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Advisory: HPE Power Protector - HPE Power Protector Does Not Function Correctly On HPE Servers Running VMware ESXi 6.7 (Or Later) Due to The Discontinued Support For VMware vSphere Management Assistant

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00077580en_us

Version: 1

Advisory: HPE Power Protector - HPE Power Protector Does Not Function Correctly On HPE Servers Running VMware ESXi 6.7 (Or Later) Due to The Discontinued Support For VMware vSphere Management Assistant
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2019-07-12

Last Updated: 2019-07-12


DESCRIPTION

HPE Power Protector (HPEPP) does not function correctly on HPE servers running VMware ESXi 6.7 (or later) due to the discontinued support for VMware vSphere Management Assistant (vMA) used to run the shutdown scripts for the HPE Power Protector software.

The VMware vSphere Management Assistant (vMA) is a prepackaged Linux virtual machine in which administrators can deploy scripts and select third-party agents to manage VMware ESXi systems. Software included in vMA includes a vSphere CLI and an authentication component that supports non-interactive login. It also includes DCLI commands which allow you to manage services that are available via the vSphere REST API and are presented by the vSphere Automation SDK interfaces.

Note: vMA has been discontinued for VMware ESXi 6.7 (or later). vMA 6.5 is the last supported release, refer to the vMA Release Notes for further information and alternative functionality.

SCOPE

Any HPE Server running VMware ESXi 6.7(or later) with HPE Power Protector (HPEPP) installed to manage any HPE Uninterruptible Power System.

Note: This issue has been reported under the following configuration, but it can occur under any other configuration:

Example Configuration:

  • 1 HPE ProLiant ML350 Gen10 Server
  • 3 Virtual machines (Microsoft Windows 10)
  • 1 HPE R1500 Gen5 INTL UPS with NIC
  • HPE Single Phase 1Gb UPS with Network Management Module: 1.4.5 (1 Feb 2019)
  • HPE Power Protector: 2.01.077 (18 Jan 2019)
  • HPE Custom Image for ESXi 6.7 U1 Oct 2018 (ISO Build 10302608)

RESOLUTION

As a workaround to shut down VMware ESXi 6.7 without using VMware vSphere Management Assistant (vMA) or IPM (Insight Power Manager), perform the following steps below to setup and configure the environment:

  1. Deploy a Linux Virtual Machine (Debian) under VMware ESXi to protect (instead of vMA). Deploy Open VM tools on the Linux Virtual Machine.
  2. Install the software sshpass (apt-get install sshpass) and make sure SSH daemon is running.
  3. Enable SSH command on the VMware ESXi host.
  4. Connect from the Linux Virtual Machine Terminal to the VMware ESXi Host for the first time using ssh. (this step is mandatory to get a Certificate connection between the Linux Virtual Machine and VMWare host).

  5. Close the SSH connection to come back to the Linux shell.
  6. Install HPE Power Protector (HPEPP) on the Linux Virtual Machine.
  7. Set the Power Source.
  8. From the Settings Menu -> Shutdown Parameters -> Edit Configuration, select the Shutdown Script and write the command.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .


Hardware Platforms Affected: HPE R1500 Gen5 INTL UPS, HPE Power Protector Software
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK4666
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Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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Document title: Advisory: HPE Power Protector - HPE Power Protector Does Not Function Correctly On HPE Servers Running VMware ESXi 6.7 (Or Later) Due to The Discontinued Support For VMware vSphere Management Assistant
Document ID: emr_na-a00077580en_us-1
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