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Bulletin: (Revision) HPE SAS Solid State Drives - Critical Firmware Upgrade Required for Certain HPE SAS Solid State Drive Models to Prevent Drive Failure at 32,768 Hours of OperationSUPPORT COMMUNICATION -
CUSTOMER BULLETIN
Document ID: a00092491en_us Version: 3 Bulletin: (Revision) HPE SAS Solid State Drives - Critical Firmware Upgrade Required for Certain HPE SAS Solid State Drive Models to Prevent Drive Failure at 32,768 Hours of Operation
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.
Release Date: 2019-11-19 Last Updated: 2019-12-09 DESCRIPTION
HPE was notified by a Solid State Drive (SSD) manufacturer of a firmware defect affecting certain SAS SSD models (reference the table below) used in a number of HPE server and storage products (i.e., HPE ProLiant, Synergy, Apollo, Synergy D3940 Storage Module, D3000/D6000/D6020 Disk Enclosures, MSA Storage, StoreEasy 1000 Storage, StoreVirtual 4335 Hybrid Storage and StoreVirtual 3000 Storage are affected). NOTE: The following platforms are NOT AFFECTED by this issue: HPE 3PAR StoreServ Storage, D8000 Disk Enclosure, Nimble Storage, Primera Storage, StoreOnce Systems, XP Storage, HPE StoreEasy 5000 Storage and SimpliVity. The issue affects SSDs with an HPE firmware version prior to HPD8 that results in SSD failure at 32,768 hours of operation (i.e., 3 years, 270 days 8 hours). After the SSD failure occurs, neither the SSD nor the data can be recovered. In addition, SSDs which were put into service at the same time will likely fail nearly simultaneously. To determine total Power-on Hours via Smart Storage Administrator, refer to the link below: Smart Storage Administrator (SSA) - Quick Guide to Determine SSD Uptime For more details, please refer to the drive firmware Release Notes for the version with this fix listed in the Resolution section. SCOPEAny of the following HPE SAS SSD models running a drive firmware version prior to HPD8: Important: For SSDs with a firmware fix date of December 9, 2019, note that due to the nature of the SSD failure not occurring until attaining 32,768 hours of operation, these drives are NOT susceptible to failure during this extended period of time.
RESOLUTIONImmediately upgrade the drive firmware to version HPD8, which HPE has released to prevent the issue described above. NOTE: HPE recommends performing an online firmware update on HPE Gen9 and HPE Gen10 servers during minimal I/O activity. This will not require a reboot in most circumstances. However, in instances where the online firmware update does not complete successfully, an offline update is required. After the flash update completes, the Smart Component will provide a message regarding whether the flash completed successfully. IMPORTANT: A reboot is required when updating HPE Gen8 servers. In addition, online firmware flashing of drives attached to a HPE Smart Array controller running in Zero Memory (ZM) mode or Host Bus Adapter (HBA) is NOT supported. Only offline firmware flashing of drives is supported for these configurations. There are several and unique Smart Components, all firmware versions HPD8. Download and install the Smart Component(s) applicable to the drive model number(s) present in the configuration. HPE SAS SSD models launched in Late 2015
HPD8 firmware for VO0480JFDGT, VO0960JFDGU, VO1920JFDGV and VO3840JFDHA drives was released on 11/22/2019: Online Flash Component for VMware ESXi - HPD8 Online Flash Component for Windows - HPD8 Online Flash Component for Linux - HPD8 HPD8 firmware for MO0400JFFCF, MO0800JFFCH, MO1600JFFCK and MO3200JFFCL drives was released on 11/22/2019: Online Flash Component for VMware - HPD8 Online Flash Component for Windows - HPD8 Online Flash Component for Linux - HPD8 HPE SAS SSD models launched in Mid 2017
HPD8 firmware for VO000480JWDAR, VO000960JWDAT, VO001920JWDAU and VO003840JWDAV drives was released on 12/9/2019: Online Flash Component for VMware - HPD8 Online Flash Component for Windows - HPD8 Online Flash Component for Linux - HPD8
HPD8 firmware for VO007680JWCNK and VO015300JWCNL drives was released on 12/9/2019: Online Flash Component for VMware - HPD8 Online Flash Component for Windows - HPD8 Online Flash Component for Linux - HPD8
HPD8 firmware for VK000960JWSSQ, VK001920JWSSR, VK003840JWSST, VK007680JWSSU and VO015300JWSSV drives was released on 12/9/2019: Online Flash Component for VMware - HPD8 Online Flash Component for Windows - HPD8 Online Flash Component for Linux - HPD8
1. Go to the
Hewlett Packard Enterprise Support Center
4. Locate and select ** CRITICAL ** Online HDD/SDD Flash Component for - MO0400JFFCF, MO0800JFFCH, MO1600JFFCK, and MO3200JFFCL Drives version HPD8 (or later)
5. Click the Download button.
Issue Fixed
For HPD8 installation instructions, refer to the Installation Instructions tab on the download page for each Smart Component. Note If SSA is not available to determine total Power-on Hours, call Support and reference the advisory a00092485. Click on the following URL to locate the HPE Customer Support phone number in your country: Technical Support Phone Numbers RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for HPE systems and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .
Hardware Platforms Affected: HPE Synergy 480 Gen9 Compute Module, HPE Synergy 660 Gen9 Compute Module, HPE Synergy D3940 Storage Module, HPE 400GB 12G SAS Mixed Use-3 SFF 2.5-in SC 3yr Wty MO0400JFFCF Solid State Drive, HPE 800GB 12G SAS Mixed Use-3 SFF 2.5-in SC 3yr Wty MO0800JFFCH Solid State Drive, HPE 1.6TB 12G SAS Mixed Use-3 SFF 2.5-in SC 3yr Wty MO1600JFFCK Solid State Drive, HPE 3.2TB 12G SAS Mixed Use-3 SFF 2.5-in SC 3yr Wty MO3200JFFCL Solid State Drive, HPE 480GB 12G SAS Read Intensive-3 SFF 2.5-in SC 3yr Wty VO0480JFDGT Solid State Drive, HPE 960GB 12G SAS Read Intensive-3 SFF 2.5-in SC 3yr Wty VO0960JFDGU Solid State Drive, HPE 3.84TB 12G SAS Read Intensive-3 SFF 2.5-in SC 3yr Wty VO3840JFDHA Solid State Drive, HPE Synergy 620 Gen9 Compute Module, HPE Synergy 680 Gen9 Compute Module, HPE ProLiant XL270d Gen9 Server, HPE D6020 Disk Enclosure, HPE StoreVirtual 3000 Storage, HPE ProLiant DL360 Gen10 Server, HPE ProLiant BL460c Gen10 Server Blade, HPE ProLiant DL380 Gen10 Server, HPE ProLiant DL388 Gen10 Server, HPE ProLiant DL160 Gen10 Server, HPE ProLiant DL180 Gen10 Server, HPE ProLiant DL580 Gen10 Server, HPE ProLiant ML110 Gen10 Server, HPE ProLiant ML350 Gen10 Server, HPE ProLiant DL385 Gen10 Server, HPE ProLiant DL325 Gen10 Server, HPE ProLiant DL20 Gen10 Server, HPE ProLiant SL230s Gen8 Server, HPE ProLiant BL460c Gen8 Server Blade, HPE ProLiant BL465c Gen8 Server Blade, HPE ProLiant DL160 Gen8 Server, HPE ProLiant BL420c Gen8 Server Blade, HPE ProLiant DL320e Gen8 Server, HPE ProLiant WS460c Gen8 Graphics Server Blade, HPE ProLiant BL660c Gen8 Server Blade, HPE ProLiant DL560 Gen8 Server, HPE D6000 Disk Enclosure, HPE StoreEasy 1000 Storage, HPE D2220sb Storage Blade, HPE ProLiant SL210t Gen8 Server, HPE StoreVirtual 4335 Hybrid Storage, HPE ProLiant DL580 Gen8 Server, HPE D3000 Disk Enclosures, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE ProLiant XL230a Gen9 Server, HPE ProLiant DL388 Gen9 Server, HPE ProLiant DL120 Gen9 Server, HPE ProLiant WS460c Gen9 Graphics Server Blade, HPE ProLiant DL580 Gen9 Server, HPE ProLiant BL660c Gen9 Server Blade, HPE ProLiant DL560 Gen9 Server, HPE Apollo 4200 Gen9 Server, HPE Apollo 4500 System, HPE ProLiant XL450 Gen9 Server
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK5130
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Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.
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