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HP StorageWorks MSL4048 Tape Library - Tape Library Error Codes

If an error occurs during operation of the library, the library stops the current operation and displays an error code on the LCD screen. Unless otherwise noted in the troubleshooting document, try to resolve the error by cycling power to the library and retrying the last operation. If the error persists, contact the support personnel. Also access error information from the Support sub-menu item, see Viewing logs (Support > View Logs) .

Explanation of error codes

OCP errors

Error codes are displayed in pop-up messages when an error occurs during an operation that is initiated from the operator control panel.

The message shows the error code and a description of the error.

For example:

8D 52
Mechanical Block

The error log contains a list of all errors, with a separate row for each error. The log shows the Date/Time, Code and Description.

For example:

24/06/05 01:48 D7 50 System Error

where:

24/06/05 = date in the format DD-MM-YY
01:48 = hours in 24h clock format. For example: 1:00 p.m. is 13:00.
D7 = main error code
50 = error sub-code

Also see, Viewing logs (Support > View Logs)

RMI error log

On the RMI error log, an error entry is displayed as:

05.11.09 13:24:23.02 LIB/ERR, 80 9B 37 31 - - - Robotic Failure.

05.11.09 = the date (YY.MM.DD)
13:24:23.02 = the time (HH:MM:SS.ss)
80 9B 37 31 = the error code information 80 = hard error (40 would be a recovered error), 9B = main
error code, 37 = error sub-code, 31 = sub-code specific information for factory use only.

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Main error code descriptions

Main error codes
Error Code
Description
Details and Solution
80
Can not initialize bar code reader
Power-cycle the unit and retry the operation
81
No response from bar code reader
82
No response from EEPROM on robotic controller
83
Robotic controller generic problem
84
Setting of gripper motor parameters failed
NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.
85
Setting of slider motor parameters failed
NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
86
Setting of elevator motor parameters failed
NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.
87
Setting of rotation motor parameters failed
NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
88
Setting of sled motor parameters failed
NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
89
Gripper obstructed
NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.
Run the Wellness Test
8A
Slider obstructed
NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
8B
Elevator obstructed
NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.
8C
Rotation obstructed
NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
8D
Sled obstructed
NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
8E
Ends of gripper movement not in expected range
NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.
8F
Ends of slider movement not in expected range
NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
90
Ends of elevator movement not in expected range
NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.
91
Ends of rotation movement not in expected range
NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
92
Ends of sled movement not in expected range
NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
93
Gripper reached a position beyond expected range
NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.
94
Slider reached a position beyond expected range
NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
95
Elevator reached a position beyond expected range
NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.
96
Rotation reached a position beyond expected range
NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
97
Sled reached a position beyond expected range
NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
98
Cartridge present sensor not found
99
Slider home sensor not found
NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
9A
Rotation home sensor not found
NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
9B
Sled position sensor not found
NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
9C
Gripper range of motion out of specification
NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.
9D
Slider range of motion out of specification
NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
9E
Elevator range of motion out of specification
NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.
9F
Rotation range of motion out of specification
NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
A0
Sled range of motion out of specification
NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
A1
Open Mail Slot failed
  • Retry the operation

  • If not successful, contact technical support

B0
Command from library controller to robotics controller didn’t complete in time allotted
  • Reset the unit

  • Retry the operation

  • If not successful, contact technical support

B1
Robot controller reported format error on command from library controller
B2
Communication to robot from library controller failed
B3
Robot stopped due to a released magazine
  • Check if magazine is completely inserted

  • Retry the operation

  • If not successful, contact technical support

B4
Tape in gripper sensor did not report the expected value
NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.
  • Remove and inspect the magazine or drive for a stuck tape

  • Run the Wellness Test

B5
Robotic controller not responding to command from library controller
  • Reset the unit

  • Retry the operation

  • If not successful, contact technical support

C0
Network initialization failed
Check network cable,
  • Check the network configuration

  • Power cycle the unit

C1
Telnet interface initialization failed
C2
Web server initialization failed
C6
Ping command did not reach target
C7
Cannot upgrade firmware from USB
  • Retry firmware upgrade, if not successful

  • Attempt a different upgrade method

D0
ROM checksum incorrect
Retry firmware upgrade
D1
RAM error during Power-On-Self-Test
Power-cycle the unit
D2
Read or Write to NVRAM on library controller failed
D3
Time controller failed during Power-On-Self-Test
D4
Internal UART serial communication error
D5
Communication to display failed
D6
Library controller memory error
D7
Fatal system error
D8
Library controller data base error
D9
No SCSI IC detected
DA
In Wellness Test the bar code read did not match the previous value for that tape
  • Check the bar code label

  • Run the Wellness Test again

DB
External cooling fan error.
sub-code indicates which fan is affected.
sub-code 00: drive sled #1,
sub-code 01: drive sled #2
NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
Check if the fan is operational and not obstructed
The error sub code will indicate which drive assembly is affected
  • subcode 00 = Drive 1

  • subcode 01 = Drive 2

  • subcode 02 = Drive 3

  • subcode 03 = Drive 4

DC
I2C bus failure
Power-cycle the library
F0
Drive exceeded temperature specification
Check ambient temperature conditions and fans
The error sub code will indicate which drive assembly is affected
  • subcode 00 = Drive 1

  • subcode 01 = Drive 2

  • subcode 02 = Drive 3

  • subcode 03 = Drive 4

F1
Library controller lost communication with the drive
Re-seat the tape drive
The error sub code will indicate which drive assembly is affected
  • subcode 00 = Drive 1

  • subcode 01 = Drive 2

  • subcode 02 = Drive 3

  • subcode 03 = Drive 4

F2
Drive sled5 not present
F3 error
Drive hardware
  • Cycle power, after several occurrences

  • Contact technical support

The error sub code will indicate which drive assembly is affected
  • subcode 00 = Drive 1

  • subcode 01 = Drive 2

  • subcode 02 = Drive 3

  • subcode 03 = Drive 4

F4
Time allotted for drive loading exceeded
  • Retry the operation, if not successful

  • Contact technical support

The error sub code will indicate which drive assembly is affected
  • subcode 00 = Drive 1

  • subcode 01 = Drive 2

  • subcode 02 = Drive 3

  • subcode 03 = Drive 4

F5
Time allotted for drive unloading exceeded
  • Attempt Force Tape Eject test

  • Inspect tape for defects after unloading

The error sub code will indicate which drive assembly is affected
  • subcode 00 = Drive 1

  • subcode 01 = Drive 2

  • subcode 02 = Drive 3

  • subcode 03 = Drive 4

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Error sub-code descriptions

Robotic error sub-codes

Robotic error sub-codes
Sub-Code
Description
01
Mechanical initialization failure
02
Connection to slave robotic failed
03
Error motor initialization
04
Error during gripper 1 close
05
Error slider 2 home positioning
06
Error elevator 3 home movement
07
Error during sled 5 movement to rotation 4 position
08
Error during rotation 4 initialization, get range failed
09
Error elevator 3 init
0A
Error during rotation 4 to far position
0B
Error first sled 5 init, move to sensor failed
0C
Error during sled 5 movement to rotation 4 position
0D
Error during rotation 4 to drive position
0E
Error slider 2 init, get range failed
0F
Error during slider 2 forward movement
10
Error gripper 1 init, get range failed
11
Error during slider 2 home movement
12
Error during rotation 4 to FAR position
13
Error sled 5 init, move to sensor failed
20
Error inventory scan
21
Error during gripper 1 close
22
Error slider 2 home movement
23
Error during move gripper 1 to scan pos
24
Error reading bar code label
28
Error Extra inventory scan
29
Error during closing gripper 1
2A
Error slider 2 preposition movement
2B
Error during opening gripper 1
2C
Error during sled 5 movement up to sensor
2D
Error slider 2 preposition backwards movement
30
Error slot preposition
31
Error during sled 5 movement in FLMoveRotation
32
Command sending to robotic failed
33
Error during elevator 3 movement in FLMoveRotation function
34
Error during rotation 4 in FLMoveRotation function
35
Error during elevator 3 movement in FLMoveRotation function
36
Error during sled 5 movement in FLMoveSled function
37
Error during sled 5 positioning to mail slot in FLMoveSled function
38
Error during sled 5 positioning to mail slot in FLMoveSled function
39
Error during sled 5 positioning without sensor
40
Movement to/from slot failed
41
Error during first slider 2 movement
42
Error during first gripper 1 movement
43
Error during second slider 2 movement
44
Error during second gripper 1 movement, get range failed
45
Error during third slider 2 movement, move home failed
50
Preposition to drive failed
51
Elevator 3 movement to home sensor failed
52
Sled 5 movement to home sensor failed
53
Error during sled 5 movement to drive position
54
Error during rotation 4 to drive position
55
Error during elevator 3 movement in drive position
60
Move from/to drive failed
61
Error during first slider 2 movement
62
Error during first gripper 1 movement
63
Error during second slider 2 movement
64
Error during second gripper 1 movement, get range failed A4 Error during rotation 4 to far position
65
Error during third slider 2 movement, move home failed
70
Release magazine failed
71
Error during sled 5 movement to rotation 4 position
72
Error during rotation 4 to unlock position
73
Error during move sled 5 to block
80
Opening mail slot failed
82
Error during moving back, sensor was found
90
Movement to home position failed
91
Elevator 3 movement to home position failed
92
Error during sled 5 movement to rotation 4 position
93
Error during rotation 4 to home or far position
94
Sled 5 movement to home sensor position failed
95
Sled 5 movement to transport position failed
A0
Movement to mail slot failed
A1
Sled 5 movement to sensor failed
A2
Sled 5 movement to rotation position failed
A3
Elevator 3 movement to home position failed
A4
Error during rotation 4 to far position
A5
Sled 5 movement to mail slot position failed
NOTE:
  1. Gripper is the part of the robotics assembly that pinches media in order to grip it.

  2. Slider is the part of the robotics assembly that plunges in and out for get and put operations.

  3. Elevator is the part of the robotics assembly that moves in the vertical direction.

  4. Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.

  5. Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.

Library error sub-codes

The following table lists the library error sub-codes.

Library error sub-codes
Error Code
Description
81
81 Drive wake up failed
88
Error accessing slot status
90
Robotic load not reached Cartridge Present sensor
91
No activity after Load command
92
Time-out while loading tape
93
No activity after load command
94
Time-out drive Unload
95
Drive terminated unsuccessfully
96
Tape not ejected at robot unload
97
Slot not free at robot unload

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Using HP Library & Tape Tools to diagnose problems

When HP Library & Tape Tools is installed on the host server, it can be used to:
  • Identify all SCSI devices connected to the system.

  • View detailed configuration, identification, inventory, and drive information for the library.

  • Easily update library and drive firmware.

  • Run advanced diagnostic tests, including connectivity, read/write, media validation, and testing the functionality of the library.

  • View library and drive error logs.

  • Generate a detailed support file that can be e-mailed or faxed to the support representative for analysis.

The HP Library & Tape Tools diagnostic provides an intuitive graphical user interface with integrated context-sensitive help. It can be downloaded free of charge from www.hp.com/support/TapeTools .

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