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Microsoft Exchange 2010 Software - The Autodiscover Service Failed to Provide Automatic Profile Configuration for Outlook 2007 Clients

Issue

Ran the below commands and it failed with the following errors:

Test-OutlookWebServices -ClientAccessServer "CASServerName"

RunspaceId : 45bdeee3-18a1-4a8a-9c6b-7baa62027906
Id : 1019
Type : Information
Message : A valid Autodiscover service connection point was found. The Autodiscover URL on this object is https://Host.DomainName.Com/Autodiscover/Autodiscover.xml

RunspaceId : 45bdeee3-18a1-4a8a-9c6b-7baa62027906
Id : 1006
Type : Error
Message : XML>'>' is an unexpected token. The expected token is '"' or '''. Line 1, position 63.

RunspaceId : 45bdeee3-18a1-4a8a-9c6b-7baa62027906
Id : 1023
Type : Error
Message : The Autodiscover service couldn't be contacted.

Solution

  1. Tried to browse the below link:

    https://Host.DomainName.Com/Autodiscover/Autodiscover.xml

  2. It redirected to /Owa page.

  3. Checked the default website and found redirection has been set. Removed the redirection set and restarted the Internet Information Server (IIS) Admin service.

  4. Ran Test-OutlookWebServices -ClientAccessServer "CASServer" this time the report came up fine without any errors.

  5. Launched the Outlook 2007 and autodiscover automatically configured the Outlook profile for the user.

Related article:

Click here for information on Diagnose Availability Service Issues Non-HPE site at http://technet.microsoft.com/en-us/library/bb124805.aspx.

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Document title: Microsoft Exchange 2010 Software - The Autodiscover Service Failed to Provide Automatic Profile Configuration for Outlook 2007 Clients
Document ID: emr_na-c02027696-2
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