Print | Rate this content

Advisory: (Revision) HP Virtual Connect - Any VC Domain Running VC Firmware Versions 3.30 through 4.01 May Not Properly Load the Virtual Connect Manager (VCM) Web User Interface After 5 May 2015

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04677033

Version: 3

Advisory: (Revision) HPE Virtual Connect - Any VC Domain Running VC Firmware Versions 3.30 through 4.01 May Not Properly Load the Virtual Connect Manager (VCM) Web User Interface After 5 May 2015
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2015-07-13

Last Updated: 2018-06-20


DESCRIPTION

Document Version
Release Date
Details
3
07/13/2015
Updated the Resolution with instructions for two workarounds.
2
06/12/2015
Updated the Resolution with the permanent fix.
1
05/08/2015
Original Document Release.

Any HPE Virtual Connect domain running VC Firmware Version 3.30 through 4.01 may no longer load the Virtual Connect Manager (VCM) Web User Interface (UI) properly. Virtual Connect Firmware Version 4.10 (or later) does not exhibit this issue. In addition, all versions of the VCM Command-Line Interface (CLI) function properly. The VCM Command-Line Interface is NOT affected by this issue.

IMPORTANT: This is a management issue only. NO traffic outage of any type occurs as a result of this issue.

The initial indication of the problem is exhibited after logging into VCM and being directed to the homepage. The left frame will be blank or will stop responding on "Loading Libraries". When navigating to other pages, the center frame may also be blank or stop responding.

This issue will occur because the Virtual Connect Web UI requires the use of Adobe Flash Player and the digitally signed files used by Adobe Flash Player expired on 5 May 2015. After this date, any VC Web UI flash components will not load due to the expiration of the digitally signed files.

SCOPE

Any Virtual Connect (VC) domain configured with the following HPE Virtual Connect Modules and running VC firmware versions 3.30 through 4.01:

  • HPE 1/10Gb Virtual Connect Ethernet Module for c-Class BladeSystem
  • HPE Virtual Connect 1/10Gb-F Ethernet Module for c-Class BladeSystem
  • HPE Virtual Connect Flex-10 10Gb Ethernet Module for c-Class BladeSystem
  • HPE Virtual Connect Flex-10/10D Module for c-Class BladeSystem
  • HPE Virtual Connect FlexFabric 10Gb/24-port Module for c-Class BladeSystem

RESOLUTION

This issue is resolved by updating to HPE Virtual Connect (VC) Firmware Version 4.10 (or later) or VC Firmware Version 3.62 for VC 1/10Gb modules. Perform the following steps to obtain the appropriate VC firmware version:

  1. Click the following link:

    http://h20565.www2.hpe.com/portal/site/hpsc

  2. Enter the product name, such as, "Virtual Connect Flex-10 10Gb Ethernet Module" in the "Product Name" box and click Go.
  3. Click the link for "Get drivers, software & firmware" on the Download options tab.
  4. Select the appropriate operating system (e.g., "Microsoft Windows Server 2012 R2") from the drop-down menu.
  5. Select the "Firmware-Blade Infrastructure" category.
  6. Locate, download, and install the latest firmware version. For example, install VC Firmware Version 3.62, dated June 2015 or VC Firmware Version 4.41, dated March 2015.

NOTE: After upgrading to VC Firmware 3.62 or to 4.10 or later, follow the below steps to clear the old Adobe Flash Cache from the system that is used to access the VCM Web User Interface (UI).

Clear the flash player cache by deleting the contents of the following directory:

  • Microsoft Windows: %appdata%/Adobe/Flash Player/AssetCache
  • Linux: ~/.adobe/Flash_Player/AssetCache

As a workaround to this issue, you may perform the actions described below in Workaround 1 or Workaround 2 to restore the ability for a client system to use the VCM Web UI on affected VC firmware versions. These workarounds address the issue on a single client system and is specific to each user; therefore, if there are multiple client systems or multiple users, the workaround must be performed for each instance.

Workaround 1

Perform the following steps:

1. Download the following seven (7) files directly from Adobe:

http://fpdownload.adobe.com/pub/swz/flex/4.1.0.16076/framework_4.1.0.21490.swz Non-HPE site
http://fpdownload.adobe.com/pub/swz/flex/4.1.0.16076/framework_4.1.0.16076.swz Non-HPE site
http://fpdownload.adobe.com/pub/swz/flex/4.1.0.16076/osmf_flex.4.0.0.13495.swz Non-HPE site

http://fpdownload.adobe.com/pub/swz/flex/4.1.0.16076/rpc_4.1.0.16076.swz Non-HPE site

http://fpdownload.adobe.com/pub/swz/flex/4.1.0.16076/spark_4.1.0.16076.swz Non-HPE site

http://fpdownload.adobe.com/pub/swz/flex/4.1.0.16076/sparkskins_4.1.0.16076.swz Non-HPE site

http://fpdownload.adobe.com/pub/swz/tlf/1.1.0.604/textLayout_1.1.0.604.swz Non-HPE site

Disclaimer:
NOTE: One or more of the links above will take you outside the Hewlett-Packard web site. HPE does not control and is not responsible for information outside of the HP web site.

2. Copy the files into a temporary directory. Open a command window in the directory containing the downloaded files and use the following commands to rename the files:

For Windows systems:

ren framework_4.1.0.16076.swz 871F12AF0853C06E4EB80A1CCAB295CEADBB817A.swz
ren framework_4.1.0.21490.swz F78F74378B1552FF9A1725155D1B43BA54BE9094.swz
ren osmf_flex.4.0.0.13495.swz C3306B26751D6A80EB1FCB651912469AE18819AB.swz
ren rpc_4.1.0.16076.swz 6DDB94AE3365798230849FA0F931AC132FE417D1.swz
ren spark_4.1.0.16076.swz 6344DCC80A9A6A3676DCEA0C92C8C45EFD2F3220.swz
ren sparkskins_4.1.0.16076.swz 440AE73B017A477382DEFF7C0DBE4896FED21079.swz ren textLayout_1.1.0.604.swz 381814F6F5270FFBB27E244D6138BC023AF911D5.swz

For Linux systems:

mv framework_4.1.0.16076.swz 871F12AF0853C06E4EB80A1CCAB295CEADBB817A.swz
mv framework_4.1.0.21490.swz F78F74378B1552FF9A1725155D1B43BA54BE9094.swz
mv osmf_flex.4.0.0.13495.swz C3306B26751D6A80EB1FCB651912469AE18819AB.swz
mv rpc_4.1.0.16076.swz 6DDB94AE3365798230849FA0F931AC132FE417D1.swz
mv spark_4.1.0.16076.swz 6344DCC80A9A6A3676DCEA0C92C8C45EFD2F3220.swz
mv sparkskins_4.1.0.16076.swz 440AE73B017A477382DEFF7C0DBE4896FED21079.swz
mv textLayout_1.1.0.604.swz 381814F6F5270FFBB27E244D6138BC023AF911D5.swz

3. For Windows systems, copy the renamed files to the following directory. When prompted, select the option to overwrite the destination file(s):

%appdata%\Adobe\Flash Player\AssetCache\(dir)

For Linux systems, copy the files to the following target path:

/<user homedir>/.adobe/Flash_Player/AssetCache/<dir>

NOTE: The (dir) listed in the path above will be a randomly generated directory name. An example of a directory name may be: SAHK46GQ. If there are multiple directories, copy the files to the first alphabetically-ordered directory.

4. Close and restart your browser.

NOTE: If the Adobe Flash Player Cache, (this is different from the browser cache) is cleared or if Adobe Flash Player is reinstalled, the above steps must be repeated.

Workaround 2

HPE has developed a utility, containing the Adobe files downloaded from http://fpdownload.adobe.com/pub/swz/flex/4.1.0.16076 Non-HPE site and an automation scripts for both Windows and Linux systems. The automation script performs all the copying and renaming operations of the files. Please download the utility from the URL below and follow the instructions as mentioned in the URL: https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_cbb3bb97ac8148bd9771228560




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .


Hardware Platforms Affected: HP 1/10GB Virtual Connect Ethernet Module for c-Class BladeSystem, HPE Virtual Connect 1/10Gb-F Ethernet Module for c-Class BladeSystem, HPE Virtual Connect Flex-10 10Gb Ethernet Module for c-Class BladeSystem, HPE Virtual Connect FlexFabric 10Gb/24-port Module for c-Class BladeSystem, HPE Virtual Connect Flex-10/10D Module for c-Class BladeSystem
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04677033
©Copyright 2018 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Legal Disclaimer: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!
Document title: Advisory: (Revision) HP Virtual Connect - Any VC Domain Running VC Firmware Versions 3.30 through 4.01 May Not Properly Load the Virtual Connect Manager (VCM) Web User Interface After 5 May 2015
Document ID: emr_na-c04677033-7
How helpful was this document?
How can we improve this document?
Note: Only English language comments can be accepted at this time.
Please wait while we process your request.