CUSTOMER ADVISORY: (REVISED) HP Insight Remote Support Advanced 5.x

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CUSTOMER ADVISORY: (REVISED) HP Insight Remote Support Advanced 5.x - End of Support Life

CUSTOMER ADVISORY: (REVISED) HP Insight Remote Support Advanced 5.x - End of Support Life Document Subtype: Customer Advisory\|Severity: Low\|Document ID: c04897991\|Last Updated: 2016-03-31\|Document Version: 1 DESCRIPTION As of March 1, 2016 HPE Insight Remote Support Advanced (Insight RSA) 5.x has reached End of Support Life (EOSL). If you are running HPE Insight RSA 5.x upgrade to HPE Insight Remote Support (Insight RS) 7.x now in order to continue to be eligible for support. Insight RSA monitoring functionality will continue through December 31, 2016, but HPE strongly urges that you to migrate to the latest version of Insight RS 7.x now in order to take full advantage of new product features and new product support. NOTE: Insight RSA 5.x is at the end of manufacturing life; HPE will not release further enhancements. HPE Systems Insight Manager (SIM) 7.2.2 also reached EOSL on March 1, 2016. SCOPE HP Insight Remote Support Advanced Software RESOLUTION Upgrade from Insight RSA 5.x to HPE Insight RS 7.x to experience the following advantages: Support for the latest HPE innovations such as HPE ProLiant Gen8 and Gen9 servers, HPE Integrity Superdome X servers, and HPE Converged Systems Monitor HPE devices from anywhere at any time with the Insight Online web portal or mobile app, available on the HPE Support Center portal or from the HPE Support Center Mobile app (download free from Windows, Apple, and Google app stores) Newer hosting device support including the latest Windows versions (such as Windows Server 2012) and broader virtualization support (such as VMware, Citrix and Hyper-V) Support for the latest browsers like Firefox and Chrome Allow HPE authorized channel partners to monitor your devices from HPE Insight Online HPE Insight RS 7 does not require HPE Systems Insight Manager (SIM) Downloadable Solutions The following resources are available on the Enterprise Information Library : HPE Insight Remote Support 7.x Upgrade Guide HPE Insight Remote Support 7.x Release Notes HPE Insight Remote Support Frequently Asked Questions for Upgrading from Insight RSA 5.x to Insight RS 7.x Insight RS 7.x technical documentation (configuration guide, security white paper, etc.) HPE Insight Remote Support 7.x Monitored Devices Support Matrix HPE Insight Remote Support 5.x Upgrade to Insight Remote Support 7.x Self-Assessment and Planning Flowchart HPE Insight Remote Support 7.x is available as a download package from HPE Software Depot either by accessing it directly or by following the links as part of the Insight Control suite/Management suite installation process. SERVICE ACTION Upgrade from Insight RSA 5.x to HPE Insight RS 7.x. See Downloadable Solutions section for details. Hardware Platforms Affected: HPE Insight Remote Support Advanced Software Components Affected: Not Applicable Operating Systems Affected: Not Applicable Software Affected: Not Applicable Third Party Products Affected: Not Applicable Support Communication Cross Reference ID: IA04897991 ©Copyright 2025 Hewlett Packard Enterprise Development LP Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Document Subtype: Customer Advisory|Severity: Low|Document ID: c04897991|Last Updated: 2016-03-31|Document Version: 1

DESCRIPTION

As of March 1, 2016 HPE Insight Remote Support Advanced (Insight RSA) 5.x has reached End of Support Life (EOSL). If you are running HPE Insight RSA 5.x upgrade to HPE Insight Remote Support (Insight RS) 7.x now in order to continue to be eligible for support. Insight RSA monitoring functionality will continue through December 31, 2016, but HPE strongly urges that you to migrate to the latest version of Insight RS 7.x now in order to take full advantage of new product features and new product support.

NOTE:

Insight RSA 5.x is at the end of manufacturing life; HPE will not release further enhancements.
HPE Systems Insight Manager (SIM) 7.2.2 also reached EOSL on March 1, 2016.

SCOPE

HP Insight Remote Support Advanced Software

RESOLUTION

Upgrade from Insight RSA 5.x to HPE Insight RS 7.x to experience the following advantages:

Support for the latest HPE innovations such as HPE ProLiant Gen8 and Gen9 servers, HPE Integrity Superdome X servers, and HPE Converged Systems
Monitor HPE devices from anywhere at any time with the Insight Online web portal or mobile app, available on the HPE Support Center portal or from the HPE Support Center Mobile app (download free from Windows, Apple, and Google app stores)
Newer hosting device support including the latest Windows versions (such as Windows Server 2012) and broader virtualization support (such as VMware, Citrix and Hyper-V)
Support for the latest browsers like Firefox and Chrome
Allow HPE authorized channel partners to monitor your devices from HPE Insight Online
HPE Insight RS 7 does not require HPE Systems Insight Manager (SIM)

Downloadable Solutions

The following resources are available on the Enterprise Information Library :

HPE Insight Remote Support 7.x Upgrade Guide
HPE Insight Remote Support 7.x Release Notes
HPE Insight Remote Support Frequently Asked Questions for Upgrading from Insight RSA 5.x to Insight RS 7.x
Insight RS 7.x technical documentation (configuration guide, security white paper, etc.)
HPE Insight Remote Support 7.x Monitored Devices Support Matrix
HPE Insight Remote Support 5.x Upgrade to Insight Remote Support 7.x Self-Assessment and Planning Flowchart

HPE Insight Remote Support 7.x is available as a download package from HPE Software Depot Non-HPE site either by accessing it directly or by following the links as part of the Insight Control suite/Management suite installation process.

SERVICE ACTION

Upgrade from Insight RSA 5.x to HPE Insight RS 7.x. See Downloadable Solutions section for details.

Hardware Platforms Affected: HPE Insight Remote Support Advanced Software

Components Affected: Not Applicable

Operating Systems Affected: Not Applicable

Software Affected: Not Applicable

Third Party Products Affected: Not Applicable

Support Communication Cross Reference ID: IA04897991

Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.