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Advisory: (Revision) Red Hat Enterprise Linux - "[Firmware Bug]: The BIOS Has Corrupted Hw-PMU Resources" Message Can Be Safely Ignored Displayed with Red Hat Enterprise Linux 6 and Red Hat Enterprise Linux 7

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c03265132

Version: 4

Advisory: (Revision) Red Hat Enterprise Linux - "[Firmware Bug]: The BIOS Has Corrupted Hw-PMU Resources" Message Can Be Safely Ignored Displayed with Red Hat Enterprise Linux 6 and Red Hat Enterprise Linux 7
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2012-03-30

Last Updated: 2018-06-20


DESCRIPTION

Document Version
Release Date
Details
4
06/20/2018
Added HPE ProLiant Gen10-series servers and Red Hat Enterprise Linux 7 as affected.
3
08/14/2017
Added HPE ProLiant Gen9-series servers as affected servers.
Supersedes c03265132.
2
04/09/2013
Updated "Note:" in Resolution.
1
03/30/2012
Original Document Release.

On an HP ProLiant server running Red Hat Enterprise Linux 6 or Red Hat Enterprise Linux 7, the following message is displayed during the initial startup screen of Red Hat Linux:

[Firmware Bug]: the BIOS has corrupted hw-PMU resources

Additionally, a message similar to the following is posted to the dmesg file:

CPU0: Intel(R) Xeon(R) CPU X7560 @ 2.27GHz stepping 06
Performance Events: PEBS fmt1+, Nehalem events, Broken BIOS detected, complain to your hardware vendor.
[Firmware Bug]: the BIOS has corrupted hw-PMU resources (MSR 38d is 330) Intel PMU driver.

OR

CPU0: Quad-Core AMD Opteron(tm) Processor 2389 stepping 02
Performance Events: Broken BIOS detected, complain to your hardware vendor.
[Firmware Bug]: the BIOS has corrupted hw-PMU resources
(MSR c0010001 is 430076) AMD PMU driver.

SCOPE

Any HP ProLiant server running Red Hat Enterprise Linux 6 or Red Hat Enterprise Linux 7.

RESOLUTION

The messages do not affect the functionality or performance of the operating system or the server and can be safely ignored. Refer to the Red Hat Article, The boot message "Performance Events: PEBS fmt1+, Westmere events, Broken BIOS detected" is seen in Red Hat Enterprise Linux, for additional information, located at the following Red Hat URL:

https://access.redhat.com/kb/docs/DOC-55869 Non-HPE site

For the following ProLiant servers, the error message can be avoided by performing the steps detailed below:

  • All HPE Gen10 servers
  • All HPE ProLiant Gen9 servers
  • All HPE ProLiant Gen8 servers
  • HPE ProLiant DL580 G7 server
  • HPE ProLiant BL620 G7 server blade
  • HPE ProLiant BL680 G7 server blade
NOTE: For the servers listed above, perform the following to avoid the above message from being displayed:

IMPORTANT: Disabling "Processor Power and Utilization Monitoring" limits the HP ProLiant server capabilities.

  1. Boot machine to RBSU (F9).
  2. Press CTRL+A.
  3. Select "Service Options."
  4. Select "Processor Power and Utilization Monitoring."
  5. Select "Disable."
  6. Press F10 to save and exit.
  7. Reboot.
NOTE: One or more of the links above will take you outside the Hewlett Packard Enterprise web site. HPE does not control and is not responsible for information outside of the HPE web site.




NOTE: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .

To search for additional advisories related to Linux, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +Linux


Hardware Platforms Affected: HPE ProLiant ML30 Gen9 Server, HPE ProLiant XL270d Gen9 Server, HPE ProLiant XL260a Gen9 Server, HPE ProLiant MicroServer Gen10, HPE ProLiant DL360 Gen10 Server, HPE ProLiant BL460c Gen10 Server Blade, HPE Synergy 660 Gen10 Compute Module, HPE ProLiant DL380 Gen10 Server, HPE ProLiant DL560 Gen10 Server, HPE ProLiant XL230k Gen10 Server, HPE ProLiant XL170r Gen10 Server, HPE ProLiant XL190r Gen10 Server, HPE Apollo 2000 System, HPE ProLiant DL120 Gen10 Server, HPE ProLiant DL160 Gen10 Server, HPE ProLiant DL180 Gen10 Server, HPE ProLiant DL580 Gen10 Server, HPE ProLiant ML110 Gen10 Server, HPE ProLiant ML350 Gen10 Server, HPE Apollo 4510 System, HPE ProLiant XL450 Gen10 Server, HPE ProLiant DL385 Gen10 Server, HPE Apollo 6000 DLC System, HPE ProLiant XL270d Gen10 Server, HPE ProLiant DL380 G6 Server, HPE ProLiant BL460c G6 Server Blade, HPE ProLiant BL490c G6 Server Blade, HPE ProLiant DL360 G6 Server, HPE ProLiant ML150 G6 Server, HPE ProLiant DL180 G6 Server, HPE ProLiant DL160 G6 Server, HPE ProLiant DL160se G6 Server, HPE ProLiant BL280c G6 Server Blade, HPE ProLiant BL685c G6 Server Blade, HPE ProLiant DL170h G6 Server, HPE ProLiant DL320 G6 Server, HPE ProLiant BL465c G6 Server Blade, HPE ProLiant BL495c G6 Server Blade, HPE ProLiant DL585 G6 Server, HPE ProLiant DL385 G6 Server, HPE ProLiant DL785 G6 Server, HPE ProLiant BL2x220c G6 Server Blade, HPE ProLiant DL165 G7 Server, HPE ProLiant DL360 G7 Server, HPE ProLiant DL380 G7 Server, HPE ProLiant BL685c G7 Server Blade, HPE ProLiant DL385 G7 Server, HPE ProLiant BL465c G7 Server Blade, HPE ProLiant DL580 G7 Server, HPE ProLiant DL585 G7 Server, HPE ProLiant BL460c G7 Server Blade, HPE ProLiant DL985 G7 Server, HPE ProLiant DL980 G7 Server, HPE ProLiant BL2x220c G7 Server Blade, HPE ProLiant BL490c G7 Server Blade, HPE ProLiant BL620c G7 Server Blade, HPE ProLiant BL680c G7 Server Blade, HPE ProLiant DL170e G6 Server, HPE ProLiant SL230s Gen8 Server, HPE ProLiant SL250s Gen8 Server, HPE ProLiant SL270s Gen8 Server, HPE ProLiant BL460c Gen8 Server Blade, HPE ProLiant DL380p Gen8 Server, HPE ProLiant ML350p Gen8 Server, HPE ProLiant BL465c Gen8 Server Blade, HPE ProLiant SL160s Gen8 Server, HPE ProLiant DL388p Gen8 Server, HPE ProLiant DL560 Gen8 Server, HPE ProLiant DL360p Gen8 SE Server, HPE ProLiant DL320e Gen8 v2 Server, HPE ProLiant ML310e Gen8 v2 Server, HPE ProLiant MicroServer Gen8, HPE ProLiant XL730f Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE ProLiant XL230a Gen9 Server, HPE ProLiant XL250a Gen9 Server, HPE ProLiant DL388 Gen9 Server, HPE ProLiant XL740f Gen9 Server, HPE ProLiant XL750f Gen9 Server, HPE ProLiant DL120 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant DL60 Gen9 Server, HPE ProLiant DL80 Gen9 Server, HPE ProLiant ML110 Gen9 Server, HPE ProLiant XL170r Gen9 Server, HPE ProLiant XL190r Gen9 Server, HPE ProLiant WS460c Gen9 Graphics Server Blade, HPE ProLiant DL580 Gen9 Server, HPE ProLiant BL660c Gen9 Server Blade, HPE ProLiant DL560 Gen9 Server, HPE Apollo 4200 Gen9 Server, HPE ProLiant XL450 Gen9 Server
Operating Systems Affected: SUSE Linux Enterprise Server 11 (x86), Red Hat Enterprise Linux 6 (x86), Red Hat Enterprise Linux (Itanium), SUSE Linux Enterprise Server 11 (x86-64)
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2363
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Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Legal Disclaimer: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

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Document title: Advisory: (Revision) Red Hat Enterprise Linux - "[Firmware Bug]: The BIOS Has Corrupted Hw-PMU Resources" Message Can Be Safely Ignored Displayed with Red Hat Enterprise Linux 6 and Red Hat Enterprise Linux 7
Document ID: emr_na-c03265132-5
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