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Advisory: VMware Update Manager (VUM) - Updating the MLNX Driver with VMware Update Manager for VMware ESXi 5.5.0 Update Fails With Error Code:14

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04612167

Version: 1

Advisory: VMware Update Manager (VUM) - Updating the MLNX Driver with VMware Update Manager for VMware ESXi 5.5.0 Update Fails With Error Code:14
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2015-03-19

Last Updated: 2015-03-20


DESCRIPTION

After installing VMware 5.5 using the HP custom image file, VMware-ESXi-5.5.0-Update1-1623387-HP-5.73.21-Mar2014.iso and then trying to update the Mellanox driver (MLNX-EN-ESX-1.9.9.0-1OEM.550.0.0.1331820) using VMware Update Manager (VUM), the following error message will be displayed:

"The host returns esxupdate error code:14. There is an error when resolving dependencies. Check the Update Manager log files and esxupdate log files for more details."

SCOPE

Any HP ProLiant server running VMware 5.5.

RESOLUTION

To avoid this issue, do not use the MLNX driver version 1.9.9.0 for the VMware Update Manager (VUM) install. The 1.9.9.0 driver may still be used for a local install.

To correct this issue, use the latest driver version 1.9.9.4 posted on VMware website: https://my.vmware.com/web/vmware/details?downloadGroup=DT-ESXI55-MELLANOX-MLX4_EN-1994&productId=353 Non-HPE site .

Disclaimer:
Note: One or more of the links above will take you outside the Hewlett Packard web site. HP does not control and is not responsible for information outside of the HP web site.

This advisory will be updated when additional information becomes available.



RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .


Hardware Platforms Affected: VMware vSphere Software, HPE Ethernet 10Gb 2-port 530FLR-SFP+ Adapter, HP FlexFabric 10Gb 2-port 554M Adapter, HP Infiniband QDR/Ethernet 10Gb 2P 544i Adapter, Mellanox SX1018HP Ethernet Switch for c-Class BladeSystem, VMware vSphere 5.5, HPE FlexFabric 10Gb 2-port 536FLB Adapter, HPE FlexFabric 20Gb 2-port 650M Adapter
Operating Systems Affected: VMware ESXi 5.5
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04612167
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Document title: Advisory: VMware Update Manager (VUM) - Updating the MLNX Driver with VMware Update Manager for VMware ESXi 5.5.0 Update Fails With Error Code:14
Document ID: emr_na-c04612167-2
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