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Advisory: ProLiant Gen9 Series Servers -HP Smart Array Gen9 Controllers May Experience a 0x13 Lockup When Running Firmware Version 1.18 or 1.34

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04570533

Version: 1

Advisory: ProLiant Gen9 Series Servers -HP Smart Array Gen9 Controllers May Experience a 0x13 Lockup When Running Firmware Version 1.18 or 1.34
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2015-02-10

Last Updated: 2015-02-10


DESCRIPTION

A ProLiant Gen9 series server configured with any Smart Array Controller, if the controller is running firmware version 1.18 or 1.34, the controller may stop responding.

When this issue occurs, the Integrated Management Log (IML) will display error code 0x13 with the following message:

1719 - A Controller failure event occurred prior to this power up (Previous lock up code information=0x13)

SCOPE

Any HP ProLiant Gen9 server configured with any embedded Smart Array Controller or any of the following Stand-up Smart Array Controllers running firmware version 1.18 or 1.34:

  • Smart Array H240ar
  • Smart Array H240
  • Smart Array H241
  • Smart Array H244br
  • Smart Array P244br
  • Smart Array P440ar
  • Smart Array P440
  • Smart Array P441
  • Smart Array P840
  • Smart Array P841

RESOLUTION

If this issue occurs, update the Smart Array Controller firmware to version 2.10 (or later), available as follows:

For servers running Windows:

https://downloads.hpe.com/pub/softlib2/software1/sc-windows-fw-array/p1604317020/v105246/cp025748.exe

For servers running Linux:

https://downloads.hpe.com/pub/softlib2/software1/sc-linux-fw-array/p773315150/v105248/CP025750.md5

For servers running VMware ESXi:

https://downloads.hpe.com/pub/softlib2/software1/sc-linux-fw-array/p1727101721/v105247/CP025749.md5

ACCESS DENIED ERRORS: Click Here if You Encounter Access Denied Errors with the FTP links above .


RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .


Hardware Platforms Affected: HPE ProLiant XL730f Gen9 Server, HPE ProLiant DL160 Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE Smart Array P440 Controller, HPE Smart Array P441 Controller, HPE Smart Array P840 Controller, HPE ProLiant XL230a Gen9 Server, HPE ProLiant DL120 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant DL60 Gen9 Server, HPE ProLiant DL80 Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04570533
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Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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Document title: Advisory: ProLiant Gen9 Series Servers -HP Smart Array Gen9 Controllers May Experience a 0x13 Lockup When Running Firmware Version 1.18 or 1.34
Document ID: emr_na-c04570533-3
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