Print | Rate this content

Advisory: (Revision) HP ProLiant DL580 Gen8 Server - Memory Pre-Failure Alert Notifications Associated With HP Advanced Memory Error Detection May Not Be Reported


Document ID: c04201721

Version: 2

Advisory: (Revision) HP ProLiant DL580 Gen8 Server - Memory Pre-Failure Alert Notifications Associated With HP Advanced Memory Error Detection May Not Be Reported
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2014-03-14

Last Updated: 2015-03-13


Document Version
Release Date
Added ProLiant Gen9 servers to Description, Scope and "vibsdepot" information in the Resolution.
Original Document Release.

Memory pre-failure alert notifications associated with HP Advanced Memory Error Detection may not be reported on ProLiant Gen9 servers and ProLiant DL580 Gen8 server. The HP Advanced Memory Error Detection on these servers are incompatible with the memory error patrolling done by VMware ESXi 5.5. However, the HP Custom VMware ESXi Images supported with the servers automatically modifies the settings to ensure that memory pre-failure conditions are discovered and reported correctly. All ProLiant Gen9 and DL580 Gen 8 server versions are affected.


Any HP ProLiant Gen9 or ProLiant DL580 Gen8 servers configured with VMware ESXi 5.5.


A workaround is implemented for all HP Custom ESXi images supported with the impacted servers. The ProLiant DL580 Gen 8 server is supported with HP Custom ESXi 5.5 images dated Feb 2014 (image revision 5.72) or later. The HP Custom ESXi images supported on ProLiant Gen9 servers vary by model and the HP Firmware and Software Recipes available on should be referenced to determine the supported revisions. The HP Custom image revision can be determined by using one of the following methods:

Review the Custom Image file name used for installation. The image name contains the version number and release date in the following format: VMware-ESXi-5.5.0--HP-<image version number>-<release date>-.iso (or .zip). In the following custom image, 5.72 is the image revision and February 2014 is the release date: VMware-ESXi-5.5.0-1331820-HP-5.72.23-Feb2014.iso

View the contents of build.xml file on ESXi host by executing the following command from the ESXi shell/SSH: cat /opt/hp/build/build.xml

If the appropriate HP Custom ESXi 5.5 Image is not used, the following command should be executed from the ESXi shell following successful installation of ESXi 5.5:

esxcli system settings advanced set -o /Misc/MCEMonitorInterval -i 86700000

If the host is deployed using Auto Deploy Stateless or Auto Deploy Stateless Caching, then the setting should be modified before capturing the host profile.

Note: This issue is corrected in VMware ESXi 6.0.

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form

NAVIGATION TIP : For hints on navigating to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

Hardware Platforms Affected: HPE ProLiant DL580 Gen8 Server
Operating Systems Affected: VMware ESXi 5.5
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04201721
©Copyright 2018 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Legal Disclaimer: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!
Document title: Advisory: (Revision) HP ProLiant DL580 Gen8 Server - Memory Pre-Failure Alert Notifications Associated With HP Advanced Memory Error Detection May Not Be Reported
Document ID: emr_na-c04201721-4
How helpful was this document?
How can we improve this document?
Note: Only English language comments can be accepted at this time.
Please wait while we process your request.