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Advisory: (Revision) HP ProLiant DL580 Gen8 Server and HP ProLiant Gen9-Series Servers - Certain Linux Distributions Will Lose Their Respective Boot Entry if Booting in UEFI Mode After NVRAM Is ClearedSUPPORT COMMUNICATION -
CUSTOMER ADVISORY
Document ID: c04174684 Version: 4 Advisory: (Revision) HP ProLiant DL580 Gen8 Server and HP ProLiant Gen9-Series Servers - Certain Linux Distributions Will Lose Their Respective Boot Entry if Booting in UEFI Mode After NVRAM Is Cleared
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.
Release Date: 2014-03-07 Last Updated: 2016-03-15 DESCRIPTION
On an HP ProLiant DL580 Gen8 or HP ProLiant Gen9-series server running SUSE Linux Enterprise Server 11 SP3, SUSE LINUX Enterprise Server 12 (non-secure), Red Hat Enterprise Linux 6.x, or Ubuntu Linux 13.04, if NVRAM is cleared in the ROM-Based Setup Utility (RBSU), after the next reboot, the boot entry will not be available. The entry for the storage controller that was used for the installation will be an option; however, it will not boot to the operating system. SCOPEAny HP ProLiant DL580 Gen8 or HP ProLiant Gen9-series server running SUSE Linux Enterprise Server 11 SP3, SUSE LINUX Enterprise Server 12 (non-secure), Red Hat Enterprise Linux 6.x, or Ubuntu Linux 13.04 if NVRAM is cleared. This has been observed when Linux is running in the Unified Extensible Firmware Interface (UEFI) mode that does not contain an upstream shim patch in fallback.c to save off the correct boot path to the uefi image. RESOLUTIONAs a workaround, to boot to Linux, perform either of the following:
•For SUSE LINUX Enterprise Server 11 SP3, the path is \efi\SuSE\elilo.efi OR Use the Linux tool efibootmgr to create the boot entry. Use the path in the workaround above to use the efibootmgr tool with associated options as follows: efibootmgr Refer to the OS User Guide for additional information.
This advisory will be updated when additional information is available. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document . To search for additional advisories related to Linux, use the following search string: +Advisory +ProLiant -"Software and Drivers" +Linux
Hardware Platforms Affected: HPE ProLiant DL580 Gen8 Server, HPE ProLiant XL730f Gen9 Server, HPE ProLiant DL160 Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE ProLiant XL230a Gen9 Server
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04174684
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