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Notice: Tips On Searching and Navigating HPE.com To Locate Customer Advisories, Customer Notices, And Customer Bulletins

SUPPORT COMMUNICATION - CUSTOMER NOTICE

Document ID: c00638154

Version: 5

Notice: Tips On Searching and Navigating HPE.com To Locate Customer Advisories, Customer Notices, And Customer Bulletins
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2018-09-21

Last Updated: 2018-09-21


DESCRIPTION

The HPE.com website provides customers with multiple methods of locating information. Customers can either navigate to the information or search using text strings or keywords. Advisories, Notices, and Bulletins are available in the HPE Support Center (HPESC).

This document provides tips for locating documents on the (HPESC). When searching the HPE.com website for information such as HPE servers Customer Advisories, Customer Notices, and Customer Bulletins, HPE recommends using specific criteria in order to allow the search engine to perform optimally.

This document provides answers to the following questions:

How do I find information using search strings?

How Do I Find Support Information for My Product Navigating HPE.com?

How Do I receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail?

How Do I locate Security Bulletins?

DETAILS

SEARCH HPE.COM

What are the best search criteria to use when using the search engine on HPE.com?

TIP: Customer Advisories, Notices, and Bulletins can be located using third party search engines. This document is specific to using the HPE search engine and the navigate feature on HPE.com.

The HPE search employs a simplified search syntax based upon the plus (+) and minus (-) operators.

Note (1): Consult the HPE Search Help page at the URL below for instructions on their use in HPE's search application: http://h20566.www2.hpe.com/portal/site/hpsc/public/kb/help?sp4ts.oid=7271241

For example, when searching for Customer Advisories on Linux and ProLiant servers, use a search string similar to the following: +advisory +Linux

Note (2): Entering "Linux" + "advisory" may enable the search engine to return more documents than entering only one of the keywords.

Below are some additional examples of search strings that can be used:

+notice +HPE OneView

+advisory +Microsoft +Bulletin +CVE

+advisory +Linux

NAVIGATE HPE.COM

HPE is committed to providing an efficient web navigational experience for customers. Customers will be able to easily locate support documentation for their products.

You can navigate HPE.com using the following:

  1. Click the following link:

    https://support.hpe.com/hpesc/public/home

  2. Enter a product name (e.g., "DL380") in the text search field and wait for a list of products to populate. From the products displayed, identify the desired product and click on the Documents & software icon to the right of the product.
  3. From the Documents & software dropdown menus on the left side of the page:
    Select the Document Type - (e.g. All)
    Select the Document Sub Type - (e.g. Customer Advisories, Customer Notices, and Customer Bulletins)

The Advisories, Notices, and Bulletins are organized by date (most recent to least recent). The enhanced navigational capabilities allow customers to focus on specifics that are particular to their configuration, making locating support information quick and easy. With the sub-categories, customers can readily locate Advisories and Notices pertaining to, for example, a specific product rather than having to search a broader category containing all products.

Note: The support and drivers page is available at the same URL, click Drivers & software: https://support.hpe.com/hpesc/public/home

For detailed information on navigating HPE.com, refer to the Customer Notice, Tips On Navigating HPE.com To Locate the Latest HPE Service Pack, Drivers, Patches, and Other Support Software Downloads and Options, located at the following URL: http://h20565.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c01364745

Subscriber's Choice

Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: https://h41360.www4.hpe.com/alerts-signup.php

Security Bulletins


HPE Security Bulletins are available at the Security Bulletin Archive .

In addition, industry-wide, critical security vulnerabilities are published on the HPE Product Security Vulnerability Alerts page, located at the following URL:
http://www.hpe.com/info/security-alerts

NOTE: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

To search for additional advisories related to HPE servers, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +HPE servers


Hardware Platforms Affected: HPE ProLiant ML30 Gen9 Server, HPE Synergy 480 Gen9 Compute Module, HPE Synergy 660 Gen9 Compute Module, HPE Synergy 40Gb F8 Switch Module, HPE Synergy 12000 Frame, HPE Synergy Composer, HPE Synergy Image Streamer, HPE Synergy 620 Gen9 Compute Module, HPE Synergy 680 Gen9 Compute Module, HPE StoreOnce 6600 120TB for 1st Couplet, HPE StoreOnce 6600 120TB for 2nd and 4th Couplet, HPE StoreOnce 6600 120TB for 3rd Couplet, HPE Apollo d6500 Chassis, HPE ProLiant XL270d Gen9 Server, HPE ProLiant XL260a Gen9 Server, HPE 3PAR StoreServ 9000 Storage, HPE ProLiant MicroServer Gen10, HPE ProLiant DL360 Gen10 Server, HPE ProLiant BL460c Gen10 Server Blade, HPE Synergy 660 Gen10 Compute Module, HPE Synergy 480 Gen10 Compute Module, HPE ProLiant DL380 Gen10 Server, HPE ProLiant DL560 Gen10 Server, HPE ProLiant XL230k Gen10 Server, HPE Integrated Lights-Out 5 (iLO 5) for HPE Gen10 Servers, HPE ProLiant XL170r Gen10 Server, HPE ProLiant XL190r Gen10 Server, HPE Apollo 2000 System, HPE ProLiant DL120 Gen10 Server, HPE ProLiant DL160 Gen10 Server, HPE ProLiant DL180 Gen10 Server, HPE ProLiant DL580 Gen10 Server, HPE ProLiant ML110 Gen10 Server, HPE ProLiant ML350 Gen10 Server, HPE Apollo 4510 System, HPE Apollo 4510 System, HPE ProLiant XL450 Gen10 Server, HPE ProLiant XL450 Gen10 Server, HPE ProLiant DL385 Gen10 Server, HPE ProLiant XL450 Gen10 Configure-to-order Server Node for Apollo 4510 Gen10 Chassis, HPE Apollo 6000 DLC System, HPE ProLiant XL270d Gen10 Server, HPE ProLiant DL20 Gen10 Server, HPE ProLiant ML30 Gen10 Server, HPE X1000 Network Storage Systems, HPE StorageWorks X1800sb Network Storage Blade, HPE P2000 G3 MSA Array Systems, HPE StoreEasy 3000 Gateway Storage Blade, HPE 3PAR Operating System Software, HPE 3PAR Remote Copy Software, HPE 3PAR Remote Copy Software License, HPE 3PAR Replication Software Suite, HPE StoreEasy 1000 Storage, HPE StoreEasy 3000 Gateway Storage, HPE StoreEasy 5000 Storage, HPE 3PAR InForm Operating System Software, HPE ConvergedSystem 700x for Microsoft Solution Kit, HPE 3PAR Operating System Software Licenses, HPE 3PAR Replication Software Suite Licenses, HPE MSA 2040 SAN Storage, HPE StoreOnce VSA Software, HPE 3PAR StoreServ File Controller, HPE ConvergedSystem 300 for Vertica, HPE MSA 1040 SAN Storage, HPE ConvergedSystem 500 for SAP HANA Scale-out Configurations, HPE ConvergedSystem 500 for SAP HANA Scale-up Configurations, HPE InfiniBand Switch for Apollo 8000, HPE Apollo 8000 iCDU Rack, HPE Apollo f8000 Rack, HPE Apollo 6000 Chassis, HPE Apollo 6000 Power Shelf, HPE ProLiant XL730f Gen9 Server, HPE ConvergedSystem 700 for Virtualization 1.1, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE ProLiant XL230a Gen9 Server, HPE ProLiant XL250a Gen9 Server, HPE ConvergedSystem 900 for SAP HANA Scale-up Configurations, HPE ProLiant DL388 Gen9 Server, HPE ConvergedSystem 700x v1.1 VMware Kit, HPE ConvergedSystem 700x v1.1 Microsoft Kit, HPE ConvergedSystem 900 for SAP HANA Scale-out Configurations, HPE ProLiant XL740f Gen9 Server, HPE ProLiant XL750f Gen9 Server, HPE 3PAR File Persona Software, HPE 3PAR File Persona Software Licenses, HPE 3PAR StoreServ 7450c 4-node Storage Base, HPE 3PAR StoreServ 7200c 2-node Storage Base for Storage Centric Rack, HPE 3PAR StoreServ 7200c 2-node Field Integrated Storage Base, HPE 3PAR StoreServ 7400c 2-node Storage Base for Storage Centric Rack, HPE 3PAR StoreServ 7400c 2-node Field Integrated Storage Base, HPE 3PAR StoreServ 7400c 4-node Storage Base for Storage Centric Rack, HPE 3PAR StoreServ 7400c 4-node Field Integrated Storage Base, HPE 3PAR StoreServ 7440c 2-node Storage Base, HPE 3PAR StoreServ 7440c 2-node Storage Base for Storage Centric Rack, HPE 3PAR StoreServ 7440c 4-node Storage Base, HPE 3PAR StoreServ 7440c 4-node Storage Base for Storage Centric Rack, HPE 3PAR StoreServ 7450c 2-node Storage Base, HPE 3PAR StoreServ 7450c 2-node Storage Base for Storage Centric Rack, HPE 3PAR StoreServ 7450c 2-node Field Integrated Storage Base, HPE 3PAR StoreServ 7450c 4-node Storage Base for Storage Centric Rack, HPE 3PAR StoreServ 7450c 4-node Field Integrated Storage Base, HPE 3PAR StoreServ 7200c 2-node Storage Base, HPE 3PAR StoreServ 7400c 2-node Storage Base, HPE 3PAR StoreServ 7400c 4-node Storage Base, HPE ProLiant DL120 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant DL60 Gen9 Server, HPE ProLiant DL80 Gen9 Server, HPE Recovery Manager Central Software, HPE 3PAR StoreServ 7200c All Flash Starter Kit, HPE ConvergedSystem 700 Virtualization 2.0 Foundation Kit, HPE ConvergedSystem 700 Virtualization 2.0 VMware Kit, HPE ConvergedSystem 700 (CS700), HPE ProLiant ML110 Gen9 Server, HPE ProLiant XL170r Gen9 Server, HPE ProLiant XL190r Gen9 Server, HPE ProLiant WS460c Gen9 Graphics Server Blade, HPE Apollo r2000 Chassis, HPE ProLiant DL580 Gen9 Server, HPE ProLiant BL660c Gen9 Server Blade, HPE ProLiant DL560 Gen9 Server, HPE Apollo 4200 Gen9 Server, HPE Apollo 4500 System, HPE ProLiant XL450 Gen9 Server, HPE 3PAR StoreServ 20000 Storage, HPE Apollo 4500 Chassis, HPE Reference Architecture for VDI with Citrix on ConvergedSystem 700, HPE Reference Architecture with Arista Switch on Converged Infrastructure, HPE 3PAR StoreServ 8000 Storage
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK798
©Copyright 2018 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Legal Disclaimer: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

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Document title: Notice: Tips On Searching and Navigating HPE.com To Locate Customer Advisories, Customer Notices, And Customer Bulletins
Document ID: emr_na-c00638154-11
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