Print | Rate this content

HPSBMU03562 rev.4 - HPE Service Manager using Java Deserialization, Remote Code Execution

SUPPORT COMMUNICATION - SECURITY BULLETIN

Document ID: c05054565

Version: 4

HPSBMU03562 rev.4 - HPE Service Manager using Java Deserialization, Remote Code Execution
NOTICE: The information in this Security Bulletin should be acted upon as soon as possible.

Release Date: 2016-03-21

Last Updated: 2016-07-27


Potential Security Impact: Remote Code Execution

Source: Hewlett Packard Enterprise, HPE Product Security Response Team

VULNERABILITY SUMMARY

A vulnerability in Apache Commons Collections for handling Java object deserialization was addressed by HPE Service Manager. The vulnerability could be exploited remotely to allow remote code execution.

References:
  • CVE-2016-1998
  • PSRT110060

SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.

HP Service Manager Software 9.30, 9.31, 9.32, 9.33, 9.34, 9.35, 9.40, 9.41 Server, Web-Tier, Windows Client, Service Request Catalog

BACKGROUND

CVSS Version 3.0 and Version 2.0 Base Metrics
Reference
V3 Vector
V3 Base Score
V2 Vector
V2 Base Score
CVE-2016-1998
CVSS:3.0/AV:L/AC:L/PR:L/UI:R/S:U/C:H/I:H/A:H
7.3
(AV:L/AC:L/Au:N/C:C/I:C/A:C)
7.2
Information on CVSS is documented in HPE Customer Notice: HPSN-2008-002

Acknowledgement: The Hewlett-Packard Company thanks Markus Wulftange of Code White GmbH for reporting this vulnerability to security-alert@hpe.com.

RESOLUTION

HPE has made the following mitigation information available to resolve the vulnerability for the impacted versions of HPE Service Manager:

For versions 9.30, 9.31, 9.32, 9.33, 9.34:

  • Upgrade to SM 9.35.P4 (recommended) or SM 9.34.P5

  • SM9.35 P4 package:

SM 9.35 ServiceRequestCatalog 9.35.0015 p4

SM 9.35 AIX Server 9.35.4001 p4

SM 9.35 HP Itanium Server 9.35.4001 p4

SM 9.35 HP Itanium Server for Oracle 12c 9.35.4001 p4

SM 9.35 Linux Server 9.35.4001 p4

SM 9.35 Solaris Server 9.35.4001 p4

SM 9.35 Windows Server 9.35.4001 p4

SM 9.35 Webtier 9.35.4001 p4

SM 9.35 Windows Client 9.35.4001 p4

AIX Server 9.34.5003 p5

HP Itanium Server 9.34.5003 p5

Linux Server 9.34.5003 p5

Solaris Server 9.34.5003 p5

Windows Server 9.34.5003 p5

Webtier 9.34.5003 p5

Windows Client 9.34.5003 p5

ServiceRequestCatalog 9.34.0011 p5

For version 9.35:

  • Upgrade to SM 9.35.P4

  • SM9.35 P4 package:

SM 9.35 ServiceRequestCatalog 9.35.0015 p4

SM 9.35 AIX Server 9.35.4001 p4

SM 9.35 HP Itanium Server 9.35.4001 p4

SM 9.35 HP Itanium Server for Oracle 12c 9.35.4001 p4

SM 9.35 Linux Server 9.35.4001 p4

SM 9.35 Solaris Server 9.35.4001 p4

SM 9.35 Windows Server 9.35.4001 p4

SM 9.35 Webtier 9.35.4001 p4

SM 9.35 Windows Client 9.35.4001 p4

For versions 9.40, 9.41:

  • Upgrade to SM 9.41.P3

  • SM9.41.P3 package:

Service Manager 9.41.3016 p3 - Server for AIX

Service Manager 9.41.3016 p3 - Server for HP-UX/IA

Service Manager 9.41.3016 p3 - Server for Linux

Service Manager 9.41.3016 p3 - Server for Solaris

Service Manager 9.41.3016 p3 - Server for Windows

Service Manager 9.41.3016 p3 - Web Tier

Service Manager 9.41.0039 p3 – ServiceRequestCatalog

Service Manager 9.41.3016 p3 - Windows Client

HISTORY
Version:1 (rev.1) - 21 March 2016 Initial release
Version:2 (rev.2) - 24 March 2016 Changed CVSS score, credited researcher
Version:3 (rev.3) - 14 July 2016 updated resolution section
Version:4 (rev.4) - 27 July 2016 Reformatted resolution layout, removed word from title

Third Party Security Patches: Third party security patches that are to be installed on systems running Hewlett Packard Enterprise (HPE) software products should be applied in accordance with the customer's patch management policy.

Support: For issues about implementing the recommendations of this Security Bulletin, contact normal HPE Services support channel. For other issues about the content of this Security Bulletin, send e-mail to security-alert@hpe.com.

Report: To report a potential security vulnerability for any HPE supported product:

Subscribe: To initiate a subscription to receive future HPE Security Bulletin alerts via Email: http://www.hpe.com/support/Subscriber_Choice

Security Bulletin Archive: A list of recently released Security Bulletins is available here: http://www.hpe.com/support/Security_Bulletin_Archive

Software Product Category: The Software Product Category is represented in the title by the two characters following HPSB.

3C = 3COM
3P = 3rd Party Software
GN = HP General Software
HF = HP Hardware and Firmware
MU = Multi-Platform Software
NS = NonStop Servers
OV = OpenVMS
PV = ProCurve
ST = Storage Software
UX = HP-UX

©Copyright 2016 Hewlett Packard Enterprise Company, L.P.
Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!