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Bulletin: (Revision) HPE MSA Storage - Critical Firmware Upgrade Required for Certain MSA SAS Solid State Drive (SSD) Models to Prevent Drive Failure at 32,768 Hours of Operation

SUPPORT COMMUNICATION - CUSTOMER BULLETIN

Document ID: a00092758en_us

Version: 2

Bulletin: (Revision) HPE MSA Storage - Critical Firmware Upgrade Required for Certain MSA SAS Solid State Drive (SSD) Models to Prevent Drive Failure at 32,768 Hours of Operation
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2019-11-21

Last Updated: 2019-12-04


DESCRIPTION

Document Version
Release Date
Details
2
12/02/2019
Revised the HDD/SSD Model Number Matrix URL in the Resolution section under Additional references.
1
11/22/2019
Original document release.

IMPORTANT: This HPD8 firmware is considered a critical fix and is required to address the issue detailed below. HPE strongly recommends immediate application of this critical fix. Neglecting to update to SSD firmware version HPD8 will result in drive failure and data loss at 32,768 hours of operation and require restoration of data from backup in non-fault tolerance, such as RAID 0 and in fault tolerance RAID mode if more drives fail than what is supported by the fault tolerance RAID mode of the logical drive. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future-related errors.

HPE was notified by a Solid State Drive (SSD) supplier of a firmware defect affecting certain SAS models listed in the Scope section.

The issue affects SAS SSDs with an HPE firmware version prior to HPD8 that results in SSD failure at 32,768 hours of operation (in other words, 3 years, 270 days, 8 hours). Neither the SSD, nor the data can be recovered after the SSD failure occurs. In addition, SSDs which were put into service at the same time will likely fail nearly simultaneously.

To determine total power-on hours for an HPE MSA drive, refer to the Resolution section.

To determine which drive models are configured in the HPE MSA Storage array and their corresponding firmware versions, use any of the following utilities:

  • HPE MSA System Management Utility (SMU)
  • HPE MSA Command Line Interface (CLI)
  • HPE Systems Insight Manager (HP SIM)

For example:

In SMU v3

To view information about disks and firmware versions, in the Home topic, select System > Update Firmware > Update Disk Drives.

In SMU v2

To view information about disks and firmware versions, in the Configuration View panel, select Tools > Update Firmware.

From the CLI

Use the show disks encl command:

SCOPE

This issue affects any of the following SAS SSD models running a drive firmware version earlier than HPD8 and installed in an HPE MSA Storage array:

HPE Model Number
Model Description
MO0400JFFCF
HPE MSA 400GB 12G SAS MIXED USE SSD
MO0800JFFCH
HPE MSA 800GB 12G SAS MIXED USE SSD
MO1600JFFCK
HPE MSA 1.6TB 12G SAS MIXED USE SSD
MO3200JFFCL
HPE MSA 3.2TB 12G SAS MIXED USE SSD

RESOLUTION

Immediately upgrade the drive firmware to version HPD8, which HPE has released to prevent the issue described above.

Obtain HPD8 for HPE MSA SSDs from one of the following links, depending on the operating system installed:

MSA Windows

MSA Linux

NOTE: To install, refer to the Installation Instructions tab in the respective download page above.

For a tutorial on upgrading the HPE MSA drive firmware, refer to Customer Notice a00061662: HPE MSA Storage - New HPE MSA Best Practices Part 3, Drive Firmware .

Determining drive power-on hours for an HPE MSA drive

Using the SMU:

  1. Select SYSTEM from the left topic menu.
  2. Hover over the drive model:

Using the CLI:

NOTE: It is recommended to use the API output in XML if using scripting with the CLI. The following command is used to get the details of the drive, including power-on hours: show disks <disk> detail

Additional references

Refer to the HPE MSA Drives - HDD/SSD Model Number Matrix for the latest drive firmware versions and firmware download links.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form


Hardware Platforms Affected: HPE MSA 2042 SAN Storage, HPE MSA 2050 SAN Storage, HPE MSA 2052 SAN Storage, HPE MSA 1050 SAN Storage, HPE MSA 2040 SAN Storage, HPE MSA 1040 SAN Storage
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK5142
©Copyright 2019 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Legal Disclaimer: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

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Document title: Bulletin: (Revision) HPE MSA Storage - Critical Firmware Upgrade Required for Certain MSA SAS Solid State Drive (SSD) Models to Prevent Drive Failure at 32,768 Hours of Operation
Document ID: emr_na-a00092758en_us-2
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