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Advisory: HP ProLiant Servers - FIRMWARE UPDATE RECOMMENDED: Certain Solid State Drives May Become Unresponsive And/Or May Enter Read-Only Mode

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04725233

Version: 1

Advisory: HP ProLiant Servers - FIRMWARE UPDATE RECOMMENDED: Certain Solid State Drives May Become Unresponsive And/Or May Enter Read-Only Mode
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2015-06-25

Last Updated: 2017-03-13


DESCRIPTION

IMPORTANT: The Hard Drive Firmware Upgrade provided in the Resolution is recommended to prevent the issue described below from occurring. HP recommends performing this upgrade at the customer's earliest possible convenience. Neglecting to perform the recommended action and not performing the recommended resolution could result in the potential for subsequent errors to occur.

Certain Solid State Drives (SSDs) may become unresponsive and/or go into read-only mode. This is due to a firmware anomaly that potentially affects specific reserved locations (that do NOT contain user data).

SCOPE

Any ProLiant server configured with any of the following SSDs with firmware versions prior to HPG4:

100GB 2.5 inch SATA 3Gb/s SSD - HP Model: MO0100EBTJT (HP 100GB 3G SATA 2.5 inch MLC SSD- HP P/N: 636458-001):

  • Option Kit PN: 636593-B21 (HP); 636599-B21 (NHP); 636607-B21 (SFF/LFF); 636621-B21 (QRC); 653112-B21 (HP-SC); 653122-B21 (SFF/LFF-SC)
  • Spares Kit PN: 637070-001 (HP); 637073-001 (NHP); 637076-001 (SFF/LFF); 637066-001 (QRC); 653965-001 (HP-SC); 653968-001 (SFF/LFF-SC)
  • Generic Bulk Pack P/N: 636619-001 (HP); 636619-002 (NHP); 636620-001 (SFF/LFF); 636633-001 (QRC)

HP 200GB 3G SATA 2.5 inch MLC SSD: HP P/N: 636458-002 (200GB 2.5 inch SATA 3Gb/s SSD HP Model: MO0200EBTJU):

  • Option Kit PN: 636595-B21 (HP); 636601-B21 (NHP); 636609-B21 (SFF/LFF); 636623-B21 (QRC); 653118-B21 (HP-SC); 653124-B21 (SFF/LFF-SC)
  • Spares Kit PN: 637071-001 (HP); 637074-001 (NHP);637077-001 (SFF/LFF);637067-001 (QRC); 653966-001 (HP-SC); 653969-001 (SFF/LFF-SC)
  • Generic Bulk Pack P/N: 636619-003 (HP); 636619-004 (NHP); 636620-002 (SFF/LFF); 636633-002 (QRC)

HP 400GB 3G SATA 2.5 inch MLC SSD - HP P/N: 636458-003 (400GB 2.5 inch SATA 3Gb/s SSDHP Model: MO0400EBTJV):

  • Option Kit PN: 636597-B21 (HP); 636605-B21 (NHP);636611-B21 (SFF/LFF); 636625-B21 (QRC); 653120-B21 (HP-SC); 653126-B21 (SFF/LFF-SC)
  • Spares Kit PN: 637072-001 (HP); 637075-001 (NHP);637078-001 (SFF/LFF);637068-001 (QRC); 653967-001 (HP-SC); 653970-001 (SFF/LFF-SC)
  • Generic Bulk Pack P/N: 636619-005 (HP); 636619-006 (NHP); 636620-003 (SFF/LFF); 636633-003 (QRC)

RESOLUTION

Update the firmware on the SSD to Version HPG4, available as follows:

Online ROM Flash Component for Windows - MO0100EBTJT, MO0200EBTJU, and MO0400EBTJV drives:

https://downloads.hpe.com/pub/softlib2/software1/sc-windows-fw-drive/p1478567233/v101148/cp024523.exe

Online ROM Flash Component for Windows (x64) - MO0100EBTJT, MO0200EBTJU, and MO0400EBTJV drives:

https://downloads.hpe.com/pub/softlib2/software1/sc-linux-fw/p1260787355/v101146/CP024521.zip

Supplemental Update / Online ROM Flash Component for ESXi - MO0100EBTJT, MO0200EBTJU, and MO0400EBTJV drives:

https://downloads.hpe.com/pub/softlib2/software1/sc-linux-fw-drive/p323587298/v107553/rpm/RPMS/x86_64/hp-firmware-hdd-72e5d6942f-HPG4-2.x86_64.rpm

Supplemental Update / Online ROM Flash Component for Linux (x64) - MO0100EBTJT, MO0200EBTJU, and MO0400EBTJV drives:

https://downloads.hpe.com/pub/softlib2/software1/sc-linux-fw/p318671811/v101151/rpm/RPMS/i386/hp-firmware-72e5d6942f-HPG4-1.1.i386.rpm

ACCESS DENIED ERRORS: Click Here if You Encounter Access Denied Errors with the FTP links above .


RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .


Hardware Platforms Affected: HPE ProLiant DL360 G7 Server, HPE ProLiant DL380 G7 Server, HPE ProLiant BL685c G7 Server Blade, HPE ProLiant DL385 G7 Server, HPE ProLiant BL465c G7 Server Blade, HPE ProLiant DL580 G7 Server, HPE ProLiant DL585 G7 Server, HPE ProLiant BL460c G7 Server Blade, HPE ProLiant SL390s G7 Server, HPE ProLiant DL980 G7 Server, HPE ProLiant BL2x220c G7 Server Blade, HPE ProLiant BL490c G7 Server Blade, HPE ProLiant BL620c G7 Server Blade, HPE ProLiant BL680c G7 Server Blade, HPE ProLiant SL335s G7 Server, HPE ProLiant DL120 G7 Server, HPE ProLiant ML110 G7 Server, HPE ProLiant SL230s Gen8 Server, HPE ProLiant SL250s Gen8 Server, HPE ProLiant SL270s Gen8 Server, HPE ProLiant BL460c Gen8 Server Blade, HPE ProLiant DL360p Gen8 Server, HPE ProLiant DL380p Gen8 Server, HPE ProLiant ML350p Gen8 Server, HPE ProLiant BL465c Gen8 Server Blade, HPE ProLiant DL160 Gen8 Server, HPE ProLiant BL420c Gen8 Server Blade, HPE ProLiant DL320e Gen8 Server, HPE ProLiant DL360e Gen8 Server, HPE ProLiant DL385p Gen8 Server, HPE ProLiant ML310e Gen8 Server, HPE ProLiant WS460c Gen8 Graphics Server Blade, HPE ProLiant ML350e Gen8 Server, HPE ProLiant DL380e Gen8 Server, HPE ProLiant BL660c Gen8 Server Blade, HPE ProLiant DL560 Gen8 Server, HPE ProLiant SL4545 G7 Server, HPE ProLiant SL4540 Gen8 3 Node Server, HPE ProLiant DL320e Gen8 v2 Server, HPE ProLiant ML310e Gen8 v2 Server, HPE ProLiant MicroServer Gen8, HPE ProLiant ML10 Server, HPE ProLiant SL210t Gen8 Server, HPE ProLiant ML350e Gen8 v2 Server, HPE ProLiant DL580 Gen8 Server, HPE ProLiant SL2500 Scalable System, HPE ProLiant XL220a Gen8 v2 Server, HPE ProLiant XL730f Gen9 Server, HPE ProLiant DL160 Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE ProLiant XL230a Gen9 Server, HPE ProLiant XL250a Gen9 Server, HPE ProLiant XL740f Gen9 Server, HPE ProLiant XL750f Gen9 Server, HPE ProLiant DL120 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant DL60 Gen9 Server, HPE ProLiant DL80 Gen9 Server, HPE ProLiant ML10 v2 Server, HPE ProLiant ML110 Gen9 Server, HPE ProLiant XL170r Gen9 Server, HPE ProLiant XL190r Gen9 Server, HPE ProLiant WS460c Gen9 Graphics Server Blade, HPE ProLiant DL580 Gen9 Server, HPE ProLiant BL660c Gen9 Server Blade, HPE ProLiant DL560 Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04725233
©Copyright 2018 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Legal Disclaimer: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

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Document title: Advisory: HP ProLiant Servers - FIRMWARE UPDATE RECOMMENDED: Certain Solid State Drives May Become Unresponsive And/Or May Enter Read-Only Mode
Document ID: emr_na-c04725233-4
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