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Advisory: ProLiant Gen9 Series Servers -HP Smart Array Gen9 Controllers May Experience a 0x13 Lockup When Running Firmware Version 1.18 or 1.34


Document ID: c04570533

Version: 1

Advisory: ProLiant Gen9 Series Servers -HP Smart Array Gen9 Controllers May Experience a 0x13 Lockup When Running Firmware Version 1.18 or 1.34
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2015-02-10

Last Updated: 2015-02-10


A ProLiant Gen9 series server configured with any Smart Array Controller, if the controller is running firmware version 1.18 or 1.34, the controller may stop responding.

When this issue occurs, the Integrated Management Log (IML) will display error code 0x13 with the following message:

1719 - A Controller failure event occurred prior to this power up (Previous lock up code information=0x13)


Any HP ProLiant Gen9 server configured with any embedded Smart Array Controller or any of the following Stand-up Smart Array Controllers running firmware version 1.18 or 1.34:

  • Smart Array H240ar
  • Smart Array H240
  • Smart Array H241
  • Smart Array H244br
  • Smart Array P244br
  • Smart Array P440ar
  • Smart Array P440
  • Smart Array P441
  • Smart Array P840
  • Smart Array P841


If this issue occurs, update the Smart Array Controller firmware to version 2.10 (or later), available as follows:

For servers running Windows:

For servers running Linux:

For servers running VMware ESXi:

ACCESS DENIED ERRORS: Click Here if You Encounter Access Denied Errors with the FTP links above .

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:

NAVIGATION TIP : For hints on navigating to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on, refer to the Search Tips document .

Hardware Platforms Affected: HPE ProLiant XL730f Gen9 Server, HPE ProLiant DL160 Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE Smart Array P440 Controller, HPE Smart Array P441 Controller, HPE Smart Array P840 Controller, HPE ProLiant XL230a Gen9 Server, HPE ProLiant DL120 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant DL60 Gen9 Server, HPE ProLiant DL80 Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04570533
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Document title: Advisory: ProLiant Gen9 Series Servers -HP Smart Array Gen9 Controllers May Experience a 0x13 Lockup When Running Firmware Version 1.18 or 1.34
Document ID: emr_na-c04570533-3
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