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Advisory: (Revision) HPE OneView - OneView Will Fail to Upgrade iLO 5 Automatic Server Recovery (ASR) Driver on Windows Server with Agentless Management Service 1.30.0.0(B)

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00065356en_us

Version: 2

Advisory: (Revision) HPE OneView - OneView Will Fail to Upgrade iLO 5 Automatic Server Recovery (ASR) Driver on Windows Server with Agentless Management Service 1.30.0.0(B)
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2019-01-30

Last Updated: 2019-02-14


DESCRIPTION

Document Version
Release Date
Details
2
02/14/2019
Revised the Resolution with information regarding the Agentless Management Service (AMS) Version 1.40.0.0 download and how to create a custom SPP.
1
02/04/2019
Original Document Release.

Any HPE OneView version will be unable to upgrade the iLO 5 Automatic Server Recovery (ASR) Driver for any HPE ProLiant, Synergy or Apollo Gen10 servers on Microsoft Windows Server 2019 with Agentless Management Service (AMS) 1.30.0.0(B). This will occur because Integrated Lights-Out 5 (iLO 5) will not receive the updated information about the currently installed version of the iLO 5 ASR driver.

SCOPE

Any HPE ProLiant, Synergy, Apollo Gen10 servers on Microsoft Windows Server 2019, configured with Agentless Management Service (AMS) version 1.30.0.0(B) and managed by any HPE OneView version.

RESOLUTION

This issue is fixed by upgrading Agentless Management Service (AMS) Version 1.40.0.0, available from this URL: https://www.hpe.com/global/swpublishing/MTX-63f2b66b28874d3a86b75dbb28

Use AMS Version 1.40.0.0 as a hot fix and create a custom Service Pack for ProLiant (SPP) in OneView. Follow the procedures from the URL below, except select "Windows Server 2019" as the Operating System instead of Red Hat Enterprise Linux 5 (RHEL 5) or RHEL 6: https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_63f2b66b28874d3a86b75dbb28




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .


Hardware Platforms Affected: HPE OneView
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK4124
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Document title: Advisory: (Revision) HPE OneView - OneView Will Fail to Upgrade iLO 5 Automatic Server Recovery (ASR) Driver on Windows Server with Agentless Management Service 1.30.0.0(B)
Document ID: emr_na-a00065356en_us-3
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