Int SAS Controller, HPE Smart Array P441/4GB FBWC 12Gb 2-ports Ext SAS Controller, HPE Smart Array P840/4GB FBWC 12Gb 2-ports Int SAS Controller, HPE H240 12Gb 2-ports Int Smart Host Bus Adapter, HPE H240ar 12Gb 2-ports Int Smart Host Bus Adapter, HPE H241 12Gb 2-ports Ext Smart Host Bus Adapter, HPE H244br 12Gb 2-ports Int Smart Host Bus Adapter, HPE Smart Array P741m/2GB FBWC 12Gb 4-ports Ext Mezzanine SAS Controller, HPE Smart Array P841/4GB FBWC 12Gb 4-ports Ext SAS Controller
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA05178933
©Copyright 2018 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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Document title: Advisory: HPE Smart Array Controllers - VMware ESXi Storage Support Configuration With HPE Smart Array Controllers
Document ID: emr_na-c05178933-3
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