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HPSBGN03618 rev.1 - HPE Service Manager remote Denial of Service (DoS), Disclosure of Information, Unauthorized Read Access to Files, Server Side Request Forgery

SUPPORT COMMUNICATION - SECURITY BULLETIN

Document ID: c05167176

Version: 1

HPSBGN03618 rev.1 - HPE Service Manager remote Denial of Service (DoS), Disclosure of Information, Unauthorized Read Access to Files, Server Side Request Forgery
NOTICE: The information in this Security Bulletin should be acted upon as soon as possible.

Release Date: 2016-06-08

Last Updated: 2016-06-08


Potential Security Impact: Remote Denial of Service (DoS), Disclosure of Sensitive Information, Unauthorized Read Access to Files, Server-Side Request Forgery (SSRF)

Source: Hewlett Packard Enterprise, HPE Product Security Response Team

VULNERABILITY SUMMARY

Potential vulnerabilities have been identified in HPE Service Manager. These vulnerabilities could be remotely exploited to allow disclosure of information, unauthorized read access to files and server side request forgery.

References:
  • CVE-2016-4371
  • PSRT110006

SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.

HP Service Manager Software 9.30, 9.31, 9.32, 9.33, 9.34, 9.35, 9.40, 9.41 Server, Web Client, Windows Client, Service Request Catalog, Mobility

BACKGROUND

CVSS 2.0 Base Metrics
Reference
Base Vector
Base Score
CVE-2016-4371
(AV:N/AC:M/Au:S/C:P/I:P/A:N)
4.9
Information on CVSS is documented in HP Customer Notice: HPSN-2008-002

Acknowledgement: The Hewlett-Packard Company thanks Markus Wulftange of Code White GmbH for reporting this vulnerability to security-alert@hpe.com.

RESOLUTION

HPE has made the following mitigation information available to resolve the vulnerability for the impacted versions of HPE Service Manager:

For versions 9.30, 9.31, 9.32, 9.33, 9.34: Upgrade to SM 9.35.P4 (recommended) or SM 9.34.P5

For version 9.35: Upgrade to SM 9.35.P4

For versions 9.40, 9.41: Upgrade to SM 9.41.P3

HISTORY
Version:1 (rev.1) - 8 June 2016 Initial release

Third Party Security Patches: Third party security patches that are to be installed on systems running Hewlett Packard Enterprise (HPE) software products should be applied in accordance with the customer's patch management policy.

Support: For issues about implementing the recommendations of this Security Bulletin, contact normal HPE Services support channel. For other issues about the content of this Security Bulletin, send e-mail to security-alert@hpe.com.

Report: To report a potential security vulnerability with any HPE supported product, send Email to: security-alert@hpe.com

Subscribe: To initiate a subscription to receive future HPE Security Bulletin alerts via Email: http://www.hpe.com/support/Subscriber_Choice

Security Bulletin Archive: A list of recently released Security Bulletins is available here: http://www.hpe.com/support/Security_Bulletin_Archive

Software Product Category: The Software Product Category is represented in the title by the two characters following HPSB.

3C = 3COM
3P = 3rd Party Software
GN = HP General Software
HF = HP Hardware and Firmware
MU = Multi-Platform Software
NS = NonStop Servers
OV = OpenVMS
PV = ProCurve
ST = Storage Software
UX = HP-UX

©Copyright 2016 Hewlett Packard Enterprise Company, L.P.
Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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