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HP StorageWorks MSL4048 Tape Library - Error Codes

Overview

This document contains error code information for the HP StorageWorks MSL4048 Tape Library (MSL4048).

If an error occurs during operation, the device stops the current operation and displays an error code on the LCD screen. Unless otherwise noted in Operation Problems , try to resolve the error by cycling power to the device and retrying the operation.

To check the overall operation of the device, run the wellness test from the RMI or OCP. The wellness test exercises all robotic movements and checks the status of the electrical components and communication. To run the wellness test from the RMI, see the Performing general diagnostics section in Remote Management Interface (RMI) . To run the wellness test from the OCP, see the Running tests (Support > Run Tests) section in Operator Control Panel (OCP) .

If the error persists, contact support personnel, visit www.hp.com/support .

There are three ways to obtain error codes from the device:

  • On the OCP

  • On the RMI

  • On an L&TT support ticket or report

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Finding error code information on the OCP

Error codes are displayed in pop-up messages when an error occurs during an operation that is initiated from the operator control panel.

The message shows the error code and a description of the error.

For example:

8D 52 Mechanical Block

where:

8D is the main error code
52 is the error sub-code.

The error log contains a list of all errors, with a separate row for each error. The log shows the Date/Time, Code, and Description.

For example,

24/06/05 01:48
D7 50
System Error

where:

24/06/05 is the date in the format DD-MM-YY
01:48 is the time in 24–hour format. For example, 1:00 pm is 13:00.
D7 is the main error code
50 is the error sub-code

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Finding error code information on the RMI

You can find error codes on the RMI Support: Library Logs page. The available logs are: Error Trace, Informational Trace, Warning Trace, Configuration Change Trace and Standard Trace.

The log entries are displayed in order of most recent to oldest. The format for the log entries is: YY.MM.DD HH.MM.SS.ss LIB/ERR<80 89 62 40

  • YY.MM.DD - The date displayed as Year.Month.Day

  • HH.MM.SS.ss - The time displayed as Hour.Minute.Second.Hundredths fo a second

  • First code - Hard or soft error. The code after LIB/ERR (80 in the example) will be 80 or 40. 80 indicates a hard error, 40 indicates a soft error.

  • Second code - The main error code (89 in this example).

  • Third code - The sub-code (62 in this example).

  • Fourth code - Sub-code-specific information for factory use only

Figure 1: Support: Library logs page

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Finding error code information on an L&TT support ticket or report

An L&TT support ticket or report contains detailed information about the device configuration, along with errors and warnings. The support ticket and report contain the same information. The report is easier to read, but must be generated and read on the host computer. The support ticket can be downloaded from the device and then viewed on any computer with L&TT installed.

To generate and view a report or support ticket from L&TT, perform the following steps:

  1. In the L&TT By Product or By Connection tab, select the device from the device list.

  2. Click the Health button on the main toolbar to generate and display a standard report or click the Support button on the main toolbar to display the Support screen for additional report or support ticket options.

To download a support ticket from the device, do one of the following:

  • From the RMI Support > Support ticket screen, click Download.

  • Insert a USB flash drive into the USB port on the rear panel and then from the OCP, select Download support ticket to USB.

NOTE: The support ticket downloaded from the RMI will only contain information about the Library. To download a support ticket containing drive information, download the support ticket with L&TT.

To view a downloaded support ticket, perform the following steps:

  1. From the L&TT File menu, select Load Support Ticket.

  2. Select the support ticket file in the browser.

The top of the support ticket contains basic configuration information about the device (as shown in Figure 2).

Figure 2: Support ticket in viewer

Expand HP Event Logs to see events divided into three categories:

  • Events in the last 24 hours

  • Events in the last 31 days

  • Events older than 31 days

Set the Current Detail Level to see additional types of events:

  • Normal will only show critical events or hard errors.

  • More details will also show warning and configuration events.

  • Everything shows all events.

Critical events are designated with a STOP sign icon. Expand the event for more information (as shown in Figure 3).

Figure 3: Critical event details

  • The time stamp is in the format hours : minutes : seconds. The hours are in 24-hour clock format. For example, in this case 14 is 2 p.m.

  • The date is in the format year/month/day.

  • The event ID is the number on the header line, 0x006E in this example. It uniquely maps to an error code.

  • HE designates a hard error. The STOP sign icon and the word Crit before the event ID also indicate a hard error.

  • The text description in the header (robotic controller error in this example) is the simple text description of the main error code.

  • The main error code (0x83) is displayed in parenthesis as the Global error code. The text after the main error code (Robotic controller generic problem in this example) is the text description for the error code.

  • The error sub-code (0x02) is displayed in parenthesis as the Module error code. The text after the error sub-code (Robotic: connection to slave robotic failed in this example) is name of the component followed by the text description of the error sub-code.

  • The Current command provides information for factory use only.

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Main error code descriptions

The table below (Main error codes) lists the main error codes with details and a solution.

Here are some terms that you would encounter in the table below (Main error codes):

Gripper: The part of the robotics assembly that pinches media in order to grip it.
Slider: The part of the robotics assembly that plunges in and out for get and put operations.
Elevator: The part of the robotics assembly that moves in the vertical direction.
Rotation: The part of the robotics assembly that turns the robot to face each magazine and the drive.
Sled: The part of the robotics assembly that moves the robot towards the OCP or back towards the drive.

Main error codes
Error code
Description
Details and solution
80
Cannot initialize bar code reader
Power-cycle the unit and retry the operation.
81
No response from bar code reader
82
No response from EEPROM on robotic controller
83
Robotic controller generic problem
84
Setting of gripper motor parameters failed
85
Setting of slider motor parameters failed
86
Setting of elevator motor parameters failed
87
Setting of rotation motor parameters failed
88
Setting of sled motor parameters failed
89
Gripper obstructed
  • Run the wellness test.
  • Ensure that nothing is obstructing the gripper.
  • If the device was moved, verify that each of the tape cartridges is properly seated in a magazine.
8A
Slider obstructed
  • Run the wellness test.
  • If this error occurs with sub-code 43, a magazine could be misaligned. Remove the magazines, re-seat them, and try again.
  • Verify that nothing is obstructing the robot.
8B
Elevator obstructed
Run the wellness test
8C
Rotation obstructed
  • Run the wellness test.
  • Ensure that there is nothing obstructing the gripper.
  • If the device was moved, verify that each of the tape cartridges is properly seated in a magazine or drive.
8D
Sled obstructed
  • If this error occurs on the first power-on after unpacking or moving the device, or after replacing the chassis, ensure that the shipping lock was removed from the top and stored on the back panel.
  • If the device was moved or shipped with tape cartridges in the magazines, verify that the cartridges did not come out of the magazines to obstruct the drive.
  • Ensure that nothing is stacked on top of the device because any weight on top of the device can bow the top cover down and interfere with the robotics.
  • Ensure that the device is either mounted in a rack with its rack kit or in a tabletop conversion cover. The device must be supported under both of its side edges or the bottom can bow and impede robotic movement.
  • Run the wellness test.
8E
Ends of gripper movement not in expected range
Run the wellness test
8F
Ends of slider movement not in expected range
  • Early firmware versions were not able to use as much force to get or place media in a magazine. Upgrading the Library firmware might resolve this issue.
  • If the error consistently happens on the same slot, try different tape cartridges in that slot. If the failure remains with the same slot, the magazine may be at fault. If the failure follows the tape cartridge, the tape cartridge may be at fault.
  • If the failure remains with the same slot, the magazine may be at fault.

    • If the failure remains with the same slot, the magazine may be at fault.

    • If the failure follows the tape cartridge, the tape cartridge may be at fault.

  • If the device is performing an operation that automatically returns a tape cartridge to a certain slot, make sure another tape is not loaded in that slot.
  • Run the wellness test.
90
Ends of elevator movement not in expected range
Run the wellness test
91
Ends of rotation movement not in expected range
  • Run the wellness test.
  • Ensure that nothing is obstructing the plunge in and out movement of the robot.
92
Ends of sled movement not in expected range
Run the wellness test
93
Gripper reached a position beyond expected range
94
Slider reached a position beyond expected range
95
Elevator reached a position beyond expected range
96
Rotation reached a position beyond expected range
97
Sled reached a position beyond expected range
98
Cartridge present sensor not found
99
Slider home sensor not found
9A
Rotation home sensor not found
9B
Sled position sensor not found
9C
Gripper range of motion out of specification
9D
Slider range of motion out of specification
9E
Elevator range of motion out of specification
9F
Rotation range of motion out of specification
A0
Sled range of motion out of specification
A1
Open Mailslot failed
  • Retry the operation.
  • Ensure that nothing is obstructing the opening of the mailslot.
  • Remove the magazine and check for issues such as a tape label preventing the mailslot from opening.
B0
Command from Library controller to robotics controller did not complete in time allotted
  • Reset the device and retry the operation.
  • If the problem continues, contact HP support.
B1
Robot controller reported format error on command from Library controller
  • Reset the device and retry the operation.
  • Update the Library to the latest version.
B2
Communication to robot from Library controller failed
Run the wellness test.
B3
Robot stopped due to a released magazine
  • Check that all magazines are completely inserted and retry the operation.
  • If this error was caused by a manual magazine removal, replace the magazine and try the operation again.
B4
“Tape in gripper” sensor did not report the expected value
  • Remove the magazines and inspect them for a stuck tape. If no tapes are stuck in the magazines, shine a light in one of the open magazine bays to see if there is a tape in the robot or drive. If there is a tape in the robot, replace the magazines and power-cycle the device. If there is a tape in a drive, replace the magazines and run the Force Tape Eject operation. See the Force ejecting a drive (Support > Force Drive Eject) section in Operator Control Panel (OCP) .

  • Run the wellness test.
B5
Robotic controller not responding to command from Library controller
  • Reset the device and retry the operation.
  • Update the firmware to the latest version.
  • If power-cycling does not resolve the issue, contact HP support.
C0
Network initialization failed
  • Check the network cable.
  • Check that the network configuration is correct.
  • If DHCP is enabled, ensure that a DHCP server is up an running on the device's network.
  • Power cycle the device and try again.
C1
Telnet interface initialization failed
  • Check the network cable.
  • Check that the network configuration is correct.
  • Power cycle the device and try again.
C2
Web server initialization failed
C6
Ping command did not reach target
C7
Cannot upgrade firmware from USB
Retry the firmware upgrade. If not successful, attempt a different upgrade method, such as the RMI or L&TT.
D0
ROM checksum incorrect
  • Retry Library firmware upgrade.
  • If the device continues to fail, contact HP support.
D1
RAM error during Power-On-Self-Test
Power-cycle the unit
D2
Read or Write to NVRAM on Library controller failed
D3
Time controller failed during Power-On-Self-Test
D4
Internal UART serial communication error
D5
Communication to display failed
D6
Library controller memory error
D7
Fatal system error
D8
Library controller data base error
D9
No SCSI IC detected
DA
When running the wellness test, the bar code did not match the previous value for that tape
  • Check the bar code label for proper application and damage.
  • Run the wellness test again.
DB
External cooling fan error. The sub-code indicates the affected fan. Sub-code 00: drive sled #1. Sub-code 01:drive sled #2.
Check if the fan is operational and not obstructed
DC
I2C Bus failure.
  • Power-cycle the device.
  • Power down the Library and re-seat the library controller from the back panel.
DD
Warning event.
DE
Warning event.
F0
Drive exceeded temperature specification
  • Check ambient temperature to ensure that it is within operating specifications.
  • Check all fans to determine whether they are working properly.
F1
Library controller lost communication with the drive
  • Power-cycle the device and retry the operation.
  • Re-seat the tape drive to ensure a good connection to the device.
F2
Drive sled not present
F3
Drive hardware error
  • Cycle power, after several occurrences.
  • Contact technical support.
F4
Time allotted for drive loading exceeded
  • Check that the tape cartridge is supported and has not exceeded its usage life. Inspect it for damage.
  • Retry the operation.
  • Clean the drive. The error sub-code 00 indicates drive 1, sub-code 01 indicates drive 2, and so on.
F5
Time allotted for drive unloading exceeded
  • Retry the operation.
  • Attempt the Force Tape Eject process. Once the tape cartridge is ejected, unlock the magazine holding the cartridge and inspect the cartridge for damage. Discard the tape cartridge if it is damaged. See the Force ejecting a drive (Support > Force Drive Eject) section in Operator Control Panel (OCP) .

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Error sub-code descriptions

Robotic error sub-codes

The table below (Robotic error sub-codes) lists the robotic error sub-codes.

Here are some terms that you would encounter in the table below (Robotic error sub-codes):

Gripper: The part of the robotics assembly that pinches media in order to grip it.
Slider: The part of the robotics assembly that plunges in and out for get and put operations.
Elevator: The part of the robotics assembly that moves in the vertical direction.
Rotation: The part of the robotics assembly that turns the robot to face each magazine and the drive.
Sled: The part of the robotics assembly that moves the robot towards the OCP or back towards the drive.

Robotic error sub-codes
Sub-code
Description
01
Mechanical initialization failure
02
Connection to slave robotic failed
03
Error motor initialization
04
Error during gripper close
05
Error slider home positioning
06
Error elevator home movement
07
Error during sled movement to rotation position
08
Error during rotation initialization, get range failed
09
Error elevator in it
0A
Error during rotation to far position
0B
Error first sled init, move to sensor failed
0C
Error during sled movement to rotation position
0D
Error during rotation to slide position
0E
Error slider init, get range failed
0F
Error during slider forward movement
10
Error gripper init, get range failed
11
Error during slider home movement
12
Error during rotation to FAR position
13
Error sled init, move to sensor failed
20
Error inventory scan
21
Error during gripper close
22
Error slider home movement
23
Error during move gripper to scan pos
24
Error reading bar code label
28
Error Extra inventory scan
29
Error during closing gripper
2A
Error slider preposition movement
2B
Error during opening gripper
2C
Error during sled movement up to sensor
2D
Error slider preposition backwards movement
30
Error slot preposition
31
Error during sled movement in FLMoveRotation
32
Command sending to robotic failed
33
Error during elevator movement in FLMoveRotation function
34
Error during rotation in FLMoveRotation function
35
Error during elevator movement in FLMoveRotation function
36
Error during sled movement in FLMoveSled function
37
Error during sled positioning to mailslot in FLMoveSled function
38
Error during sled positioning to mailslot in FLMoveSled function
39
Error during sled positioning without sensor
40
Movement to/from slot failed
41
Error during first slider movement
42
Error during first gripper movement
43
Error during second slider movement
44
Error during second gripper movement, get range failed
45
Error during third slider movement, move home failed
50
Preposition to drive failed
51
Elevator movement to home sensor failed
52
Sled movement to home sensor failed
53
Error during sled movement to drive position
54
Error during rotation to drive position
55
Error during elevator movement in drive position
60
Move from/to drive failed
61
Error during first slider movement
62
Error during first gripper movement
63
Error during second slider movement
64
Error during second gripper movement, get range failed
65
Error during third slider movement, move home failed
70
Release magazine failed
71
Error during sled movement to rotation position
72
Error during rotation to unlock position
73
Error during move sled to block
80
Opening mailslot failed
82
Error during moving back, sensor was found
90
Movement to home position failed
91
Elevator movement to home position failed
92
Error during sled movement to rotation position
93
Error during rotation to home or far position
94
Sled movement to home sensor position failed
95
Sled movement to transport position failed
A0
Movement to mailslot failed
A1
Sled movement to sensor failed
A2
Sled movement to rotation position failed
A3
Elevator movement to home position failed
A4
Error during rotation to far position
A5
Sled movement to mailslot position failed

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Device error sub-codes

The table below (Device error sub-codes) lists the device error sub-codes.

Device error sub-codes
Error code
Description
81
Drive wake up failed
88
Error accessing slot status
90
Robotic load not reached Cartridge Present sensor
91
No activity after Load command
92
Time-out while loading tape
93
No activity after load command
94
Time-out drive Unload
95
Drive terminated unsuccessfully
96
Tape not ejected at robot unload
97
Slot not free at robot unload

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Drive error codes

The drive error codes are displayed on the RMI drive status page.

Drive error codes
Error code
Description
01
Drive broken
02
Temperature exceeds limit
03
Tape error
04
Cleaning cartridge is expired
05
Drive needs cleaning
06
Library lost communication with the drive
07
Warning that the tape is nearing its end of life

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Legal Disclaimer: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

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Document title: HP StorageWorks MSL4048 Tape Library - Error Codes
Document ID: emr_na-c01517702-2
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