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Bulletin: (Revision) HPE SAS Solid State Drives - Critical Firmware Upgrade Required for Certain HPE SAS Solid State Drive Models to Prevent Drive Failure at 32,768 Hours of Operation

SUPPORT COMMUNICATION - CUSTOMER BULLETIN

Document ID: a00092491en_us

Version: 4

Bulletin: (Revision) HPE SAS Solid State Drives - Critical Firmware Upgrade Required for Certain HPE SAS Solid State Drive Models to Prevent Drive Failure at 32,768 Hours of Operation
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2019-11-19

Last Updated: 2019-12-20

DESCRIPTION

Document Version
Release Date
Details
4
12/20/2019
Hardware Platforms updated with the four HPE ConvergedSystem solutions that support the affected SSD models.
Description updated with the links to the bulletins for: "HPE Solutions for SAP HANA", "MSA Storage" and "StoreVirtual Storage".
Description updated. Listed Cloudline, Moonshot and Edgeline as NOT AFFECTED.
Description updated with a link to self-help scripts which perform an SSD drive firmware check.
Description updated with a statement about HPE InfoSight capability to push a warning message to impacted customers.
Resolution updated with a note for reboot requirement on Gen9 environments configured with a P431 Smart Array Controller (e.g.,HPE Base Configurations for SAP HANA).
Resolution updated with links to the firmware update resources: "Software Analysis and Update Tools" and "Completion Messages Displayed by Smart Component".
3
12/9/2019
Resolution updated with new HPD8 drive firmware links for the remaining affected drives.
Resolution updated with information on SSD support for online firmware updates and reboot requirements.
Description updated. Listed HPE Synergy D3940 Storage Module as AFFECTED and listed HPE StoreEasy 5000 Storage as NOT AFFECTED.
Hardware Platforms updated with HPE Gen10 server platforms that support the affected SSD models.
2
12/2/2019
Updated the Description section. Listed the following platforms as NOT AFFECTED: HPE 3PAR StoreServ Storage, D8000 Disk Enclosure, Nimble Storage, Primera Storage, StoreOnce Systems, XP Storage, HPE StoreEasy 5000 Storage and SimpliVity.
1
11/22/2019
Original Document Release.

IMPORTANT: This HPD8 firmware is considered a critical fix and is required to address the issue detailed below. HPE strongly recommends immediate application of this critical fix. Neglecting to update to SSD Firmware Version HPD8 will result in drive failure and data loss at 32,768 hours of operation and require restoration of data from backup in non-fault tolerance, such as RAID 0 and in fault tolerance RAID mode if more drives fail than what is supported by the fault tolerance RAID mode logical drive. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors.

HPE was notified by a Solid State Drive (SSD) manufacturer of a firmware defect affecting certain SAS SSD models (reference the table below) used in a number of HPE server and storage products (i.e., HPE ProLiant, Synergy, Apollo, Synergy D3940 Storage Module, HPE ConvergedSystem, D3000/D6000/D6020 Disk Enclosures, MSA Storage, StoreEasy 1000 Storage, StoreVirtual 4335 Hybrid Storage and StoreVirtual 3000 Storage are affected).

NOTE: The following platforms are NOT AFFECTED by this issue: HPE 3PAR StoreServ Storage, D8000 Disk Enclosure, Nimble Storage, Primera Storage, StoreOnce Systems, XP Storage, HPE StoreEasy 5000 Storage, SimpliVity, Cloudline, Moonshot and Edgeline.

The issue affects SSDs with an HPE firmware version prior to HPD8 that results in SSD failure at 32,768 hours of operation (i.e., 3 years, 270 days 8 hours). After the SSD failure occurs, neither the SSD nor the data can be recovered. In addition, SSDs which were put into service at the same time will likely fail nearly simultaneously.

To determine total Power-on Hours via Smart Storage Administrator, refer to the link below:

Smart Storage Administrator (SSA) - Quick Guide to Determine SSD Uptime

In addition, scripts which perform an SSD drive firmware check for the 32,768 power-on-hours failure issue on certain HPE SAS SSD drives are available for Linux, VMware and Windows. See the Readme.txt file contained within the zip file for instructions. Download the script at the following link:

SSD Issue Detection Scripts

Checksum the zip file to ensure it matches the following SHA-256 checksum:

e21c0c4893275e51b9bc90d43d09ad9b0e504f8f4ebd4d3e9f545e737ec075da


Note that InfoSight for Servers is currently equipped with the capability to push a warning message (called a Wellness alert) to impacted customers with pointers to this bulletin and firmware downloads.

Important

For HPE ConvergedSystems for SAP HANA (CS500 and CS900) and HPE Predefined Configurations with HPE COE Service for SAP HANA, refer to the following bulletin:

Critical Firmware Upgrade Required to Prevent Drive Failure at 32,768 Hours of Operation on Certain SAS Solid State Drive Models Deployed on HPE Solutions for SAP HANA

For MSA Storage and StoreVirtual Storage platforms, refer to the following bulletins:

Critical Firmware Upgrade Required For Certain MSA SAS Solid State Drive Models to Prevent Drive Failure at 32,768 Hours of Operation

Critical Firmware Upgrade Required For Certain StoreVirtual 3200 and StoreVirtual 4335 Hybrid SAS Solid State Drive Models to Prevent Drive Failure at 32,768 Hours of Operation

For more details, please refer to the drive firmware Release Notes for the version with this fix listed in the Resolution section.

SCOPE

Any of the following HPE SAS SSD models running a drive firmware version prior to HPD8:

Important: For SSDs with a firmware fix date of December 9, 2019, note that due to the nature of the SSD failure not occurring until attaining 32,768 hours of operation, these drives are NOT susceptible to failure during this extended period of time.

HPE Model Number
HPE SKU
HPE SKU DESCRIPTION
HPE Spare Part SKU
HPE Firmware Fix Date
VO0480JFDGT
816562-B21
HP 480GB 12Gb SAS 2.5 RI PLP SC SSD
817047-001
11/22/2019
VO0960JFDGU
816568-B21
HP 960GB 12Gb SAS 2.5 RI PLP SC SSD
817049-001
11/22/2019
VO1920JFDGV
816572-B21
HP 1.92TB 12Gb SAS 2.5 RI PLP SC SSD
817051-001
11/22/2019
VO3840JFDHA
816576-B21
HP 3.84TB 12Gb SAS 2.5 RI PLP SC SSD
817053-001
11/22/2019
MO0400JFFCF
822555-B21
HP 400GB 12Gb SAS 2.5 MU PLP SC SSD S2
822784-001
11/22/2019
MO0800JFFCH
822559-B21
HP 800GB 12Gb SAS 2.5 MU PLP SC SSD S2
822786-001
11/22/2019
MO1600JFFCK
822563-B21
HP 1.6TB 12Gb SAS 2.5 MU PLP SC SSD S2
822788-001
11/22/2019
MO3200JFFCL
822567-B21
HP 3.2TB 12Gb SAS 2.5 MU PLP SC SSD S2
822790-001
11/22/2019
VO000480JWDAR
875311-B21
HPE 480GB SAS SFF RI SC DS SSD
875681-001
12/9/2019
VO000960JWDAT
875313-B21
HPE 960GB SAS SFF RI SC DS SSD
875682-001
12/9/2019
VO001920JWDAU
875326-B21
HPE1.92TB SAS RI SFF SC DS SSD
875684-001
12/9/2019
VO003840JWDAV
875330-B21
HPE 3.84TB SAS RI SFF SC DS SSD
875686-001
12/9/2019
VO007680JWCNK
870144-B21
HPE 7.68TB SAS 12G RI SFF SC DS SSD
870460-001
12/9/2019
VO015300JWCNL
870148-B21
HPE 15.3TB SAS 12G RI SFF SC DS SSD
870462-001
12/9/2019
VK000960JWSSQ
P06584-B21
HPE 960GB SAS RI SFF SC DS SSD
P08608-001
12/9/2019
VK001920JWSSR
P06586-B21
HPE 1.92TB SAS RI SFF SC DS SSD
P08609-001
12/9/2019
VK003840JWSST
P06588-B21
HPE 3.84TB SAS RI SFF SC DS SSD
P08610-001
12/9/2019
VK003840JWSST
P11329-B21
HPE 3.84TB SAS RI LFF SCC DS SPL SSD
P11360-001
12/9/2019
VK007680JWSSU
P06590-B21
HPE 7.68TB SAS RI SFF SC DS SSD
P08611-001
12/9/2019
VO015300JWSSV
P06592-B21
HPE 15.3TB SAS RI SFF SC DS SSD
P08612-001
12/9/2019

RESOLUTION

Immediately upgrade the drive firmware to version HPD8, which HPE has released to prevent the issue described above.

NOTE: HPE recommends performing an online firmware update on HPE Gen9 and HPE Gen10 servers during minimal I/O activity. This will not require a reboot in most circumstances. However, in instances where the online firmware update does not complete successfully, an offline update is required. After the flash update completes, the Smart Component will provide a message regarding whether the flash completed successfully.

IMPORTANT:

  • A reboot is required when updating HPE Gen8 servers. In addition, online firmware flashing of drives attached to a HPE Smart Array controller running in Zero Memory (ZM) mode or Host Bus Adapter (HBA) is NOT supported. Only offline firmware flashing of drives is supported for these configurations.
  • For some environments, there may be a rare mixture of generation hardware with the P431 Smart Array Controller (Gen8) and Gen9 processors (e.g., HPE Base Configurations for SAP HANA). As a result, a reboot is required after updating the SSD Firmware.

There are several and unique Smart Components, all firmware versions HPD8. Download and install the Smart Component(s) applicable to the drive model number(s) present in the configuration.

HPE SAS SSD models launched in Late 2015

HPE Model Number
HPE SKU
HPE SKU DESCRIPTION
HPE Spare Part SKU
VO0480JFDGT
816562-B21
HP 480GB 12Gb SAS 2.5 RI PLP SC SSD
817047-001
VO0960JFDGU
816568-B21
HP 960GB 12Gb SAS 2.5 RI PLP SC SSD
817049-001
VO1920JFDGV
816572-B21
HP 1.92TB 12Gb SAS 2.5 RI PLP SC SSD
817051-001
VO3840JFDHA
816576-B21
HP 3.84TB 12Gb SAS 2.5 RI PLP SC SSD
817053-001
MO0400JFFCF
822555-B21
HP 400GB 12Gb SAS 2.5 MU PLP SC SSD S2
822784-001
MO0800JFFCH
822559-B21
HP 800GB 12Gb SAS 2.5 MU PLP SC SSD S2
822786-001
MO1600JFFCK
822563-B21
HP 1.6TB 12Gb SAS 2.5 MU PLP SC SSD S2
822788-001
MO3200JFFCL
822567-B21
HP 3.2TB 12Gb SAS 2.5 MU PLP SC SSD S2
822790-001

HPD8 firmware for VO0480JFDGT, VO0960JFDGU, VO1920JFDGV and VO3840JFDHA drives was released on 11/22/2019:

Online Flash Component for VMware ESXi - HPD8

Online Flash Component for Windows - HPD8

Online Flash Component for Linux - HPD8

HPD8 firmware for MO0400JFFCF, MO0800JFFCH, MO1600JFFCK and MO3200JFFCL drives was released on 11/22/2019:

Online Flash Component for VMware - HPD8

Online Flash Component for Windows - HPD8

Online Flash Component for Linux - HPD8

HPE SAS SSD models launched in Mid 2017

HPE Model Number
HPE SKU
HPE SKU DESCRIPTION
HPE Spare Part SKU
HPE Firmware Fix Date
VO000480JWDAR
875311-B21
HPE 480GB SAS SFF RI SC DS SSD
875681-001
12/9/2019
VO000960JWDAT
875313-B21
HPE 960GB SAS SFF RI SC DS SSD
875682-001
12/9/2019
VO001920JWDAU
875326-B21
HPE1.92TB SAS RI SFF SC DS SSD
875684-001
12/9/2019
VO003840JWDAV
875330-B21
HPE 3.84TB SAS RI SFF SC DS SSD
875686-001
12/9/2019

HPD8 firmware for VO000480JWDAR, VO000960JWDAT, VO001920JWDAU and VO003840JWDAV drives was released on 12/9/2019:

Online Flash Component for VMware - HPD8

Online Flash Component for Windows - HPD8

Online Flash Component for Linux - HPD8


HPE SAS SSD models launched in Late 2017

HPE Model Number
HPE SKU
HPE SKU DESCRIPTION
HPE Spare Part SKU
VO007680JWCNK
870144-B21
HPE 7.68TB SAS 12G RI SFF SC DS SSD
870460-001
VO015300JWCNL
870148-B21
HPE 15.3TB SAS 12G RI SFF SC DS SSD
870462-001

HPD8 firmware for VO007680JWCNK and VO015300JWCNL drives was released on 12/9/2019:

Online Flash Component for VMware - HPD8

Online Flash Component for Windows - HPD8

Online Flash Component for Linux - HPD8


HPE SAS SSD models launched in Late 2018

HPE Model Number
HPE SKU
HPE SKU DESCRIPTION
HPE Spare Part SKU
VK000960JWSSQ
P06584-B21
HPE 960GB SAS RI SFF SC DS SSD
P08608-001
VK001920JWSSR
P06586-B21
HPE 1.92TB SAS RI SFF SC DS SSD
P08609-001
VK003840JWSST
P06588-B21
HPE 3.84TB SAS RI SFF SC DS SSD
P08610-001
VK003840JWSST
P11329-B21
HPE 3.84TB SAS RI LFF SCC DS SPL SSD
P11360-001
VK007680JWSSU
P06590-B21
HPE 7.68TB SAS RI SFF SC DS SSD
P08611-001
VO015300JWSSV
P06592-B21
HPE 15.3TB SAS RI SFF SC DS SSD
P08612-001

HPD8 firmware for VK000960JWSSQ, VK001920JWSSR, VK003840JWSST, VK007680JWSSU and VO015300JWSSV drives was released on 12/9/2019:

Online Flash Component for VMware - HPD8

Online Flash Component for Windows - HPD8

Online Flash Component for Linux - HPD8


Alternatively, HPD8 drive firmware can be obtained by navigating the HPE Support Center as in the following example:

1. Go to the Hewlett Packard Enterprise Support Center
2. Enter a product name (e.g., " MO0400JFFCF") in the text search field and wait for a list of Suggested Products to display. From the Suggested Products list displayed, identify the desired product and select it.
3. The page should refresh to display the "DRIVERS AND SOFTWARE" tab and the components that support the selected product. From the "DRIVERS AND SOFTWARE" expandable filter menus on the left side of the page:

  • Select the Software Type - Firmware
  • Select the Software Sub Type - SAS Storage Disk
  • For further filtering if needed - Select the specific Operating System from the Operating Environment.

4. Locate and select ** CRITICAL ** Online HDD/SDD Flash Component for - MO0400JFFCF, MO0800JFFCH, MO1600JFFCK, and MO3200JFFCL Drives version HPD8 (or later)

  • Note: To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available.
  • For more important information, review the Release Notes tab.

5. Click the Download button.


Release Notes

Issue Fixed

  • The issue affects SSDs with an HPE firmware version prior to HPD8 that results in SSD failure at 32,768 hours of operation (i.e., 3 years, 270 days 8 hours), neither the SSD nor the data can be recovered, after the SSD failure occurs.
  • In addition, SSDs which were put into service at the same time will likely fail nearly simultaneously.

For HPD8 installation instructions, refer to the Installation Instructions tab on the download page for each Smart Component.

Refer to the following resources for more details on the SSD firmware update completion messages that may be displayed by the Smart Component during the update and for information on the Software Analysis and Update Tools available:

Firmware Update Software Analysis and Update Tools

Firmware Update Completion Messages Displayed by the Smart Component

Note

If SSA is not available to determine total Power-on Hours, call Support and reference the advisory a00092485. Click on the following URL to locate the HPE Customer Support phone number in your country:

Technical Support Phone Numbers




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for HPE systems and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .

Hardware Platforms Affected: HPE Synergy 480 Gen9 Compute Module, HPE Synergy 660 Gen9 Compute Module, HPE Synergy D3940 Storage Module, HPE 400GB 12G SAS Mixed Use-3 SFF 2.5-in SC 3yr Wty MO0400JFFCF Solid State Drive, HPE 800GB 12G SAS Mixed Use-3 SFF 2.5-in SC 3yr Wty MO0800JFFCH Solid State Drive, HPE 1.6TB 12G SAS Mixed Use-3 SFF 2.5-in SC 3yr Wty MO1600JFFCK Solid State Drive, HPE 3.2TB 12G SAS Mixed Use-3 SFF 2.5-in SC 3yr Wty MO3200JFFCL Solid State Drive, HPE 480GB 12G SAS Read Intensive-3 SFF 2.5-in SC 3yr Wty VO0480JFDGT Solid State Drive, HPE 960GB 12G SAS Read Intensive-3 SFF 2.5-in SC 3yr Wty VO0960JFDGU Solid State Drive, HPE 3.84TB 12G SAS Read Intensive-3 SFF 2.5-in SC 3yr Wty VO3840JFDHA Solid State Drive, HPE Synergy 620 Gen9 Compute Module, HPE Synergy 680 Gen9 Compute Module, HPE ProLiant XL270d Gen9 Server, HPE D6020 Disk Enclosure, HPE StoreVirtual 3000 Storage, HPE ProLiant DL360 Gen10 Server, HPE ProLiant BL460c Gen10 Server Blade, HPE ProLiant DL380 Gen10 Server, HPE ProLiant DL388 Gen10 Server, HPE ProLiant DL160 Gen10 Server, HPE ProLiant DL180 Gen10 Server, HPE ProLiant DL580 Gen10 Server, HPE ProLiant ML110 Gen10 Server, HPE ProLiant ML350 Gen10 Server, HPE 480GB SAS 12G Read Intensive 3yr Wty VO000480JWDAR Solid State Drive, HPE 960GB SAS 12G Read Intensive 3yr Wty VO000960JWDAT Solid State Drive, HPE ProLiant DL385 Gen10 Server, HPE ConvergedSystem 750 3.x for Synergy Foundation Kit Tracking, HPE ConvergedSystem 750 3.x for Synergy and VMware Kit Tracking, HPE Converged Architecture 750 for Synergy Gen10 with Solution Support Tracking, HPE ProLiant DL325 Gen10 Server, HPE 1.92TB SAS 12G Read Intensive 3yr Wty VO001920JWDAU Solid State Drive, HPE 3.84TB SAS 12G Read Intensive 3yr Wty VO003840JWDAV Solid State Drive, HPE 7.68TB SAS 12G Read Intensive 3yr Wty VO007680JWCNK Solid State Drive, HPE 15.3TB SAS 12G Read Intensive 3yr Wty VO015300JWCNL Solid State Drive, HPE ProLiant DL20 Gen10 Server, HPE 960GB SAS 12G Read Intensive VK000960JWSSQ SSD, HPE 1.92TB SAS 12G Read Intensive VK001920JWSSR SSD, HPE 3.84TB SAS 12G Read Intensive VK003840JWSST SSD, HPE 7.68TB SAS 12G Read Intensive VK007680JWSSU SSD, HPE 15.3TB SAS 12G Read Intensive VO015300JWSSV SSD, HPE ProLiant SL230s Gen8 Server, HPE ProLiant BL460c Gen8 Server Blade, HPE ProLiant BL465c Gen8 Server Blade, HPE ProLiant DL160 Gen8 Server, HPE ProLiant BL420c Gen8 Server Blade, HPE ProLiant DL320e Gen8 Server, HPE ProLiant WS460c Gen8 Graphics Server Blade, HPE ProLiant BL660c Gen8 Server Blade, HPE ProLiant DL560 Gen8 Server, HPE D6000 Disk Enclosure, HPE StoreEasy 1000 Storage, HPE D2220sb Storage Blade, HPE ProLiant SL210t Gen8 Server, HPE StoreVirtual 4335 Hybrid Storage, HPE ProLiant DL580 Gen8 Server, HPE D3000 Disk Enclosures, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE ProLiant XL230a Gen9 Server, HPE ProLiant DL388 Gen9 Server, HPE ProLiant DL120 Gen9 Server, HPE ConvergedSystem 700 Virtualization 2.0 VMware Kit, HPE ProLiant WS460c Gen9 Graphics Server Blade, HPE ProLiant DL580 Gen9 Server, HPE ProLiant BL660c Gen9 Server Blade, HPE ProLiant DL560 Gen9 Server, HPE Apollo 4200 Gen9 Server, HPE Apollo 4500 System, HPE ProLiant XL450 Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK5130
©Copyright 2019 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Legal Disclaimer: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

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Document title: Bulletin: (Revision) HPE SAS Solid State Drives - Critical Firmware Upgrade Required for Certain HPE SAS Solid State Drive Models to Prevent Drive Failure at 32,768 Hours of Operation
Document ID: emr_na-a00092491en_us-8
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