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HPSBGN03618 rev.1 - HPE Service Manager remote Denial of Service (DoS), Disclosure of Information, Unauthorized Read Access to Files, Server Side Request Forgery


Document ID: c05167176

Version: 1

HPSBGN03618 rev.1 - HPE Service Manager remote Denial of Service (DoS), Disclosure of Information, Unauthorized Read Access to Files, Server Side Request Forgery
NOTICE: The information in this Security Bulletin should be acted upon as soon as possible.

Release Date: 2016-06-08

Last Updated: 2016-06-08

Potential Security Impact: Remote Denial of Service (DoS), Disclosure of Sensitive Information, Unauthorized Read Access to Files, Server-Side Request Forgery (SSRF)

Source: Hewlett Packard Enterprise, HPE Product Security Response Team


Potential vulnerabilities have been identified in HPE Service Manager. These vulnerabilities could be remotely exploited to allow disclosure of information, unauthorized read access to files and server side request forgery.

  • CVE-2016-4371
  • PSRT110006

SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.

HP Service Manager Software 9.30, 9.31, 9.32, 9.33, 9.34, 9.35, 9.40, 9.41 Server, Web Client, Windows Client, Service Request Catalog, Mobility


CVSS 2.0 Base Metrics
Base Vector
Base Score
Information on CVSS is documented in HP Customer Notice: HPSN-2008-002

Acknowledgement: The Hewlett-Packard Company thanks Markus Wulftange of Code White GmbH for reporting this vulnerability to


HPE has made the following mitigation information available to resolve the vulnerability for the impacted versions of HPE Service Manager:

For versions 9.30, 9.31, 9.32, 9.33, 9.34: Upgrade to SM 9.35.P4 (recommended) or SM 9.34.P5

For version 9.35: Upgrade to SM 9.35.P4

For versions 9.40, 9.41: Upgrade to SM 9.41.P3

Version:1 (rev.1) - 8 June 2016 Initial release

Third Party Security Patches: Third party security patches that are to be installed on systems running Hewlett Packard Enterprise (HPE) software products should be applied in accordance with the customer's patch management policy.

Support: For issues about implementing the recommendations of this Security Bulletin, contact normal HPE Services support channel. For other issues about the content of this Security Bulletin, send e-mail to

Report: To report a potential security vulnerability with any HPE supported product, send Email to:

Subscribe: To initiate a subscription to receive future HPE Security Bulletin alerts via Email:

Security Bulletin Archive: A list of recently released Security Bulletins is available here:

Software Product Category: The Software Product Category is represented in the title by the two characters following HPSB.

3C = 3COM
3P = 3rd Party Software
GN = HP General Software
HF = HP Hardware and Firmware
MU = Multi-Platform Software
NS = NonStop Servers
OV = OpenVMS
PV = ProCurve
ST = Storage Software

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Document title: HPSBGN03618 rev.1 - HPE Service Manager remote Denial of Service (DoS), Disclosure of Information, Unauthorized Read Access to Files, Server Side Request Forgery
Document ID: emr_na-c05167176-1
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