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Advisory: (Revision) HPE Gen9 Smart Array Controllers/Smart HBAs - SATA Drives May Experience a Hot-Plug Issue and Potential Data Loss When Connected To Smart Array Controllers/Smart HBAs On HPE Gen9 Servers Running In VMware ESXi 6.5 / 6.7

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00078614en_us

Version: 2

Advisory: (Revision) HPE Gen9 Smart Array Controllers/Smart HBAs - SATA Drives May Experience a Hot-Plug Issue and Potential Data Loss When Connected To Smart Array Controllers/Smart HBAs On HPE Gen9 Servers Running In VMware ESXi 6.5 / 6.7
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2019-07-25

Last Updated: 2019-10-08


DESCRIPTION

Document Version
Release Date
Details
2
10/08/2019
This issue potentially affects vSAN and non-vSAN VMware ESXi 6.5 / 6.7 environments
Any HPE Synergy Gen9 Compute Module is affected by this issue.
1
07/30/2019
Original Document Release.

IMPORTANT: The steps provided in the Resolution section below are required before executing any Hot-Plug operations to prevent the potential for this issue to occur. Neglecting to perform the required action could potentially result in data loss. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors.

On any HPE ProLiant Gen9 server or HPE Synergy Gen9 Compute Module running VMware ESXi 6.5 or VMware ESXi 6.7, and configured with any of the HPE Smart Array Controllers/Smart Host Bus Adapters listed in the Scope section below, with the combination of "nhpsa Driver version 2.0.42-1 and Firmware version 6.88" (or prior combinations) or with the combination of "nhpsa Driver version 2.0.42-1 and Firmware version 7.00"; a Hot-Plug issue and potential data loss may occur only when a “SATA” drive is connected directly to the Smart Array controller and a Hot-Plug operation is performed.

When this occurs, the environment will recognize it as a new drive and assign a new identifier after the drive has been re-inserted. At this point, the data will become inaccessible and the only way to recover is from a backup drive (if backup drives were in place prior to the Hot-Plug removal).

Note: This Hot-Plug functionality issue ONLY affects SATA drives used in VMware ESXi 6.5 or VMware ESXi 6.7.

SCOPE

Any HPE ProLiant Gen9 server or HPE Synergy Gen9 Compute Module running VMware ESXi 6.5 or VMware ESXi 6.7, and configured with any of the following HPE Smart Array Controllers/Smart Host Bus Adapters with the combination of "nhpsa Driver version 2.0.42-1 and Firmware version 6.88" (or prior combinations) or with the combination of "nhpsa Driver version 2.0.42-1 and Firmware version 7.00", and with any SATA drive connected:

  • HPE H240 Smart Host Bus Adapter
  • HPE H240ar Smart Host Bus Adapter
  • HPE H240nr Smart Host Bus Adapter
  • HPE H241 Smart Host Bus Adapter
  • HPE H244br Smart Host Bus Adapter
  • HPE Smart Array P240nr Controller
  • HPE Smart Array P244br Controller
  • HPE Smart Array P246br Controller
  • HPE Smart Array P440 Controller
  • HPE Smart Array P440ar Controller
  • HPE Smart Array P441 Controller
  • HPE Smart Array P542D Controller
  • HPE Smart Array P741m Controller
  • HPE Smart Array P840 Controller
  • HPE Smart Array P840ar Controller

RESOLUTION

To prevent this issue, perform the following steps before executing any Hot-Plug operations:

Note: This sequence must be executed only once. After the steps are completed, the environment will be able to execute a Hot-Plug with no issues.

  1. Check if the enclosure is present by performing the following command:
    • "esxcfg-module-get-optionsnhpsa"
  2. If the enclosure is present, eliminate it by performing the following command:
    • "esxcfg-module–set-options "hide_enclosures=1" nhpsa"
  3. Reboot the host

If in the future an enclosure is added or the system is upgraded to a newer driver that fixes the issue, the following steps must be performed to reveal the enclosure and reverse the steps that were previously performed to allow the controller to connect to the enclosure:

  1. Check the current hide_encloures value by performing the following command:
    • esxcfg-module–get-options nhpsa
  2. If hide_enclosures is set to "1" then execute the following command to set to zero:
    • esxcfg-module --set-options "hide_enclosures=0" nhpsa
  3. Reboot the server.

This advisory will be updated when future releases of the driver and firmware correct the Hot-Plug Functionality issue for the SATA drives.

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .


Hardware Platforms Affected: HPE Smart Array P240nr Controller, HPE Smart Array P542D Controller, HPE H240nr Smart Host Bus Adapter, HPE Smart Array P840ar Controller, HPE Smart Array P244br Controller, HPE Smart Array P440 Controller, HPE Smart Array P440ar Controller, HPE Smart Array P441 Controller, HPE Smart Array P840 Controller, HPE H240 Smart Host Bus Adapter, HPE H240ar Smart Host Bus Adapter, HPE H241 Smart Host Bus Adapter, HPE H244br Smart Host Bus Adapter, HPE Smart Array P246br Controller, HPE Smart Array P741m Controller
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK4709
©Copyright 2019 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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Document title: Advisory: (Revision) HPE Gen9 Smart Array Controllers/Smart HBAs - SATA Drives May Experience a Hot-Plug Issue and Potential Data Loss When Connected To Smart Array Controllers/Smart HBAs On HPE Gen9 Servers Running In VMware ESXi 6.5 / 6.7
Document ID: emr_na-a00078614en_us-3
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