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CUSTOMER NOTICE: HP StoreOnce Backup Systems running Gen 2 software version 2.x.x or Gen 3 software version 3.4.0 - Conversion or upgrade to software version 3.5.0 is available

SUPPORT COMMUNICATION -

Document ID: c03729283

Version: 1

CUSTOMER NOTICE: HP StoreOnce Backup Systems running Gen 2 software version 2.x.x or Gen 3 software version 3.4.0 - Conversion or upgrade to software version 3.5.0 is available

Release Date: REQUIRED FIELD INADVERTENTLY LEFT BLANK

Last Updated: 2013-04-08


DESCRIPTION

To improve functionality and reliability, HP StoreOnce 2620, 4210, 4220, and 4430 single-node Backup Systems software version 3.5.0 is available.

HP is also offering customers the ability to convert selected HP StoreOnce D2D25xx, D2D41xx, and D2D43xx single-node Backup Systems running Generation 2 (Gen 2) software versions 2.x.x to Generation 3 (Gen 3) software version 3.5.x (or later) at no cost. See the Details section for products that are supported for conversion.

HP StoreOnce 3.5.x (or later) software offers several significant features, the most important being the introduction of HP StoreOnce Catalyst devices that allow low and high bandwidth backups and backup application-controlled off-site copy between HP StoreOnce appliances for those customers using HP Data Protector or Symantec OST.

HP StoreOnce 3.5.x (or later) software is significantly different from 2.x.x software and the conversion process is data destructive. HP recommends that only customers who need to take advantage of the new features convert their products. The conversion process is described in detail in the Conversion from 2.x.x software to 3.4.x (or later) software guide:
  1. Go to http://www.hp.com/support/manuals .

  2. Under storage, click Disk Storage Systems.

  3. Under StoreOnce Backup, click HP StoreOnce Backup (for Gen 3 single-node products) or HP StoreOnce Backup Systems (for Gen 2 products).

  4. Click User guide.

  5. In the Title column of the table, click the title of the manual.

Update recommendation

Only customers who need to take advantage of the new features offered by v3.5.x software should convert their products.

DETAILS

This notice affects the following HP StoreOnce Backup System products:

Gen 3 single-node products

  • BB852A HP StoreOnce 2620 Backup system

  • BB853A HP StoreOnce 4210 iSCSI Backup system

  • BB854A HP StoreOnce 4210 FC Backup system

  • BB855A HP StoreOnce 4220 Backup system

  • BB856A HP StoreOnce 4420 Backup system

  • BB857A HP StoreOnce 4430 Backup system

Gen 2 single-node products that are supported for conversion to Gen 3 software:

  • EJ001B and EJ001C HP StoreOnce D2D2502i Backup System

  • EJ002B and EJ002C HP StoreOnce D2D2504i Backup System

  • EH996A and EH996B HP StoreOnce D2D4106i Backup System

  • EH998B HP StoreOnce D2D4106fc Backup System

  • EH993C HP StoreOnce D2D4112 Backup System

  • EH983A and EH983B HP StoreOnce D2D4312 Backup System

  • EH985A HP StoreOnce D2D4324 Backup System

Gen 2 single-node products that are not supported for conversion to Gen 3 software:

  • EH998A HP StoreOnce D2D4106fc Backup System

  • EH993B HP StoreOnce D2D4112 Backup System

This software is a Web-only release and is available through HP product support pages. See the following table for the correct software file for your product.

This document supersedes all others and establishes the following active system software versions.

Gen 3 single-node products

Product/model
Active software versions
Released
Notes
HP StoreOnce 2620, 4210, 4220, 4420, 4430
3.5.0
March 2013
Current with this release
HP StoreOnce 2620, 4210, 4220, 4420, 4430
3.4.0
December 2012
Base release

Gen 2 single-node products

Product/model
Active software versions
Released
Notes
HP StoreOnce D2D 2502, 2504, 4106, 4112, 4312, 4324
3.5.0
March 2013
Current with this release.
Products D2D4106fc (EH998A) and D2D4112 (EH993B) are NOT supported for conversion to 3.5.0.
HP StoreOnce D2D 2502, 2504, 4106, 4112, 4312, 4324
2.x.xx
N/A
Conversion is data destructive, so no minimum 2.x.xx software is required.

HP StoreOnce single-node products are now pre-installed with Gen 3 software 3.4.x (or later) and will report with new product names to identify them as running Gen 3 software.

The name reported by the GUI and CLI will not match the name physically printed on learning products documents and hardware labels. When seeking support downloads for your product after the conversion, you will need to use this new name to find the information that you require.

The following table lists all single-node products that are supported by this conversion process. The products are mapped to the new product names that they will report after the software conversion is completed.

Mapping existing and new products

Existing product (2.x.x software)
New product (3.x.x software)
EJ001B and EJ001C — HP StoreOnce D2D2502i Backup System
(HP StoreOnce 2610 Backup system: This is not a shipping product. Search for the HP StoreOnce 2620 Backup system for supporting documentation.)
EJ002B and EJ002C — HP StoreOnce D2D2504i Backup System
HP StoreOnce 2620 Backup system
EH996A and EH996B — HP StoreOnce D2D4106i Backup System
HP StoreOnce 4210 iSCSI Backup system
EH998B — HP StoreOnce D2D4106fc Backup System
HP StoreOnce 4210 FC Backup system
EH993C — HP StoreOnce D2D4112 Backup System
HP StoreOnce 4220 Backup system
EH983A and EH983B — HP StoreOnce D2D4312 Backup System
HP StoreOnce 4420 Backup system
EH985A — HP StoreOnce D2D4324 Backup System
HP StoreOnce 4430 Backup system
The following HP StoreOnce Backup System products running 2.x.x software are not supported for conversion:
  • EH998A HP StoreOnce D2D4106fc Backup System

  • EH993B HP StoreOnce D2D4112 Backup System

Determining current software version

From a Web browser, launch the HP D2D Backup System Web Management Interface by entering the IP address of the HP D2D Backup System to be updated. The System Information section for each service set will show the current software version.

Once this upgrade has been applied, it is not possible to downgrade to an earlier version of software without performing a rebuild to the library which will lose all existing user data.
Instructions must be followed in the release notes to apply all HP StoreOnce D2D software upgrades and patches.

Download

  1. Go to http://www.hp.com/support/downloads .

  2. Under storage, click Disk Storage Systems.

  3. Under StoreOnce Backup Systems, click HP StoreOnce Backup for Gen 3 single-node products or HP StoreOnce Backup Systems for Gen 2 products.

  4. Select your product and operating system.

  5. Click Software.

  6. In the Description column of the table, click the title of the software:

    • To read the release notes, click the Release Notes tab.

    • To download the software, click the Download button.

Proactive Updates

Receive support alerts (such as Customer Advisories), driver updates, software, firmware, and customer replaceable components, in your e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice Driver, Patch, Security, and Support alerts at the following URL: http://www.hp.com/go/myadvisory


Hardware Platforms Affected: EJ002B, EH983A, EH998A, EH993B, EJ001B, EH996A, EH985A, EH983B, EH993C, EH996B, EH998B, EJ001C, EJ002C, BB852A, BB854A, BB853A, BB855A, BB856A, BB857A
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA03729283
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Document title: CUSTOMER NOTICE: HP StoreOnce Backup Systems running Gen 2 software version 2.x.x or Gen 3 software version 3.4.0 - Conversion or upgrade to software version 3.5.0 is available
Document ID: emr_na-c03729283-1
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