CUSTOMER ADVISORY: HP 3PAR StoreServ 7000 remote support contact information may be needed

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CUSTOMER ADVISORY: HP 3PAR StoreServ 7000 remote support contact information may be needed Document Subtype: Customer Advisory\|Severity: Medium\|Document ID: c03750375\|Last Updated: 2013-04-30\|Document Version: 1 DESCRIPTION Some HP 3PAR StoreServ 7000 systems have been installed with remote support enabled, but incomplete or inaccurate customer contact information was provided. This can inhibit or delay HP’s ability to respond to an alert or support call from the storage system. SCOPE HP StoreServ 7x00 storage systems are affected by this advisory. RESOLUTION Before beginning an installation or an upgrade specific to the HP 3PAR StoreServ 7000, email the following information to the HP Support team at one of the following regional addresses. This will enable the HP 3PAR 7000 Service Processor to remotely report the health of the HP 3PAR 7000 status back to HP, as well as allow HP to deploy updates to the hardware and remotely resolve common issues with the HP 3PAR 7000 system. Americas SWD-3PAR-GSS-HWINS@hp.com All other countries SWD-3PAR-GSS-EMEA.APAC-INS@hp.com The subject title of the email should state the following, “Request to validate connectivity and add StoreServ 7000 information.” The body of the email should include the following: Customer Technical Contact - Last Name - (Required) Customer Technical Contact - First Name - (Required) Customer Phone Number - (Required) Customer Email Address for alert notification - (Required) Fax Number - (Optional) Company Name - (Required) Hardware Installation Address - (Required) Street Address City Postal Code State Country Is the HP 3PAR 7000 support directly from HP, a partner or other? - (Required) HP System Service Processor ID - (Required) HP 3PAR 7000 System Serial Number - (Required) Proactive Updates Receive support alerts (such as Customer Advisories), driver updates, software, firmware, and customer replaceable components, in your e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice Driver, Patch, Security, and Support alerts at the following URL: http://www.hp.com/go/myadvisory Hardware Platforms Affected: Not Applicable Operating Systems Affected: Not Applicable Software Affected: Not Applicable Support Communication Cross Reference ID: IA03750375 ©Copyright 2025 Hewlett Packard Enterprise Development LP Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Document Subtype: Customer Advisory|Severity: Medium|Document ID: c03750375|Last Updated: 2013-04-30|Document Version: 1

DESCRIPTION

Some HP 3PAR StoreServ 7000 systems have been installed with remote support enabled, but incomplete or inaccurate customer contact information was provided. This can inhibit or delay HP’s ability to respond to an alert or support call from the storage system.

SCOPE

HP StoreServ 7x00 storage systems are affected by this advisory.

RESOLUTION

Before beginning an installation or an upgrade specific to the HP 3PAR StoreServ 7000, email the following information to the HP Support team at one of the following regional addresses. This will enable the HP 3PAR 7000 Service Processor to remotely report the health of the HP 3PAR 7000 status back to HP, as well as allow HP to deploy updates to the hardware and remotely resolve common issues with the HP 3PAR 7000 system.

Americas SWD-3PAR-GSS-HWINS@hp.com
All other countries SWD-3PAR-GSS-EMEA.APAC-INS@hp.com

The subject title of the email should state the following, “Request to validate connectivity and add StoreServ 7000 information.”

The body of the email should include the following:

Customer Technical Contact - Last Name - (Required)
Customer Technical Contact - First Name - (Required)
Customer Phone Number - (Required)
Customer Email Address for alert notification - (Required)
Fax Number - (Optional)
Company Name - (Required)
Hardware Installation Address - (Required)
- Street Address
- City
- Postal Code
- State
- Country
Is the HP 3PAR 7000 support directly from HP, a partner or other? - (Required)
HP System Service Processor ID - (Required)
HP 3PAR 7000 System Serial Number - (Required)

Proactive Updates

Receive support alerts (such as Customer Advisories), driver updates, software, firmware, and customer replaceable components, in your e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice Driver, Patch, Security, and Support alerts at the following URL: http://www.hp.com/go/myadvisory Non-HPE site

Hardware Platforms Affected: Not Applicable

Operating Systems Affected: Not Applicable

Software Affected: Not Applicable

Support Communication Cross Reference ID: IA03750375

Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.