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Advisory: HP ProLiant Servers: HP P2000 G3 SAS Modular Smart Array - HP Insight Diagnostics Version 9.4.0.4710A May Not Report the P2000 (or HBA or DVD) and May Report "An Unexpected Exception" Error

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04398969

Version: 1

Advisory: HP ProLiant Servers: HP P2000 G3 SAS Modular Smart Array - HP Insight Diagnostics Version 9.4.0.4710A May Not Report the P2000 (or HBA or DVD) and May Report "An Unexpected Exception" Error
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2014-08-08

Last Updated: 2014-08-08


DESCRIPTION

On HP ProLiant servers configured with one or two HP H221 (or other) Host Bus Adapters (HBAs) connected to an HP P2000 G3 SAS Modular Smart Array (MSA), HP Insight Diagnostics Version 9.4.0.4710A may generate a Diagnostics Survey report that contains any of the following erroneous information:

  • The report may not include the H221 HBAs (or other HBAs).
  • The report may not include the HP P2000 G3 SAS MSA.
  • The report may not include a removable media device (for example, a DVD) configured either internally or externally via USB.
  • When using the Insight Diagnostics Command Line Interface (CLI), the error message An unexpected exception occurred while performing an operation may be displayed.

SCOPE

Any HP ProLiant server configured with one or two HP H221 HBAs (or other HBAs) connected to an HP P2000 G3 SAS Modular Smart Array (MSA) and running HP Insight Diagnostics Version 9.4.0.4710A (included in HP Service Pack for ProLiant Version 2013.02.0).

Note: This applies to single or dual (failover) HBA configurations.

RESOLUTION

This has been corrected in HP Insight Diagnostics Version 9.50.1009.0 (or later), which can be located for download using the following navigation:

HP Insight Diagnostics Download

  1. Go to

    http://www8.hp.com/us/en/drivers.html

  2. Enter "Insight Diagnostics" and click Search.
  3. Select the appropriate operating system.
  4. Download and install HP Diagnostics Online Edition Version 9.50.1009.0 or later.



RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .

To search for additional advisories related to HP Insight Diagnostics, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +"Insight Diagnostics"


Hardware Platforms Affected: HP P2000 G3 SAS MSA Array System Controller, HP Insight Diagnostics Software, Service Pack for ProLiant, HPE ProLiant SL230s Gen8 Server, HPE ProLiant SL250s Gen8 Server, HPE ProLiant SL270s Gen8 Server, HPE ProLiant DL360p Gen8 Server, HPE ProLiant DL380p Gen8 Server, HPE ProLiant ML350p Gen8 Server, HPE ProLiant DL160 Gen8 Server, HPE ProLiant SL160s Gen8 Server, HP H221 Host Bus Adapter, HPE ProLiant DL320e Gen8 Server, HPE ProLiant DL360e Gen8 Server, HPE ProLiant DL385p Gen8 Server, HPE ProLiant ML310e Gen8 Server, HPE ProLiant SL140s Gen8 Server, HPE ProLiant ML350e Gen8 Server, HPE ProLiant DL380e Gen8 Server, HPE ProLiant DL560 Gen8 Server, HPE ProLiant SL4545 G7 Server, HPE ProLiant SL4540 Gen8 3 Node Server, HPE ProLiant DL360p Gen8 SE Server, HPE ProLiant DL320e Gen8 v2 Server, HPE ProLiant ML310e Gen8 v2 Server, HPE ProLiant SL210t Gen8 Server, HPE ProLiant ML350e Gen8 v2 Server, HPE ProLiant SL2500 Scalable System
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04398969
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Document title: Advisory: HP ProLiant Servers: HP P2000 G3 SAS Modular Smart Array - HP Insight Diagnostics Version 9.4.0.4710A May Not Report the P2000 (or HBA or DVD) and May Report "An Unexpected Exception" Error
Document ID: emr_na-c04398969-1
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